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September 2024 by Heather Chambers
The service cost here is outrageous!!!!! Do not take your vehicle to be serviced there. Also one of the things I needed fixed didn’t even get looked at.
Update to tool local auto shop fixed sensor and a/c. For a tenth of the cost at the dealer. Also dealer informed me that a specific part was malfunctioning and after local diagnostic it works working fine. Would have spent unnecessary money.
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August 2024 by William Bacon
Hoffpauir Cadillac provided spectacular service. The dealership communicated clearly with me and, most importantly, was honest. I worked with Maria Martinez (salesperson) and Beto Cuellar (finance manager); they were both excellent, honest, and easy to work with throughout the car-buying experience. If you want to purchase a Cadillac, I highly recommend Jim Hoffpauir Cadillac. If you are not interested in buying a Cadillac, Jim Hoffpauir also has a Ford and Chevrolet dealership.
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July 2024 by Eric Johnson
This is the best service department in Central Texas. I highly recommend for your automotive repairs. Roger V. is the best technician I have ever met, no problem is a challenge. Hoffpauir is the real Cadillac family in Texas.
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February 2024 by Stephony Craig Lacy
Good competitive price
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January 2024 by Don Howington
Great local dealership they sell staff are friendly and helpful and so is the service department when you need something done on your vehicle
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September 2023 by Jeremy McClintock
Beto the finance manager is rock-solid. We were given false hope at another dealership, and then we went to Hoffpauir, Beto made the dealhappen on 2024 Cadillac XT4.
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September 2023 by Robert Barnes
just drop a truck and picked up another truck
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July 2023 by Martha Ayala
Friendly and curious staff. Everything was wonderful!! Did not take long for the service that I needed. Great services!!
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June 2023 by John I.
Great experience! I called Jim Hoffpauir and said I needed a tow, they were really nice and put me in touch with Lee who handles the towing for them. Lee was super cool, came right out and got my car(which was in a bit of a tricky spot -- but he hooked it right up like a pro). Professional, friendly and the best rates in the city! What more could you ask for?! I know who I will always use for my towing needs, Lee at Jim Hoffpauir!
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May 2023 by Charles O'Bryan
Good service
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March 2023 by Mary Rubio
Very helpful!
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September 2022 by Henry Wyatt
Got my car taken care of quickly and for a fair price. Very friendly service advisor which makes a huge difference to me
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August 2022 by Joey Johnson
Communication really seemed lacking the last couple of times I used the service department. Price wise for a dealership service center I feel had been fair though.
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February 2022 by Bret C.
Avoid at all costs. I was sold an expensive used truck with low miles. I was told it had the remaining 50-thousand-mile factory warranty and also told I could extend it to the 100,000-mile warranty when the time came. I kept calling and asking about the warranty info and kept getting the run around. I bought the truck in 2019 and still only have 57,000 miles on it. I went to Killeen to trade in the truck, and they were excited to make a deal. Then after running my Vin I was told that NO dealership would touch the truck since it was made and registered in Canada. This makes all Chevy warranties void. By law dealerships are required to disclose the Canadian issue. I drove straight to speak with Lee who spent most of our conversation bragging about his 23-year-old girlfriend and how his wife wasn't happy. Then Lee passed me off to his sales manager who offered me no end of BS and told me the dealerships were trying to scam me. They wanted to buy my truck. He further told me I did not need a Chevy warranty as I had the "Lee Hoffpauer Guarantee." Sorry but Chevy doesn't cheat on their wife and lie to customers so I would rather go with the Chevy warranty. The sales manager then offered to have a third party buy my truck for 30 grand. He wanted to screw me twice. I told him I can't sell it or trade in in at any dealership and he said that he would give me a letter saying they would buy it for 30 grand. The truck is worth much more than 30 grand. Even the auctions are required to disclose Canadian manufacture by law. I would really prefer not to do this but I am suing them. They will lose as they clearly broke the law. Even the dealership across the street told me I had to sue them. I am not happy to have to do this and I am not someone who sues people normally, but I have no choice. I have a million visitors to my fakebook page yearly and will make sure I get the word out.
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February 2022 by Kyle Wells
Great family here! Come in and feel at home! Great Dealership….
