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April 2024 by Laurie Nunnallee
The employees of this branch were less than competent and not interested in providing quality customer service. I do not recommend this branch. My experience with Austin Telco has been good in the past, however this branch is not reflective of that quality experience.
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June 2023 by Xavier Herrera
Thank you Joe! Prompt, courteous and very helpful team.
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May 2023 by Julian Rodriguez
They do not do branch sharing... meaning if you are with a another credit union, they won't assist you (a typical feature of all credit unions in the US)
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September 2021 by Ransom Taylor
I didn't access their branch, but this is just a heads up from working with another that to engage with them you practically have to be in their office, and trying to engage outside of that is like pulling teeth. They introduce an array of ways to inconvenience you at a moments notice and rely on you to provide them information about the loan you signed with them. Unprofessional and very unattractive practices.
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February 2021 by Alithea Groff
Worst bank ever!! Literally they do nothing right. One time they lost my entire paycheck, most recently they issued me a new debit card that they forgot to put in the system and now I have no way to access my funds without going to an open branch location. Literally the worst!! Do not bank here!
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February 2021 by Alithea Levko
Worst bank ever!! Literally they do nothing right. One time they lost my entire paycheck, most recently they issued me a new debit card that they forgot to put in the system and now I have no way to access my funds without going to an open branch location. Literally the worst!! Do not bank here!
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December 2020 by Kurt B.
It's terrible customer service - long hold times, inflexible staff, at the 183/290 branch the manager is downright rude to clients and staff. It's so bad it borders on comical.
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November 2020 by kendall nicole
Terrible bank branch of Austin Telco. Their sign and website say they close at 1pm on Saturdays, and the last few times I’ve tried going they are closed an hour early. Honestly really pisses me off. Always has terrible customer service and makes me inclined to not to ever return. I will be contacting a higher up and complaining because there is absolutely no reason to be this unprofessional and unproductive.
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November 2020 by Sergio M.
The hours are completely wrong for not staying open on Saturdays it's a complete lie. With the amount of customers their should be someone there for people who can't make it during week hours.
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February 2020 by Angela G.
The worst bank. They hold your checks forever. When I first set up the account they put 10-15 day hold on a new (payroll-not hand written)check. I thought that was a long time but it was a new account. I set up direct deposit with my employer and they still put holds on, after months and having the same pay roll being put in. When asked why- they answer is "that's just what we do" I have had several direct deposit payroll checks that they put holds on. So ridiculous
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February 2020 by Jason
This institution and this branch are terrible. Poor customer service and they are unable to handle the simplest of transactions. And if you have a business account they are even worse. I strongly recommend avoiding Austin Telco.
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May 2019 by Shivon Conely
This as an ABSOLUTE CUSTOMER SERVICE CREDIT UNION WHO COMES
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April 2019 by Shivon Bedford-Sumpter
This as an ABSOLUTE CUSTOMER SERVICE CREDIT UNION WHO COMES
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January 2019 by lebattle1
I’m always greeted with a smile, and they know my name. Great service every time.
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October 2018 by lebattle1 .
I'm always greeted with a smile, and they know my name. Great service every time.
