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December 2023 by Jinho S.
This dealership is a joke. It seems that they feel it is okay to set customers up in a certain way they could be in advantage in selling cars. Very hard to get the availability information of the car I wanted to buy; they either have no idea how it goes for the vehicles in transit (or in the lot), or they intentionally hide it to make you feel you are looking for a car that is hard to buy. For example, the color that I asked for and was told it would not be available anytime soon is now on their website as a new stock. I even made a confirmed appointment to make purchase, and two hours before the appointment they canceled it. I would never know why but this Lexus experience is beyond me and I would never buy a Lexus after this experience. I complained this to the Lexus Brand Engagement center.
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November 2023 by Ricky Vlog Cuoc Song o My
I recently had the pleasure of working with Ashley and I must say she completely exceeded my expectations. Her professionalism, knowledge and friendly demeanor made the entire process quick and simple, she gave me quick and precise answers to my questions, is my second time visit at the dealership and is also second time purchasing my new lexus from the Lexus of Lakeway . It was great doing business with Lexus Of Lakeway.
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November 2023 by Melissa Bartlett
We had a great experience purchasing a vehicle for our daughter. Jessica V. took care of us and made the experience so memorable and stress free!
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November 2023 by Nitin Shrimanker
We had traveled from Katy to Lakeway to purchase a new RX350 suv. Ceslie B. was excellent in making sure the whole buying experience was stress-free, enjoyable and highly efficient!! She ensured we had appropriate information prior to us going to the showroom, and on the day she patiently went through all the features of the car. She also followed up a few days later to check there were no outstanding queries and we were happy with the car. Highly professional!Also mention Richard in Finance who was very helpful and highly efficient too!Would highly recommend Lexus on Lakeway!
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November 2023 by Glenish Crawley
I can’t say enough how top notch the service is at Lexus of Lakeway. I’m there often and it’s like one big family.
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November 2023 by Diane H.
Terrible dealership!! My husband contacted Elle about a vehicle we were almost certainly going to purchase. We contacted them on a Wednesday & it couldnt be viewed because it had just 'came in' (so dont advertise it yet?... then she said we could view it that day if I left work early to get there by 3:30pm. Then she said actually Friday would be better Thursday comes around & my husband tried to contact her to say we'll be there Saturday so they do what they need to do blah blah.... Crickets, she ghosted him. Absolutely appalling customer service - guess y'all dont have any sales quotas to meet. Complacency will get you in the end! Do better.
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November 2023 by tanya sherrill
Wonderful experience buying my new Lexus! Ryann, Ashley and Hailey were professional, friendly and extremely efficient. This is my 6th new vehicle and since I knew what I wanted, they got me in and out in less than an hour. Best buying experience ever. Definitely recommend this dealership. So hard to find excellent customer service these days. And no pressure sales!!
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October 2023 by Mya R
At first everything was great. Great conversations and everyone was nice. Then I went home needing to think on a purchase. That’s when the back and forth would be slow responses. In the time I would get 1 response. I would already be 10 texts/ calls deep with another dealership. They didn’t work with me. When I decided I like the car so much I just will go through with it and put a deposit down. Got a response 2 days later, no sorry, just want the car got to put down a non refundable deposit. They turned me so off by Lexus I went to other luxury brands and will be buying from them instead. Lexus is great. If you want one - go to Lexus Austin, Dallas, San Antonio
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September 2023 by Manoj Kumar Palo
I live 3 1/2 hours from Lakeway . But I feel it's wroth driving a Lexus from Lakeway after all. Thanks to Melanie Welch in Sales for helping me and guiding thrughout of buying a Lexus. Starting from test drive to ordering my dream car and finally riding it back to my home, she was very much attentive in every phase. Patiently , she had explained me every other queries I had and this was just amazing as I had very bad experience's on this from other dealers. She just went beyond my expectations! And thank you once again to her for keeping customer satisfaction as her top priority. Breathtaking experience ever!!!
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September 2023 by Clark Fabris
I called in to Lexus of Lakeway to inquire about a used vehicle. The phone was answered by Ashley Martell, a sales rep at the dealership. I had specific questions about the vehicle, the condition and the pricing. All questions were answered promptly, negotiations were made and deal was agreed to in minutes.Upon arrival, we were pleased to find the car freshly detailed with a huge red bow on top! The vehicle was better than described and we were beyond pleased! Paperwork took minutes to complete and we were headed home.I manage over 200 sales people in the Ag Equipment industry. The professionalism we experienced at this dealership is exactly what we train for. I’m proud to see this in the auto industry and am glad we found Ashley!Thank you for giving us this experience, even when purchasing a used vehicle.
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September 2023 by Matt Ta
Do business with people you like!I live by that motto, and it could not have been more true here at Lexus of Lakeway. We worked with Ceslie Botello. She was fantastic to work with. We came a few days prior to look at another car but left thinking we would shop around. Well after shopping a horrible Houston dealer, I quickly knew I wanted to go back to Lexus of Lakeway. Sadly the car we looked at originally sold. But Ceslie gave us a few different options what they had on the lot. We found a one even better than the first car we looked at. Perfect color combo. Although it was more, I felt justified paying it for the service we received. Which ties back to my motto, do business with people you like!If you are in the market for a new car hit up Ceslie, you won’t regret it!
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September 2023 by Rohit Santhanam
The buying process was buttery smooth.My sales representative was extremely helpful and I purchased the vehicle on that same day.This was a fantastic customer experience and I would wholeheartedly recommend Lexus of Lakeway if you want the best customer service on the planet.
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July 2023 by Caleb LeGalley
I purchased a vehicle for my wife from Lakeway Lexus and was incredibly impressed with the entire process, it was by far the best experience I have had at a car dealership. Ashley Martell worked with us on negotiating price and logistics as we had to drive from another city to finalize everything. Ashley was friendly, professional, and very quick/concise - She had everything ready to go! After test driving the vehicle and confirming I wanted to move forward with the purchase, I was in-and-out within 20 minutes...No joke! I was blown away. This has never been my experience at a car dealership prior.As far as the facility, it was top notch with a full service coffee bar and other amenities. The other personnel I interacted with were very friendly as well. Overall I would highly recommend this dealership, in fact, I would happily drive another 3.5 hours to purchase a vehicle from them again in the future.
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July 2023 by David Hernandez
Melanie Welch at Lexus of Lakeway is outstanding. Our family has relied on her expertise for multiple vehicle purchases. When it was my turn to buy, I went straight to the dealership to work with Melanie. She provided exceptional service, listening to my needs and guiding me through the process. Melanie's attention to detail and commitment to customer satisfaction were remarkable. Thanks to her, I drove away in a Lexus that exceeded my expectations. We will definitely be using melanie at Lexus of Lakeway for all of our Vehicle purchases in the future.EDIT: I had an excellent experience with Kristi Suarez at Lexus of Lakeway. Every time I go for maintenance services, she provides exceptional customer service. Kristi is knowledgeable, attentive, and goes the extra mile to ensure customer satisfaction. I highly recommend her for a hassle-free and enjoyable experience at the dealership.
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July 2023 by Melinda N.
I found an appointment on a Friday and dropped off my car. I had an idea it was the wheel bearing. I got a very nice and new lexus es to drive until Wednesday when I came to pick up my shiny just washed and fixed lexus. Prompt. Friendly. Costly $1000 but I know it's quality service. This was $250 more than what Firestone was going to do but with aftermarket parts. No thanks. Love the text messages to verify services and pay o line so I just need to pick up upon arrival.