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November 2023 by DJ PC
The hotel was allowing some kind of party to be hosted outside which was fine The problem was that the DJ kept playing music for the party well past Midnight. Plus, the outside was lighted for the party and the lights shined into our room well pass midnight.Noteworthy details: They allow loud music late into the night
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November 2023 by Chuck Timm
I would stay here again. The rooms are clean, as are the lobby, grounds and public areas. Service is good, and staff are friendly. A nice place.
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September 2023 by Clarisa Guapo
First thing I noticed when I walked in was a smell of a gas leak. I immediately brought up the smell to the front desk. She addressed they were having issues with a boiler and were having it fixed. Otherwise, the front desk lady was super friendly and checked us in fast. There lots of fast food & dine in options at a walking distance or 3 minute drive max. Also, an HEB located at walking distance. In a nice and quiet area. Our room & bathroom were very clean. Their snack and food store downstairs in the lobby does not have many options. I think that’s something they could add more items to so that guest have more options to chose from.Great stay!
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September 2023 by David P
Hotel is real nice, we didn't enjoy the breakfast. The hotel room and bath room could have been cleaned better. Carpet and floor were sticky in places and the bathroom shower door at bottom was very dirty. Bathroom sink drain hole was disgusting. We will stay somewhere else when we return to Lakeway next month.
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August 2023 by Keana S.
I've stayed at this hotel in this location multiple times. I haven't had any complaints. But this experience from this weekend has made me rethink staying here ever again. We booked a reservation under my name and then booked an additional reservation due to wanting to extend our vacation. I was told we wouldn't have to check out to check back in due to having multiple reservations and we could keep our same room for convenience. We got a phone call the next day threatening a charge of a late fee to my credit card and threatening to remove our belongings from the premises. I explained that I had spoken to front desk upon arrival and also before we went to bed that night to make sure they saw both my reservations. All I got was a "our fault for not seeing the reservation in the computer". The next day while showering I saw mold all along the shower molding. Also I went to charge my phone and we saw a damaged electrical outlet, looking like it had burnt or sparked flames, could have possibly been mold too. (I have pictures to verify my statements as well.)I immediately called the manager Gabriella Flores about the mold and "burnt" or moldy outlet. All she did was say I'm sorry and that we were on the priority list to have maintenance look at our room. She offered us $20 off our total. That's it. I'm not sure you understand how sick you can get from mold exposure or if the electrical could have caused issues but $20 I feel isn't anything due to the fact that you can get seriously sick from exposures to mold or if that in fact was a faulty outlet. I asked to be moved to another room and was told that the hotel was completely booked and no rooms were available. Even though before calling I looked to see if rooms were available to book. And have screenshots to verify availability. We were asked to leave the room to take care of the issue of the mold and when we came back an hour later it was just caulked over in the shower and the outlet was painted over. I am very unhappy and I feel as though something more than $20 off from a room where we spent over $299 for comfort and safety should taken into consideration.
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August 2023 by Laine Curry
Would recommend!Nice atmosphere, very clean* even the pool*! If you like geodes the pool has an amazing piece. Wish the location was more convenient. Would lodge at this location again.
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July 2023 by John Klemme
This hotel is modern & spotless! The lobby, rooms, & pool area all look BRAND NEW!The real star is the staff! Nidya Barmett, after I had an issue with Wyndham points, resolved it immediately! I was issued a refund within 30 mins! She was very understanding & instantly became the highlight of the entire experience! I see a mega bonus in her future! Thanks Nidya Barmett!-JK
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June 2023 by Erin Fitzpatrick
The rooms were nice enough and clean. However, the build quality was sub par. The bathroom door wouldn't close, the entry door wasn't plumb and didn't close properly. Our first room assignment wouldn't open to the card key even after the front desk gave us another set. Other items had the same issue. The breakfast was barely OK. The eggs were good but likely not made from fresh eggs. The sausage was barely edible and they were out of bacon. Who runs out of bacon? I won't use this hotel in the future.
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June 2023 by Leah G
Great location. Comfortable bed. The floors in our room weren't very clean and you hear everything outside of your room. I did appreciate all the people that worked there. Great serviceWalkability: Lots of resturants near by in walking distance
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May 2023 by Melinda Murray
My son left his wallet at the hotel after we checked out. I received a message from the manager later that day to please contact her. She confirmed they found the wallet and promptly had it FedExed to our home in Colorado. The rooms were clean and the lobby was really nice and had a great space for gathering with family for breakfast and hanging out in the evenings. Lots of restaurants right in the same parking lot and nice walking trail with a pretty little pond. . Great free breakfast!
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May 2023 by enjolie26
I had a great stay. The room was larger than expected and the complimentary breakfast was pretty good. The surrounding restaurant and stores were in walkable distance making everything quite accessible
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May 2023 by R P
Great location, modern look & amenities, nice staff. Our only complaint was that the room could have been cleaner. The room floors & bathroom (toilet specifically) could have definitely been cleaner. Luckily I brought disinfecting wipes of my own just in case. That kinda gave us the ick factor but overall its a decent hotel in a great location.
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April 2023 by Glenn Brooks
Checked in late and stayed overnight in a comfortable, nicely-appointed, clean room. Slept like a rock! Up and out early the next morning. Desk staff were very welcoming. Curbside parking just outside the front door at this location. I'd definitely stay here again. ?
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April 2023 by Eric M. Joseph, M.D.
We stay in Lakeway when visiting my Dad who lives down the road, 1.5 miles away. Nedia is amazing, kind, and made our stay special by enabling a 9am check in - seamlessly. Highly recommend for a restful, clean, and friendly hotel experience. Thank you. Dr JosephRooms: Great mattress, shower, and amenitiesNearby activities: Food, drink, fun!Safety: No concerns about safety.Walkability: Grocery, and many eateries right there.Food & drinks: Complementary breakfast.
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April 2023 by donna joy
Clean rooms, quiet location. Staff was friendly.. Were able to walk to dinner as there are several restaurants near by.Walkability: Lots of restaurants in the same "complex" as hotel.
