-
June 2023 by Scott Baylor
The staff has been incredibly helpful answering newbie questions. Really appreciate their insight
-
January 2022 by David Downman
The fine folks in the service department replaced a couple of questionable batteries for me with almost no questions asked. They even hauled the new ones out to my car. That was GREAT customer service that I won’t soon forget. Thank you, MarineMax!
-
October 2021 by HS Gazzaz (gazzazh)
MarineMax service is great, Used them to service my Bayliner Vr5. They were fast, delivered great service, were helpful in answering my questions. Very pleased with the service received. highly recommended
-
August 2021 by Saeed Electronics
Very friendly and informative. I actually ran out of gas so I stopped by to see what they had going on and Justin Brown and the two females up front, I never caught their names, were great! Offered me water, a ride, etc. I asked random questions about stuff in the store and they seemed to know their info. I’d buy my boat stuff from them for sure.
-
June 2021 by Dawn H.
BEST CUSTOMER SERVICE EVER...all around! Like so many other people slowly coming out of Covid Hell, my husband and I wanted to purchase a new boat. If any of you have looked lately, inventory (both new and used) is virtually non-existent. People are buying watercraft faster than they can be built. After spending months searching the internet and making dozens of calls, I finally got in contact with Scott at Marine Max Lakeway. We were looking for a smaller boat that our low[er] towing capacity vehicle could tow and would fit in our available storage space. To my surprise, Scott informed me they had one new boat in inventory that would meet my needs. I immediately provided a down payment online, went to inspect the boat and really liked it (although it was not the exact model we were looking at). The next step was to test it in the water. Cut to the point, sadly we ultimately did not purchase said boat. I still feel so bad (so sorry!) that we essentially wasted Scott's time and truly appreciate his patience with us. We decided not to purchase at the last minute due to several life litigating circumstances...most important being our 16 year old furbaby can't be left alone at this point and he would not do well on a boat (if you know, you KNOW). :-( And some other things that didn't make sense for us to buy at this time. In the end, I want to give a HUGE virtual hug and thank you to Scott and all of the MM staff! As soon as we are ready to buy, I know exactly where I'll be going! CAN'T RECOMMEND ENOUGH. TOP NOTCH!
-
June 2021 by Heather Arnold
Bought a brokered boat listed with Marine Max, a Sea Ray Sundancer 390. Horrible transaction process. The boat passed the survey and sea trial great. Went to pick up the boat with the manager, Roger Duffee and it would not start. Finally got it to start, he drove it to our dock and from there it's been a nightmare. We tried to start it after Roger delivered it and it was dead. Marine Max told us we needed new batteries, which we bought even though the others were working perfectly a week ago. Put new batteries in ($1000 later) and the boat still won't start. Marine Max is taking no responsibility nor any explanation as to why they delivered us a boat that is not operational. What was supposed to be a happy experience has turned into a nightmare transaction. Once they got their 10% brokerage fee at closing they left us out to dry. They happened to represent the seller also in this transaction. They collected the tax at closing but had us sign a paper that makes us responsible for registering the boat. We can't register the boat until they release our tax money to the game and wildlife department. Since they collected the tax they should be responsible for registering the boat. Marine Max said it could take up to a month for them to pay the taxes because they are in a very busy season. After many phone calls we are left with a boat that does not run, zero help from their service department and not able to be registered. I am extremely disappointed in Marine Max and their level of service.
-
March 2021 by HS Gazzaz
MarineMax service is great, Used them to service my Bayliner Vr5. They were fast, delivered great service, were helpful in answering my questions. Very pleased with the service received. highly recommended
-
July 2020 by Tyler R
These guys are phenomenal! I bought a G25 two months ago and the experience has been great. Justin Brown was my sales associate and he spent so much time with us showing different boats and going out on demo boats. I text and call him with questions on at least a weekly basis and he is always eager to help. Just this last weekend I called him after my surf rope broke and he drove a new one down to me at the Marina. My friend also bought from them within the past few months and his experience has been similar.
-
December 2019 by James A.
We have used this location for our ski rentals since they started renting clothes a few years ago. The staff are always friendly, helpful, and knowledgeable. I highly recommend.
-
November 2019 by Andrea M. Peña
Sales team is amazing and knowledgeable! Especially Mark Pena ?
-
September 2019 by Natalie Woosley
Knowledgeable and friendly sales staff. There’s always a handful of people in the store at any given time willing to help you look for that life jacket that’s the perfect fit, or the wakeboard that’s best for your family. Service dept is also friendly and knowledgeable, but they are booked out *all* the time, so schedule your service in advance if at all possible— otherwise you’re gonna be waiting. :)
-
September 2019 by Javier Enriquez
Justin Brown was great to work with - Made the experience very easy and relaxed in an environment where the boat world is VERY overwhelming. The team at Sail & Ski exceeded my expectations hands down. Before, during and now even after the sale...Justin remains very attentive and follows up even on the smallest questions I have. Big Thanks from the Enriquez family.
-
September 2019 by Mick Mazour
Scott was extremely professional. Prompt, courteous and detail minded. Great ee! The organization was fair in all aspects. Well Done!!
-
September 2019 by eric Anderson
Scot Isacson who sold us our boat and their Service Manager Daniel are both extremely attentive to all of our needs and go above and beyond what we would have expected in all aspects.
-
May 2019 by David Gamble
The staff is very friendly and knowledgeable. Justin is great to work with and is very competent on all things boating, which makes the purchasing process way easier. He is a key reason we keep coming back. Surfs up!
