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March 2024 by N A
ATM down. Only 2 available reps with working computers. Don't know what else negative else to say besides making the people that pay for their paychecks just waste their time waiting on to get help.
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June 2023 by Ismael Hernandez
Leslie she always helme to the transaction the need ,always very nice person, in put atencion in wath I need
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June 2023 by Briana Perez
Liz was very attentive and her manager Luis I think was very helpful with all my questions
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June 2023 by Dorothy 7th. Banks
This is the best experience I've had from any other First Convenience
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June 2022 by Georgia Herron
Went to deposit money into our account. My husband pulls out a large sum of cash and the teller lashawnda started begging and asking my husband money and if he would share with her after she was told no she then goes to her co workers to share what a poor customer experience she caused. In response to her poor ghetto behavior I received a phone callFrom Tasha Johnson District Managerbasically saying this is exceptable behavior from their employees but she will coach her on the incident. We will be switching financial institutions and encouraging all we know to never come especially to this locationVery very trashyEmployees
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June 2022 by Chelsea Shaw
My card was shut down because of fraud charge that I never received an alert for. When I went to get a temporary card, the girl that gave me the card never activated it so when I tried to call and do it myself, it would not allow me to. Too many issues over time so I will sadly be switching banks soon.
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July 2021 by Belita Byrd
Excellent customer service each and every time I go there. As an older customer the staff is very kind, patience and respectful towards me. Sometimes I would be so frustrated with the technology of using my phone/computer and the banking system that I would go in and the staff would assist me with understanding and working through the problems even after they had closed. Now that's customer service. Thank you for your service.
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March 2020 by Peter Kost
Got a broken 20 at Walmart went to bank to get a new one. They said we don't do that. You are a bank right? I would never bank here if they don't even know their function in society
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June 2019 by Faye Stevenson
I love that it's open on Sunday and the people are very helpful
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January 2019 by Lakeita Lewis
Dont go here. They lie and will take your money and have poor customer service. They need loyal people working for them.
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December 2017 by Kiawatha French
Great bank for second chance accounts.
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July 2017 by Callisha Parks
I love they friendly customer service how they immediately help the customers get u in and out satisfied everytime
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July 2017 by Jermaine Thomas
The worst customer service period!!! I would NEVER suggest that ANYONE uses this particular branch.
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May 2017 by Gwendolyn Williams
Well I went to the store to make a purchase long story short my card declinedebt. I was not understanding why when I knew I had the funds available. I then went to the atm couldn't get cash. I was really getting upset I called had the best customer service she explained why my card didn't work and stay on the phone and fixed my problem quick and fast thank you for great customer service.
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May 2017 by Beth Hamilton
Went to cash check Promised money would be available within 5 minutes. Went out to eat at a local restaurant and of course declined. Called customer service they said no pending deposits. After we had been embarrassed and almost an hour later they deposited only 50$ of the 500$ check to cover our meal. Horrible
