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November 2023 by Regina Matthews
Ms.Petra she worked diligently to make sure I got the car that I deserve. It was very professional and know exactly what she's doing. Thanks
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November 2023 by Briana Simmons
Mr. Steven and Mr. Donnie are the men of integrity. They are very reassuring and informative along the process. I cannot thank Mr. Donnie enough for bringing me to my new vehicle. The process is quick, easy uploads, with a little patience and your out the lot. I appreciate the legwork put forth from Mr. Donnie to make the sale but share some knowledge and be respectful of my time all together. My holidays are GREAT now. Thank you again! I’ll be sending referrals.
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November 2023 by Shay Thomas
Y’all give this place a try they don’t go by your credit. I just came to auto city yesterday and I met this wonderful salesman named mr Donnie when I say he tried his hardest alllllllll day to let me drive off that lot with a car and he did just that ! Very patient man and very understanding he will work with you but you have to work with him thank you sooo much auto city I won’t let y’all down and thanks soo much for this wonderful car !!!! And also thank youuuu soooo much mr donnie I will always remember the person that sold me my first carrrrr!!!!
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November 2023 by Frederick Burns Jr.
Our experience at Auto City was joyous and life changing because of Petra Ellis. She is very professional, knowledgeable and industrious. From the moment we met her the light of her beautiful spirit made us feel warm, wanted and valued as customers. Auto City is a great company. When you visit ask for Petra Ellis! She is the greatest car sales person in the world, because her desire is to help and serve her clients to the best of her ability! She is a God sent 10/10! Five Stars!
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September 2023 by Erika Jackson
Donnie nickerson is a great salesperson with excellent customer service skills .It was great working with him. I would recommend anyone to work with him.??????
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August 2023 by Artura Harper
My experience with Auto City Lancaster, TX location was TOP TIER!! From beginning to end, it was a pleasure and I would absolutely recommend them to anyone.My sales person was Ms. Pat Neal and let me tell you, she was the absolute best I have ever dealt with. Her consistent communication, attention to my needs and desires for the vehicle that I wanted was unmatched. She was thorough in her knowledge of the cars and all associated details as it relates to down payment and monthly payments. She was very helpful in me getting as many of the "must have" items that I wanted in my new vehicle. Ms. Pat was a very warm and inviting person and she was ready for absolutely everything before I even asked. I was currently under a loan that caused me to have very high payments that I could no longer afford and was in the process of a voluntary surrender. This was not a cause for denial. I was still approved and simply provided them with the paperwork showing that the proper steps had been taken on my end. She arranged me for to have the maximum amount of time for deferment on my initial payment due to the way that my pay schedule falls verses when I was making my down payment so that I didn't have to come out of so much so fast. I had an appointment at 2:30 and was immediately seen and taken care of upon arrival. I was complete with paperwork, down payment made, and headed home within less than an hour. NOW THAT IS WHAT I CALL CUSTOMER SERVICE!!Upon picking up my vehicle and driving it for a day or so, I noticed a few items that required immediate attention and when I reached out to Ms. Pat she quickly provided me the service departments information where I spoke with Terri who was very attentive to my concerns. We scheduled an appointment for it to be looked at and all repairs were complete with no charge on the same day. NOW THAT IS WHAT I CALL CUSTOMER SERVICE!!I highly recommend this location based on their professional approach to the car buying experience, their attention to customer concerns, affordability, quality of vehicles, and down right southern hospitality. Thank you all for such a great experience but a very special shout out to Ms. Pat Neal.
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August 2023 by Marva R.
Go see Ms. Pat! She is one of the sweetest individuals I have met. She is honest and up front. She is going to work for you. I told her my budget. I told her what I wanted in a car. Ms. Pat delivered. She delivered so well that my son will be coming back to see her. I know she has to work with the finance department and that she did. Her professionalism as well friendliness makes you want to come back! Make sure if you are looking for a used car go see Ms. Pat.
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July 2023 by Octavia Glover
Pat Neal was great very kind and I would definitely refer friends and family to go to Auto City to get a vehicle and see Pat.
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July 2023 by Andrew Miles
Starting to regret getting a vehicle from here. Oil pan had a stripped bolt, brakes needed to be changed, rotors horrible,now no a/c. This is all within 4 months of getting the journey. I was told schedule an appointment for a diagnostic so I can get an update on why the a/c not working, and if I schedule an appointment I would get a 2hr update. But the Lancaster location is closing and I dropped my car off at 9am. It wasn’t until 5pm I was told that they or overbooked and have not yet to look at my car yet. This is very disappointing as I have to find other arrangements to get to and from work. Update: they had car for a total 5 days and replacing a/c line. Overall honestly I’m satisfied. But feel this things could have been taken care of b4 I purchased the vehicle. But it is what it is. I believe the sales rep need better training instead of trying to get an already close deal. Service center was awesome and doing a good job. But please get them some help!!! 3/5 because of all the things I’ve had to do to this car in 4 months. Other than that everything is ok
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July 2023 by Victoria Hopkins
I recently bought a car at auto city Lancaster and I worked with Pat Neal and my car buying experience was A1 I highly recommend buying from auto city Lancaster and working with Mrs Pat she is very patient and easy to work with. Her customer service made my car buying experience so much easier she was able to meet all my needs for a car. Please go see Mrs Pat at Auto City Lancaster you won’t be disappointed. Great customer service and cars
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May 2023 by Rika Chell
It’s always a great experience and this is my 3 rd vehicle that I’ve purchased and thanks to the best salesman Donnie N
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May 2023 by Ginger Gutierrez
Danny was amazing he did a great job. I will say everything went well. He went out of his way to find the truck my husband wanted. The down payment was not bad. So fair I have nothing but good to say about Auto City.I will say this that they should check to make sure that if the are going to sale a truck to make sure the key to the lug nut is with the truck and that the truck has a jack . But they are going to get what is needed for the truck so all is good. But all in all we are very happy with the service . I had to wait 5 hours for four lug nuts.
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May 2023 by Eboni
Mr Donnie Nickerson was awesome. He has the patience of Job ? (I can be very indecisive when shopping) he worked with me to find something that I liked. If you want a hassle free but very helpful car buying experience go see Mr Nickerson!
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April 2023 by Anesha Rowser
I wrecked my car two weeks ago, Donald and Steven both helped me get into a new car as quick as possible. They really work with you and are very understanding of your situation and are definitely willing to help any way they possibly can. They continually followed up with me to ensure that I received the assistance I needed. I was so stressed out the past few days but they were truly a blessing to me and I am so grateful. Thanks again guys for all of your hard work ❤️
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March 2023 by Shimere Riley
I worked with Pat Neal and had the best experience ever!!! She was warm and friendly, and really cared about my needs. She knew I was in need of a car and even offered to pick me up from my home. She worked with me and was able to help me get into my new car with in two hours. She really went to bat for me and I will always be a customer, for that reason alone! Thanks for everything Ms Pat!!!
