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February 2024 by Andrew P.
Very poor customer service. Leaves people on hold for long periods of time. I do not recommend using this location.
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January 2024 by Jennifer F.
Thank God they are open 24/7. And I found the pharmacist to be extremely helpful. I had just been diagnosed with Covid and while she didn't have the Covid meds, she found a Walgreens that did. She gave me their phone number and address. She was there in my time of need. Thank you!
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October 2023 by Becky R.
HORRIBLE service. I was almost done with my antibiotics but still wasn't better. My doc told me to continue the antibiotics and told me to refill my prescription. I call Walgreens in Lake Worth. They say they will have my prescription ready in 90 minutes. I'm sick and in a wheelchair so my friend goes to pick it up. They give him a different prescription from the one I needed. When he gets back, I call the pharmacy. They say they don't have the prescription I needed and they ordered it. No one bothered to call and tell me this. No one told my friend when he picked it up. When I explained I'm already on the antibiotic and can't stop it, the guy on the phone was rude, condescending, and basically said they don't care. They told me it was up to me to call all the Walgreens and see if they have it. The first one I called in White Settlement, looked in their system and told me which Walgreens had the medicine available now. I will be switching stores to White Settlement even though I have to drive several more miles. The one in Lake Worth is consistently late and this is not the first time they have been rude and unwilling to provide decent service.
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October 2023 by Ryan J.
Pharmacy never has shit ready. 7 hours and I drive up there for them to tell me they don't have it and have to get it from a warehouse. A phone call would have been nice so I can call my doctor for a different medication. Mfs this is the SLOWEST PHARMACY. USUALLY IT TAKES HOURS FOR THEM TO FILL IT. My refill was 3 hours last time and 5 hours before that refill. I'm tired. Switching after I get this medication.
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April 2023 by Leann L.
Only store open over on this side of fortworth. Cannot complain Kroger closes at 11 now so thank y'all.
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July 2022 by Jennifer B.
Went to the pharmacy to pick up my husbands prescriptions while he was at work. I went through the drive through. As I was driving off I realized they sold me a medication he no longer takes. I immediately parked and went to the counter (less then 60 seconds after purchase) and the pharmacist refused to take the medication back. Medication is still SEALED in a plastic deliver bag. She said it is against policy to take medication back once it leaves their hands. WTH $60 wasted for a medication I didn't ask for or want.
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October 2021 by Taylor W.
I recently went to this Walgreens, and was checked out by an employee named Brianna. When I was checking out, she was on the phone speaking with someone. I was not greeted after I said hello. Instead, this employee proceed to talk on the phone about her personal issues. Such as, her pregnancy and relationship issues. I felt uncomfortable hearing such issues, and did not think it was professional. I understand working at walgreens, employees are probably paid within minimum wage and it is not the most exciting job. So I understand that there is no need to go above and beyond. However, I also do not agree that is it okay to speak on the phone about your personal problems while checking out customers?
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October 2021 by Misty B.
This is the place to go for an emergency prescription during late night hours! Drive thru or walk in , just ask for Paula. She is very empathetic towards your situation and finds loopholes in helping you out with getting what you need at an affordable price! Thank Paula!
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July 2021 by Connie K.
This is nuts. What happened to customer service? 20+registers and only 2 cashiers. I refuse to self check out when this store has ample employees who can check out patrons standing in lines 6 deep.
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February 2021 by Yenedi R.
The worst pharmacy to ever rely on. They don't care at all of people's needs and can never give you reliable information. Absolutely displeased with the lack of professionalism and accountability. I also left a very detailed review on google for this unpleasant experience. I don't like to leave negative reviews unless it's absolutely necessary and this is definitely one of those. I'm a post partum mom of 2 weeks and have been having fever due to An infection. Geez! all i wanted was my antibiotic and they seriously couldn't do that correctly or at all for this matter.
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December 2020 by Samantha Craig
No help.... time is ticking.... hello my clothes are going out of style.
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August 2020 by Lhundon B.
I called the pharmacy to get my prescription for my migraine meds transferred I was told it could take up to 2 hours for it to be filled after being transferred, waited 2 hours just to call and the transfer never actually happened or was processed and now they are worried the other pharmacy it was supposed to be transferred from is closed so I have to wait.... very frustrating.
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October 2019 by Diane S.
If zero stars were an option believe me it would have been zero!! This store pharmacy has to be the worse! For 3 months in row I have tried to get prescriptions refilled, each time there is an issue. I end up waiting at least 5 days. If you make the mistake of calling and questioning staff, you are treated rudely and always there are excuses (never their fault!). Don't bother complaining to cooperate office. They could care less. They won't even return a phone call. This is the LAST time I will step foot in this Walgreens.
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August 2019 by T M.
We went in here this afternoon for some sinus headache meds, the cashier was extremely rude and I felt like she was talking down to me. She refused to take my coupon that I had gotten from the manufacturer for $2. I just wanted to go home and sleep, she kept repeating herself very loudly (I had a really bad sinus headache) as to why she couldn't take the coupon. I wasn't arguing with her at all, I just said "ok I understand". My husband paid so we could just hurry the transaction and we left... we won't be back to this location.
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December 2018 by Dana W.
Rudeness, extremely slow, and lack of in stock medications with failure to obtain the medication are how this pharmacy functions. Complaining to customer service at the 800# is a waste of time, the follow up call has not happened despite 2 calls. If you are going through the 24 hour drive through be prepared to wait 30 minutes before they tell you they don't still have your medication and have lost the associated paperwork.
