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February 2024 by Mike Faram (Gunney)
Read Rating
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December 2023 by Juana C.
I have been a long time customer 20+ years with 5 lines and at times even up to 7 lines for business purposes but apparently loyalty doesn't go very far with T-Mobile I am truly disappointed that I'm seriously thinking about changing companies after all these years. T-Mobile (lake worth) lacks people's skills,knowledge on phones and definitely lacks the willingness to help I give T-Mobile 2 stars and I'm being nice.
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December 2023 by Hilander
Had gone to the Azle store to get a new gateway for our internet, and they were out of the new gateways, so they called the lake worth store to check on availability they said they had them and we drove to lake worth get to the store and was told they didn't have them? Just another millennial working on cruise control. Drone mode.
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November 2023 by Robert Burkett
Pretty good employees but be prepared to wait as this place typically has quite a number of customers waiting for assistance.
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October 2023 by tom tafoya
There was like a 2-hour wait when we went. We Googled the nearest T-Mobile, which was on Clifford Street. We were in and out in a fraction of that time.
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September 2023 by Leticia Hernandez
The 5 star review is for Mr.Joseph .C from this store very helpful t-mobile employee about the only person that was helpful and wanting to give more information than calling into Customer Service he thrived to do better for me in person for my BUISNESS account even offered me a Scam Block since I changed over no one in Customer Service for T Mobile has told me. Thank You again Joseph . C
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September 2023 by Maria
Belinda was great, helped us on everything we needed plus more. Come see her she is great!
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July 2023 by sa
The staff was all very nice and helpful about understanding the difference between the new and old plans they offer.
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July 2023 by Lindsay
I walked in and have been sitting inside of the store for 15 minutes. Not ONE out of the three employees have said one word to me.I am here to purchase two iPhone 14s. I guess T-Mobile hates money.
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July 2023 by Arthur Leal
Very good service at t-mobile store in lake worth tx
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June 2023 by Nick Rosheisen (Senior Estimator)
Stopped in here earlier this afternoon for some assistance with my “Sprint” T-Mobile account. The 3 employees that helped me were extremely friendly and literally saved that day. Honestly they went above and beyond with their customer service! I will absolutely be back for my next phone upgrade!!!!
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May 2023 by Daniel Lutz
I was greeted and waited on right away. The employee was great. Very polite and knowlgeable. Walked out of there with a smile on my face, what I wanted.
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April 2023 by Tabitha afrotabi
Yesterday I went to upgrade my daughters phone and to add a line. It took a little while to transfer info on the new phone because my daughter had a ton of apps, videos etc on her old phone. Ramsey's customer service skills were awesomeWe waited in the store while her old phone was making the transfer to the new phone. He kept updating us and letting us know what was going on, he answered all the questions my daughter and I had and he has a great sense of humor which made our wait time so much better. Over all great experience
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March 2023 by Kathy S C.
When I went into this store, the first person to help me was horrible. He kept looking at his watch like he had something better to do. I asked for someone else to help me and got Ramsey. Ramsey was GREAT! He was helpful, considerate and went above and beyond in being the best face for quality customer service for T-Mobile. Thank you Ramsey for a job well done. I hope management knows how remarkable you are, cause the first guy I dealt with exhibited poor customer service.Ramsey gets 5 stars!!
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March 2023 by Daniel Pridemore
Be careful when you go here to trade in your phone. I switched my service from Spectrum and brought in an iPhone 13 Pro to trade in for a new phone since they were going to give me a good deal for it. Turns out there’s no record that a trade in was even done. Seems like not only was I screwed out of getting any credit for my phone but my phone also can’t be found apparently.
