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January 2024 by Jeff Langlitz
It was very difficult to rent the unit. There is no one on site to help. It was hard to get anyone to answer the phone when calling. The rental process was difficult. There was standing water in the unit which was closed when I arrived…. So I hope there is no hard rain before I get everything moved back out. The door to mynl unit doesn’t work well, and the rest of the unit’s doors look to be in similar shape.
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September 2023 by elaina broadwell
Absolutely the worse service ever!!! Rented a unit online. Received email with a gate code that doesn’t work. The phone number does not work and no one replies to emails. Had to dispute charge on credit card. Never had anyone contact me. Terrible!
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August 2023 by Cameron Brown
New management is very proactive, Austin did a great job getting me moved out. Huge improvement over previous management
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August 2023 by George M.
Paid for storage and the gate code did not work. I called the phone number listed but the voice mail is not set up and no one answers. I sent 6 emails and asked for a refund but no one has replied to my emails. Poor customer service and horrible facility: all dirt no pavement. WOULD NOT Recommend this facility. This is a horrible facility and worst customer service.
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August 2023 by Jennifer L.
I think this place is a scam. We were unable to access our unit for a month because the gate code wasn't working. We called and emailed dozens of times with no response. We finally contacted law enforcement to see how we could get our stuff out of our unit and they gave us their emergency code. We removed our stuff and again emailed to inform them we needed to cancel. No response, so I stopped payment on my debit card. Now I'm getting threatening emails with late fees attached, but still no one answers, calls back or emails back for me to explain. Is this a joke? I'm going to file a complaint with the BBB because they seem to be running some sort of scam.
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January 2023 by John C.
I have had a unit in the place for a couple of years. The manager NEVER returns email or phone calls. Absolutely horrible service. John C.
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June 2022 by John Cook
Good location but management is VERY unresponsive to emails and voice mail.
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July 2020 by Margie K.
I have left over 5 voicemail messages and emailed this company trying to get a storage unit. They do not respond at all. I have also tried going by there 3 times. I guess they must not want any new business.
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June 2020 by Nicholas N.
After 5 phone calls over 3 weeks and 2 emails...... still no response! Must be a really well run business not to need customers? Maybe a negative review will garner some customer service?
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January 2020 by Nathan Silver
I had a reservation for the 1st of January and when I arrived the kiosk was not working. I have left several messages and can't get ahold of a human being. The location is perfect very close to my house but I still am unable to find a real person to talk to.
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October 2019 by Keith Bonney
Friendly staff, safe easy access
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September 2018 by Megan Fine
I have rarely experienced excellect customer service like I recieved from Amanda at Stow-away storage. She is super friendly, made sure we had any questions asked, and literally spent 30 minutes helping me pay my online bill when my computer was acting up. She is an angel sent straight from heaven!!!
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August 2018 by Megan F.
Amanda at Stowaway/lakeway self storage is AMAZING! The customer service was excellent every time and I highly recommend this place to all my friends in the area because of how wonderful she treated us! 5 stars all around.
