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April 2024 by Diane A.
The last time I was in this jiffy Lube, I was so impressed by how attentive and friendly they all were. I needed my oil changed again, so I came screaming back in at about 1min to 7 pm yesterday. The doors were still open, and I asked if they could do one more. The manager, Latroy, was the only one there and said, "Sure, come on". OMGosh, two times in a row, several months apart, and again, amazing service. Bravo, way to go. BTW, he was telling me they now have an inspection person; yay, we don't have enough of those; I'll need that in a couple of months.
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March 2024 by JJ J.
Great service! In and out quickly and always superior service. Latroy is friendly, an expert, and always looking out for his customers. Love this location and very happy every time. Highly recommend!
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March 2024 by Lana C.
Albert and crew were fast and friendly! i appreciate your help! Got in and all my issues taken care of!
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March 2024 by Kyle G.
Quick service. Albert was very thorough and professional. Will be back to list location next time I need service.
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February 2024 by Philip Kadlecek
For the firstv time ever, I had a low oil warning light today. Jiffy Lube changed it last time. I asked to see the oil level on the dip stick. Guy said its a quart low. I explained they changed it last. No spots in garage. Think I was shorted a quart. I asked them to show me the dip stick after changing oil. It was near the full mark but not quite. Seems process encourages shorting customers. Will find new place next time.
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February 2024 by Angela
Only did a car inspection, but super friendly staff, fast, & efficient!
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February 2024 by a o.
I went in for an oil change and diagnostic check. All of the employees went above and beyond and gave exceptional customer service. That is so rare these days. I was very impressed by Travis. They are lucky to have someone like him represent their company. He did not try to push unnecessary services on me, but explained what I needed to know about my car. He was kind, informative and went the extra mile to help me out.
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February 2024 by christiane neblett
I came in a few months ago to get an oil change and the staff was extremely helpful. I drive a Volkswagen so he informed me as soon as I got there I would need to get the oil myself because they didn’t have it on hand. When I came back, Albert and all of the staff were extremely friendly and even gave me a coupon to use that saved me money. I recently came back and was met with the same hospitality. Before I left Anahi even came and blew up all of my tires. They were super quick and efficient and I feel confident in the service I received. I have told all of my coworkers, husband, and family that if they need any work done on their car, Jiffy Lube in Lakeway has the best customer service!
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February 2024 by chelsey co
Albert was awesome!! Will definitely be coming back here :)
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February 2024 by beckie meade
I called last minute for an oil change they were able to fit me in, I arrived and within 10-15 minutes they had my car in service bay and ready in no time at all. The staff was very friendly and helpful. I strongly recommend.
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February 2024 by Samantha Amy Beaston-Martone
OK oil change, but they filled my mom’s washer fluid with water so of course, during the freeze, it broke the reservoir.
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February 2024 by Donna Spilis
I I was in a panic this past Monday during the recent freeze. My 2020 Equinox needed to be jumped because my battery died. The tire pressure had also dropped to 24 and 25 on all tires. I’m 75 y/o and knew I could not unscrew the caps on the tires. I pulled into Jiffy Lube to ask if they could help me. A man came out in the cold smiling and cheerful and offering to help. It was late afternoon. His name is Terry and without hesitation he offered to help and guided me in to a stall. Filled all four tires so I again felt safe. I’ve only been in Lakeway since November 3rd and still finding local auto services. Terry made me feel so welcome in that dreaded cold. I will be a regular at Lakeway Jiffy Lube. Thank you, Terry.
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February 2024 by Ralph Campbell
Crew is friendly and attentive. They work together seamlessly. A great customer experience.
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February 2024 by Gabriella Gallegos
Latroy and Travis were exceptionally fast friendly and sufficient couldn’t have asked for better service! Oil change and took care of my check engine light issue all in under 30 minutes, will definitely be back!
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February 2024 by Lin Sanc
Girls, this is the shop for you.They're honest. Everywhere I go, they try to take advantage of me, but here they didn't.They even gave me tips on what to look for so that I understand my car and its needs a bit better, so as to avoid being fooled by other shops in the future.Albert and Travis are THE BEST! They stayed open late to help me with my brakes that were in scary conditions.Very good and friendly service; quick and efficient work.Wish I could give them more stars! Hey, Jiffy Lube, these boys deserve a bonus/raise!!!
