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December 2020 by Kurt B.
It's terrible customer service - long hold times, inflexible staff, at the 183/290 branch the manager is downright rude to clients and staff. It's so bad it borders on comical.
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November 2020 by Sergio M.
The hours are completely wrong for not staying open on Saturdays it's a complete lie. With the amount of customers their should be someone there for people who can't make it during week hours.
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February 2020 by Angela G.
The worst bank. They hold your checks forever. When I first set up the account they put 10-15 day hold on a new (payroll-not hand written)check. I thought that was a long time but it was a new account. I set up direct deposit with my employer and they still put holds on, after months and having the same pay roll being put in. When asked why- they answer is "that's just what we do" I have had several direct deposit payroll checks that they put holds on. So ridiculous
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February 2018 by Eric K.
LONG holds on deposits! Before opening my account at Austin Tel Co, I confirmed with management that there wouldn't be holds placed on any of my deposits. The assistant manager at the Shoal Creek location said she noted this on my account. After being a member for 3+ years, with no issues and multiple loans paid off, the assistant branch manager at their Lakeway location placed an exceptionally long hold on a deposit. Due to the amount of the deposit, I felt it was reasonable to hold for a couple days to make sure that it cleared. Well after the check cleared the other account, I sent the branch manager at Lakeway copies of the cleared check and a statement showing it cleared. Well, the branch manager didn't even have the courtesy to respond to my emails or remove the hold. So I called the main branch and explained to them how I emailed proof that the check had cleared. They still insisted on another 7 days hold! Why? Stay clear of Austin Tel Co. I am moving my account to University Federal Credit Union which has lower loan rates posted online and a much better YELP rating!