Ross Dress for Less offers the latest fashions and home items from the best brands at significant discounts. Customers frequently praise the very low and ridiculously cheap prices, finding great prices on cute outfits and designer items. The store is described as a geographically very beautiful place that connects to other establishments. One location was noted as being very nice and clean, even during the busy Christmas time, which was a pleasant surprise. However, customer service experiences vary greatly. Many reviews mention extremely long checkout lines with insufficient staff, leading to long waits and customer frustration. Some employees are reported to have an attitude, particularly when instructing customers to remove hangers from clothes, which is communicated poorly. There are instances of rushed service, like items being shoved into a bag until it rips. While a manager may assist with an issue like a ripped bag, the overall service can feel lacking, with employees sometimes avoiding eye contact and not prioritizing the line. The store also requires an improvement in the exhibition of products and merchandise. Despite these service inconsistencies, shoppers express love for Ross in general. A key advantage is the ability to search multiple locations; if an item cannot be found at one store, it might be available at another, which can lead to a successful and elated shopping experience.
