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November 2023 by Shane Boxter
Wonderful service and was able to get my pup in with no issues. One of the best in Lakeway.
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November 2023 by LovingTexas
Great vet that actually cares about your pets !! Thank you all !!
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August 2023 by keri rooney
Dr. Smith and her staff have alway been a huge help! Plus everyone is very welcoming when we bring our 2 Frenchies in to visit. ?
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June 2023 by Robert Forgas
Wonderful service through a very difficult time for my wife and our family. Extremely professional, caring, and surprisingly affording care for a best 4 legged friend in the family. I couldn't recommend a service better than was provided to my family at VCA in the heart of lakeway
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June 2023 by Robert Forg
Wonderful service through a very difficult time for my wife and our family. Extremely professional, caring, and surprisingly affording care for a best 4 legged friend in the family. I couldn't recommend a service better than was provided to my family at VCA in the heart of lakeway
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May 2023 by Kenneth Spencer
We've been to a dozen different vets across multiple states and decades and our experience with VCA Terrell has been among the very best. Their customer service is 5-star. Example: our old irish doodle hates nail trims more than anything in the world. We've tried sedatives, professional groomers, etc. VCA Terrell has solved the riddle - they take it slow with him, during a long visit, versus rushing.
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February 2023 by Jan B.
Two of our 3 dogs have been to VCA Terrell but today was the first visit for Rika. We had our records sent over from our previous vet on the other 2 dogs & my husband took copies of Rika's vaccination history with him today. Those records clearly show Rika was up to date for both rabies & DA2P but Dr. Smith gave her both again today. I called the practice very upset, they credited us for Rika's 2 vaccinations but said they did not have a record of rabies for the previously seen dog but they DID for her DA2P, which is why they didn't give her that shot. I contacted our previous vet, they emailed me her vaccination history & her rabies is clearly listed so why wouldn't it have been on the copy sent directly to VCA Terrell? That makes no sense. The office administrator said she personally entered Rika's vaccination history & had no idea why Dr. Smith would have given her those 2 vaccinations. I am very concerned of potential negative side effects as the direct result of having vaccinations too close together. Seriously, how difficult is it to read a pet's vaccination history? We will try this practice again because we had a positive experience the first time but I would NOT recommend Dr. Smith.
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January 2023 by Pam W
My daughter came in from NYC to visit family for Christmas and her Golden got on infection his cheek area and needed to be seen. VCA was kind enough to see him right away and was able to give him the proper medicine and treatment to heal the issue quickly. The vet was very professional and knowledgeable. The staff were very kind and helpful in getting her dog in for an appointment.
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January 2023 by Linda B.
Because I switched vets after 15 years and requested prescription dog food from them they refused to sell it unless they performed a physical personally. Even after offering to show them the results from her physical days before at her new vets...they still refused. When I first started going to them they weren't money grabbers but now I'm afraid they are. I'm very disappointed in them.
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January 2023 by Captain
This VCA is a little different than the other locations around austin. It's my least favorite. And it's got a big price tag. We will probably use them for emergencies, but other locations for basics. Always have you used and loved vca's no matter what state we're in.
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January 2023 by Tammy Spooner
We've had such good care for our pup and cat over the years (over 10) that I cannot help but leave the best review. The entire staff is exemplary at their care and love for animals and their kindness to their owners. From the most basic check up to the hardest decision, they help, guide and don't oversell anything. They've stayed late, follow-up and if they don't hear from you, they check in.They understand the decisions of what you can/cannot do and do not let you feel alone in the process.Having taken care of our cat and now our dog through their lifetimes, my heart, while it hurts, takes comfort in knowing we got the most for our babies. Dr's Terrell, Fortin, Smith, Cannata all have taken care of us.Dr. Sanchez, although very new to us, treated us and Bo like family, making sure we were ready to help free him from the pain he's endured. He is a treasure and VCA Terrell has a very good doctor and person that I cannot praise enough.Bless you and thank you for seeing us through this so gently.
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July 2022 by Angie Fernandez
Very sweet staff, very clean place. They are always so nice to our dogs
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May 2022 by JR734
Helpful, patient, answer any questions you have and hear out everything you think is going on with your pet. (I love that bcuz I have been to too many places where you're rushed through these 1-minute explanations.) Prices are not exorbitant. Definitely recommend and am going back with my other dog.***Still using this facility and still loving it!!
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April 2022 by Elise G.
What a difference! No waiting in line; no confusion at the front desk. Smart, efficient, clean and wonderful vet!! Took my 9 yr old Westie, transferring from another nearby LAKEWAY Vet and was blown away with their service, sense of calm, and costs were very reasonable! They have a wellness plan that covers everything you'll need at under $100 a month. My checkout after getting blood work, new patient exam, allergy injections and joint medicine was $96! A far cry from what I was paying before. So glad we transferred to VCA Terrell!! Thank you Dr. Smith!
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April 2022 by Cheshie Bonham
They took such good care of my cat Sugar. They made sure that she was comfortable with a towel and some catnip before starting any examinations. I was very pleased with the care my lovely kitty received. Thank you, Dr. Fortin and her team! Sugar is healthy and ready to travel!
