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November 2023 by Maria Cruz
Absolutely top-notch service from Ross at this Mattress Firm!! I got one of the best mattresses I've ever bought in my 15 years living in Texas all thanks to him and his great customer service! Mattress Firm Lake Worth will definitely be at the top of my list if I ever need a new mattress, pillow, base, or anything else from now on!
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November 2023 by Gwen Gregg
Initially Matt helped us by showing us mattresses that fit just what we were looking for. When I came back the next day, Ross helped me and son and daughter-in-law find the perfect one. He gave us all discounts he could and finished the deal. Matt and Ross were made to sell mattress!!! Very satisfied customer.
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November 2023 by victor mathison
The the old man did great in selling me a full size bed. He made me try out all kinds of mattress and the pillows were very comfortable. I told him I had back pain problems, so he asked a lot of questions for me. He gave me a very good price on full size and with some discount to go with it.
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October 2023 by Charmagne Tucker
We had such a great experience at the Mattress Firm in Lake Worth. Ross is not only knowledgeable about all the different brands and types of mattresses, he also has a passion for helping people find what is best for themselves. We never felt pressured. We walked out feeling confident in our purchase from him. And even as a full day has passed since we bought our mattress, we have not once regretted walking into Mattress Firm in Lake Worth …we all know that’s usually when the buyer’s remorse sets in. We are thankful to Ross for his passion and time spent ensuring that we are happy with our purchase.Great employee + great store = great experience
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October 2023 by Frankie
Ross not only is knowledgeable about the products, but actually went above to ensure experience was pleasant. Ross didn’t try to make a “sale” but insisted, we got the mattress we wanted, meeting the needs we asked for. Great guy!
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September 2023 by Tim M
What a pleasant experience I experienced. Joe the Manager, and new addition, Matt provided me with some top notch customer service. From the moment I walked in up until I walked out, their dedication to their work and my needs as a customer was of the utmost priority. If your looking to purchase a mattress, I would highly recommend visiting their location. Thank you Joe & Matt
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September 2023 by Lea Simpler
This was a great shop very friendly staff and was not busy. Joseph was the one that helped us and he was great. He was friendly and informative. Also stayed on our budget and made it work for us. Left happy with a great mattress. Thank you.
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September 2023 by Kathy Grant
I had purchased a mattress from Mattress Firm that I absolutely hated but it was past my try it out phase. I went back to see about buying another bed. Joe went out of his way to find out what would be a good match for my sleeping needs. In our conversation Joe realized my mattress was still under warranty and believed I should file a warranty claim due to the issues I was having. He helped me get all the info I needed to file the claim. I went home and filed the warranty claim. Someone was assigned to come check out the mattress. Mattress Firm agreed that my mattress was bad. I was given full credit for the mattress to use toward another. I was able to order an upgraded mattress and only owed the difference. THANK YOU Joe!! I am so grateful to him for not just making another sale but instead listening to me and helping me get the best deal for me.
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September 2023 by liz f
I had a great experience. Knowledgeable sales person very friendly and helpful. I came back and got 3 more beds later in the week ... would definitely recommend this store. I forgot the gentleman's name that helped us but he was absolutely amazing.
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September 2023 by Jerad Gonzalez
Ross was super impactful in helping me & my family find the perfect mattresses for our new house. Would highly recommend, super knowledgeable on mattresses and made sure we got a great deal!
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September 2023 by Steve Rapier
I was very happy with the service I received from Ross. I was in need of a new mattress due to back pain. I had stayed at a friend's house and sleeping on the spare bed they had, experienced no pain at all. Ross was able to get everything I needed with just a few questions and suggestions. He really knows his stuff. Would definitely use again, and highly recommend.
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September 2023 by Craig Ingle
I am extremely satisfied with the customer service and level of expertise I experienced today. The store manager Joe was very helpful and instead of trying to up sale me, he found the best mattress to fit the best mattress for my 13 year old son. I originally talked to him a few days ago in store and I didn't even want to go anywhere else. I took my son in today and his mattress will be here Monday. I highly recommend anyone looking for a mattress to come here and nowhere else!
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September 2023 by Damiann Vick
I would give more stars if I could! My husband and I went in and were assisted by Ross. Making a mattress purchase can be very stressful, but he went out of his way to not only make sure we had the best deal but also made buying a mattress fun, miraculously. He went really went above and beyond for us and it is much appreciated. We will be recommending all friends and family to purchase their mattress from Ross at Mattress Firm!
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September 2023 by Crystal Ramirez
Sleep expert Ross was outstanding from the moment we pulled up to the parking lot. Lol his sense of humor was awesome and took care of us immediately. We’ve never had so much fun shopping for a mattress! Definitely recommend Mattress firm and don’t forget to ask for Ross.
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August 2023 by Cynthia Urias
Raymond Monrreal and I walked into mattress firm., and from the moment we walked in we had the most outstanding customer service I don't believe I've ever had great customer service like we did that day ever. JOE MOORE was our sleep expert sales guy he was so nice and quick to answer all our questions. I totally recommend shopping at your Lake Worth mattress firm when looking for a new mattress.
