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April 2024 by Ca M.
We spoke to a very nice older gentleman on the phone 4/4 about a car battery. I go on my lunch 4/5 to get it. I'm told by a female that he's not there today. I tried telling her what we were told about a battery and all she had to say (with an attitude) was "I don't know, he's not here today". I guess she didn't want to work because if she did, she should have said let's find you something. I have never been able to get assistance at this AutoZone and will NEVER give any location money. I will go to a competitor.
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February 2024 by A Rice
This is not just any AutoZone!!! Top is the man!! This man deserves a raise ! He doesn’t smile a lot which is fine by me but he is gem that needs to be treated and treasured! I bought wipers and he INSISTED on helping me!! He put his side on before I could Mine out of the package. I came back about 45 mins later with a check engine light and he diagnosed it and even helped e with getting spark plugs. This guy is the only reason I come to only this AutoZone! I call ahead of time just in case he is there. He helps me every time!
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December 2023 by Bryan Ewing
I guess there is not enough people working here.
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December 2023 by Donald Grant
Good service
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December 2023 by Lynda Cox-Gutierrez
Needed a part for my vehicles wheels, "Top" was my salesperson and was so helpful, ordered part to come to store, explained everything to me in clear terms, very patient and never distracted, even with my pretty minor issue, (all while every customer coming in the door kindly greeted him, by name!!) and then installed parts, at no extra charge, outside in the cold night air!I will be back! And will share this experience with all of my female friends and family! I Never felt like I was asking silly "girl questions!"Thank you!
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November 2023 by Gloria Cunningham
Very friendly people that work there,they are willing to help any kind of way, thank for good customer service
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October 2023 by Siobhan Burns
I went to the store on Ledbetter and Bonnie view to purchase a light bulb and asked to be assisted with installation but they were being mean to me so I left and went to the one on south Lancaster and saner and the gentleman named Timothy was so nice and professional to me and installed my bulb with ease. I’m so thankful for him and I shall be returning to that location from now on.
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October 2023 by Pamela Matthews
I went in to get a replacement headlight. I asked the man if he could show me how to take the bulb out...he basically told me it was easy and time...time he didn't have. Rude as hell. I won't be going back to Autozone!
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September 2023 by Robert B.
Ordered a part for my A/C as mine had cut out and paid for overnight shipping as we're in the middle of a heatwave. The part shipped from this location and could not be delivered because they forgot to put my apartment number on the label despite it showing in my confirmation email. If these folks lack the basic competence to write an address on a label then they definitely can't be trusted for anything else you'd trust an auto parts supplier for. Utter buffoons.
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August 2023 by CHRIS madison
The clerk Timeka is an Allstars.I had been bringing in my battery to get it charged.She noticed that I stil had warranty left on it. She suggested that I get a new battery vs charging the old one.This saved me time and money.I am so grateful to her, She is the utmost professional, truly knowledgeable and a class act!!Thank you so much!!!!
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August 2023 by Tamiya
Quick windshield cover pick up.nice and friendly staff.
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July 2023 by Chris M.
Great service, I went there to have my Battery charged (again), and the cashier Timeka stated to me, that I still could have it replaced as I still had warranty left......Only a month left on it. She replaced to old battery, gave me a new one, and now I am as happy as can be. This lady was the epitome of professionalism and provided me with Great Customer service. If you need something, go to this one in Lancaster. Thank you so much!!!
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July 2023 by Lejon LJ Jefferson
Joel represents AutoZone well. Multitasking Master. Straight Forward. Offers real information. Took care of a return that was somewhat problematic. Nailed it. He needs so help. Was doing everything by himself
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July 2023 by Beverly Hastings
I desperately needed a battery this morning and drove to this location after a competitor store didn’t have the battery in stock that they said they did when I called them. I was greeted with kindness and when I was called to the register as the next customer by Ms. Tanisha she really listened to what I needed and went over the different options and even made certain recommendations. Ms. Tanisha even went further than that, she offered to take off my old battery and put on the new one and she did an amazing job without any hesitation. Even as I was standing in line, I saw other customers come in and call the clerk by name and was greeted with a friendly attitude. This is my go store for my auto needs. Thank you Ms. Tanisha for saving the day for me.B. Hastings
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July 2023 by Alex Betsill
Had to go to AutoZone because O'Reilly's power was out. Waited in line for 30 minutes and they gave me the wrong part. Spent an hour trying to figure out why it wasn't working. Went to O'Reilly's and got the right part. Took ten minutes to install... Every time with AutoZone, not just this location.
