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August 2023 by Shane Anciso
This is one of the few and only locations that does FedEx in LakewayTucked away at the Randal shopping center and ran by a friendly Indian husband and wife with their kids.They do mailboxes as well as UPS shipping and USPS shipping which is extremely helpful since like why really doesn't have that many other options for this and you always get in and out pretty darn quickly which is an advantage compared to going elsewhereKeep in mind that they are registered UPS FedEx and USPS vendors with the own boxes in shipping but because of that they have their own shipping rates of which are going to vary from any business account to do may have if you went directly to FedEx or UPSThat being said I was friendly greeted helped and able to get what I need it shipped off in and out in less than 10 minutes very gratefulThey even took the time to go over with me different shipping options across the board of FedEx ups and USPS which was extremely helpfulThey have handicap accessibility and plenty of parking highly recommend them if you needing a shipping option and avoid all the other FedEx drop offs because those are unreliableThey will easily accept your package and get you a receipt for drop-offs as wellNo public restroom
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July 2023 by Mary K.
I don't get the negativity on here. I live in Lakeway and have used PakMail several times. They are always kind and honest. I had some items delivered to my house after leaving the country and they were my lifeline to get those packages delivered to me in the West Indies. Many thanks PakMail team! :)
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August 2022 by Rebecca V.
This place must have changed staff since the earliest negative reviews. They're helpful, attentive, and informative. A night and day better experience than the location in Steiner. Worth the drive to a better store.
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July 2022 by Robin Daryn
Super helpful, great customer service, friendly.
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January 2022 by Nick Boyle
Alpa and her staff are wonderful. I visit this location each week and the service is amazing. She is kind, caring and extremely careful with shipments. Notary service is always avalable and even has a few toys out for kiddos that come in.HIGHLY RECOMMEND OVER THE UPS SERVICES IN LAKEWAY
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November 2021 by Marilou Webb
This is the second time I have been in here and the woman at the front desk is AMAZING! Not only is she extremely helpful, she is so friendly-it's very refreshing. All of my personal and business needs will continue to be done here at this location. Great job!
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October 2021 by Kat Brennan
After being treated very rudely across the street at UPS in Lakeway, my Fiance & I were recommended by a fellow customer behind us to check out Pak Mail. We were SO happy we did! The owners went above & beyond to help us with what we needed. We will absolutely be returning customers!
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August 2021 by Pat Henneberry
I ran in to ship a UPS package and the owner helped put it in a box and helped to wrap it up. Very nice people that keep a clean store and very helpful.
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August 2021 by pk doyle
Very helpful owners! Thank you!
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June 2021 by Asif Hashem
I took an Amazon return on May 15, 2021.I received an e-mail from Amazon that they did not receive back a red iPhone XR unlocked, which I purchased along with a Cricket SIM Wireless kit. I really regret not dropping it off nearby at the UPS Store, in Lakeway. I will now be doing all my Amazon returns at the UPS Store in Lakeway. Amazon is now notifying me that I will not be refunded the $540.00. I put the UPS tracking number and it is showing that the Amazon return box has been received at their warehouse. This is the FIRST time I returned something to Amazon and they have not received it.Tracking Number1ZW995X29087233866Weight1.00 LBSServiceUPS GroundShipped / Billed On05/15/2021Delivered On05/20/2021 11:00 P.M.Ship ToLEXINGTON, KY, US
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January 2021 by McKenzie Redden
The staff are so friendly and helpful. I’ve never had to wait in a line. Everything is super clean and super reliable.
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September 2020 by Russ Blevins
Always so helpful
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March 2019 by Curt CACH! Digital Marketing
Love this new location in the Randall's shopping center in Lakeway Texas. Neil is very helpful and always on point. I had to get 2 packages that were badly damaged to Las Vegas trade show. Neil re-packaged everything for me and reassured me everything would be there on time. I paid for some bubble wrap and he did the rest. That's what I call service. I also found out they have a shredding service which I plan on using. Great family owned business. I'm grateful they are in Lakeway. Thank you and keep up the great work big guy.
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December 2018 by Merry Mohle
Love these people, soo helpfull, they have moved over by the Randalls in Lakeway.
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May 2018 by Audrieanna Bledsoe
Great customer service
