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December 2023 by Dawn L.
This urgent Care is now called CareNow. I went online today at 11:30 am schedule a "first available spot." I even called to make sure my request was received. The person I spoke with said "yes, I see you in our system. We should be calling you soon to get you in." It's now 9 pm and I never received a call or text. Luckily I reached out to Next Level Urgent Care (owned by Baylor Scott & White) and they saw me quickly! Don't bother with Care Now in Lakeway. Useless!! It turned out to be tonsillitis...so glad I didn't wait. I will also do a review for Next Level Urgent Care which was phenomenal!
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November 2023 by Dawn Hester
The tech was very thoroughz, polite and worked in a timely manor. The physician was also very thorough. She was informative and showed genuine concern.
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November 2023 by J Leal
I never write reviews, but I wanted to share because this place blew me away. The experience was spectacular from start to finish. The entire staff provided the best urgent care visit I’ve ever had - proficient and efficient attention provided with a kind smile. Hopefully I won’t need urgent care again anytime soon, but I.know where I’m going if I do!
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November 2023 by Rachel Shira
Fortunate to have this Urgent Care so close to home. It’s never a pleasant situation, having to visit an emergency care facility, but Care Now made it an uncomplicated experience. Registration was easy, as we were immediately directed to their on-line check-in system. Insurance submission and co-pay were clearly explained. Intake nurse was kind and professional, and Dr. Haslam was caring, methodical and took his time to listen.
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November 2023 by Alex Cervantes
Easy to register and check in. Quick in and out visit. Their PA David as well as the nursing staff were super friendly and very informative. I truly appreciated that they got me in as soon as they were available.
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November 2023 by Anna Thiele
Went in for help for sinus infection that has happened before and the fast talking male physician asst says - so you have a cough? Never said that. Then goes on to say you have a bacterial infection and will not be getting any antibiotics (as we requested) until we take cough syrup for 5 days ?! To which we said - what cough? So we again asked why we cannot get the antibiotics- and he insisted no . Never listened to our needs . Trying to push drugs not needed. Paid $50 co pay for this nonsense.
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October 2023 by Jillian Keith
I really appreciated being able to sign up online and got a text when they were ready for me to head over. I was seen very quickly and the NP was excellent, both in knowledge and bedside manner.The reason for not including a 5th star is the facility itself feels kinda run down. But the staff was great.
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October 2023 by Emily Poston
Arrived at 830 am after doing online registration, they got us in quick. We’re great with my 2 year old daughter and quickly got us in and out! Great experience we will comeBack if needed again!
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September 2023 by Don Fowler
The staff was both friendly and efficient. The clinical team took time to listen to me before jumping to their own conclusions. They also laid out an effective treatment plan that was effective without sending me for unnecessary diagnostic tests and x-rays. Overall great experience and would strongly recommend for all of your urgent care needs.
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September 2023 by Jill Sandal
Easy check in online & virtually no wait after arrival. Care team took time diagnose. Highly recommend!
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September 2023 by Jessie R.
This urgent care misdiagnosed my daughter on Saturday , wrote the wrong prescription, and an incorrect prescription amount the pharmacy had to correct. We were able to bring her to her normal pediatrician on Monday for a correct diagnosis and prescription. To say we are upset is an understatement. Her condition continued to get worse because of this misdiagnoses and useless prescription. If you would like a correct diagnosis for your illness, do not go here.
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August 2023 by Lance McGilvray
Quick competent help with a minor cut but in a bad spot. Treated me with attention and care. No problems processing my insurance and everything. Would not hesitate to come back if I have any more problems in the area. Thanks for helping me out today!
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August 2023 by Dana Sherman
I booked “first available” appointment about an hour ago and have already been seen. David the PA is knowledgeable and efficient. I’ve been to this location a number of times and am always happy with them.
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July 2023 by Jessica Lawrence
Friendly and knowledgeable staff. My daughter went in for a sports physical. The nurse and doctor was great with her, we were in out! Not to mention it was inexpensive. Could not ask for a better experience. Highly recommend.
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July 2023 by Elizabeth Combs
I visited 6/27/23 for a strep test. The test was negative so they sent out a culture that would take 3-5 days for results. They said they would call with results. The staff was kind, but there was no on else in the clinic upon arrival and the service was incredibly slow. I've called for days trying to get my test results. As of 7/5/23 no one has called with test results. For days, the call has rang for three minutes and then dropped. Over and over. Their phone service seems to not be working and there is no other way to contact their clinic. I called another location, learned what my results were and that they came in on 6/30/23. So days after they've had my results, I've now learned (because of me calling, not them calling as promised) that I don't need to be on the medication I'm on and that they've been sitting on my results for days. I'm incredibly frustrated with my experience here.
