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November 2023 by Michael Klein
Be aware of the $20 "processing fee" that gets charged for any new account. I was not told about the additional fee until after the sale was rung up. When I questioned the purpose of charge... the employee was kind but was unable to offer an explanation and half joked that it was just somthing extra that this location charged. Additionally, new customers are limited to a maximum of 5 minutes for their first three tanning sessions... and are still charged for the full maximum time under each of their monthly packages. This company has a lot of "rules".Lastly, on my way out I inquired as to how I could reach a manager. I told this location doesn't have a manager. When I asked how I could reach a regional manager or somone with oversight... I was told the individual responsible for the region doesn't accept customer inquiries. I was then given an 800 number ... but was also told that the line only connected to a voice mail and they would evaluate whether I warranted a call back. I then politely provided the clerk with my number and asked that she pass it along to her supervisor and to please call me by the end of the next business day.This company has a very low standard of customer care.
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November 2023 by Jemma Stewart
Best service, best staff! Shout out to crystal for making my day today. Always a great experience, thank you team!
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August 2023 by John Paterson
I've been using Palm Beach Tan in Auston for more than a decade but it looks like I'll be moving on. I only reside in Austin part-time which means a monthly membership doesn't really work for me. Instead, I pay the single tan rate of $27.50 and I've done so hundreds of times. Recently, they've implemented a new policy in that, if you haven't tanned with them in a month, you can only tan for a half-session when you come back. For me, and others like me who reside in more than one state or use different salons, this is terribly inconvenient. Even though I tanned at another salon 10 days ago, I am limited to a 5-minute half-session when I tan here. The kicker? They still charge me the full $27.50 for 5 minutes. Ridiculous.
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June 2023 by Bonnie K
Third year with PBT and wouldn't change a thing! Love my Lakeway, TX PBT!!!
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February 2023 by Katie B.
I visited yesterday for a spray tan for my beach vacation. I was up sold a bunch of additives that she made sound necessary, but were supposed to make my color last in the water and give me better color. My color is already gone, one day later, and I spent almost $70. I've done plenty of spray tans and have never had this happen. I will definitely not return. The sales person was very cheerful, friendly and informative, but I feel like I got duped with all the upsells and I left for the beach as pale as I was to start with.
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November 2022 by Rachael J.
I've been coming to Palm Beach Tan for the last nine months. They employees are always so warm and welcoming. The tanning bed is always cleaned and prepared nicely. Overall the establishment is well put together. I prefer Westlake's location for the assortment of tanning beds but the location of Lakeway is more convenient to my home. Great find to keep my tan going year round.
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October 2022 by Jeannie Roberts
What a great experience! Antoinette is THE best! She took the time to explain the entire process, pro/con and with no pressure signed me up for an appropriate plan that meets my needs!Service: Tanning
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October 2022 by Carl S.
Miss Antoinette was extremely courteous and informative. She was knowledgeable and professional and performed her job with dignity and class. GREAT asset to have in your company. Thanks Antoinette! - Alvie Carlton Scott III
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August 2022 by Lana Shannon
This facility is a joke. They lie when the truth needs to be known, their Corporate office will not even respond to your 15 email requests. They have several Managers that work at the local Lakeway tan and all tell you something different then say no they didn’t and they do NOT stand behind their agreements. I do NOT recommend any of the Palm Beach Tanning facilities. I’ve tanned all my life and never had an issue.Service: Tanning
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April 2022 by Laurie Parker
Yes, I know I shouldn't be tanning, but doesn't one want nice color every now & then? Friendly staff and always convenient!!
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April 2022 by McKenzie Lankford
The staff is PHENOMENAL! Some drive all the way from Killeen and San Antonio. They are so nice, attentive and personal. This is my fav place in Lakeway because they are just the best people in there.Services: Tanning
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March 2022 by Pat Briant
I was instantly greeted by the staff member, Marie. She was very personable and friendly. She helped me pick the right membership that worked best for me. She was full of good knowledgable information. She walked me through the tanning beds and made my first time visit a breeze!Service: Tanning
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March 2022 by Clint Garza
Always great service. First experience with Marie today and she was beyond helpful. Very efficient dealing with more than one impatient customer, me included, at one time.
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January 2022 by Roxanne M.
Love, love, love Palm Beach Tan in Lakeway! Sorry to hear there isn't a location in Tampa. I will miss the friendly and patient staff! Please open one in Tampa Florida
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December 2021 by Caroline H.
Christy was amazing and so helpful! She helped me pick my shade and add ons that are best for my skin tone. Went at like 8:15am so there was no wait and I was in and out!
