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May 2018 by Kat A.
This is the worst branch I've ever been to, and the customer service is horrible. I've been a customer for 20+ years, and I came in with my father to deposit an inheritance check. It was made out to him, from a mutual fund company, and we had notarized legal paperwork showing that my father had used something called "generation skipping" to pass his part of my grandmother's estate to me. He had plenty of valid identification, as did I. It was a two-party check, but I learned that the manager had discretion on whether to accept it or not. He chose not to.
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April 2018 by Karen M.
I stuck with Wells Fargo through their troubles because of the convenience of location. But I am very disappointed to see them cut services. I tried to deposit coins/loose cash today and was told that Wells Fargo no longer has coin counting machines, so they could not help me. A bank that does not take money--you are kidding me! I asked why and was told that it was too expensive to maintain the equipment. I say it is just another example of making decisions without understanding the impact on customer satisfaction. Note: I went to PlainsCapital and they were happy to take my money.
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February 2018 by Catherine P.
Alicia most ignorant teller . Even after I write down exactly how much change I would like back she asked me about the two pennies I asked for when I let her know only $69.02 I need back she immediately had attitude three other employees just standing there while she's running her mouth and there staring at her and myself pretty sure the branch manager was standing right there in his suit and tie never said a word. Go to any other branch but this one!
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June 2016 by Jessica B.
If I could give ZERO stars, I would! This location can never get it together and they are completely unapologetic about it. Want to go through the drive through ATM on Friday afternoon? TOO BAD! The Brinks truck is ALWAYS parked there! Went through the drive thru today. Explained what I wanted to one person, got halfway through, got switched (randomly) to a different teller who told me I'd have to come in!! Not asking for anything outlandish! I will not go to this location again and the manger should be fired!
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September 2015 by Scott S.
This branch is charging people 4% to exchange coins into bills. Talk about greedy!!!
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February 2013 by Staci Kae A.
I checked in here. It's a bank. They take my money. I take it back. I give them some more. I take it back. Am I an Indian Giver? We may never know all of the answers.....