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September 2023 by Teran Fisher
I’ve been, at this bank for 8-10 Years. When it was GO Federal Credit Union. When they was very helpful, very friendly and understanding. Now it’s American credit union. So much has changed. Very unprofessional . Never received a callback due to my Loan. This bank affected my credit. Very greedy. You cannot get nowhere like that. Still til this day I have not received a phone call and I will be closing my account when everything is settled the worst Bank ever.
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July 2023 by Dominique Brackens
Ruby was very patient and kind, I had several transactions to get from my one trip at this credit union! Ruby kept a smile and completed every transaction for me ! Thank you Ruby and America please give her a raise ?
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June 2023 by Janice Harris
Ruby is awesome associate it's a pleasure have her help pl me. I've been a member for over 30 years and will continue to be one with associates like Ruby!
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May 2023 by Helen Rose
It is always a great experience to work with the wonderful people at the Lancaster Branch. They are helpful and well qualified. They give me joy whenever I’m here.
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May 2023 by D Free
Ms. Williams and her team at the Lancaster branch were a pleasure to work with! They made opening an account and securing a loan a very pleasant experience. I highly recommend this team for all your banking needs.
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May 2023 by Carla Carter
I’ve been with America’s Credit Union Lancaster location for many years. Always great customer service. I recommend Latisha Reyes, because she is an awesome loan producer. She is diligent, thorough and really does what it takes to get the job done.
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May 2023 by Iris Lewis
America’s Credit Union in Lancaster, TX is the Best Bank ever. The staff here is excellent, professional and friendly. The manager - Crystal Williams is one of the best managers I know. She is patient, caring, kind, knowledgeable and professional with ALL of the customers. I recommend her for the highest raise the company can give her because she is just one of a kind. This credit union gives Chick fil a customer service over here… Thank you ACU; I am your family for life! ⭐️⭐️⭐️⭐️⭐️ Y’all come on over here an opening up a checking and savings account and tell them I sent you…
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May 2023 by Katie Ward
Five stars to the Lancaster team. I truly appreciate Crystal. She saved me from going to another bank. She is always available for help. I truly appreciate her and the crew.
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May 2023 by Robby Mier
I have been coming to this branch for 20 + plus years. Everyone is very friendly and willing to help. I love my Credit Union and I love this branch! I will always remain loyal to them.
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May 2023 by Clarence Reeves
Nancy is best person ever. She is very professional and always take care of me. Lancaster branch is the best. They always give me great customer service.
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April 2023 by Alexa Villafana
I have applied for 2 car loans 2 separate times and a personal loan to consolidate my credit card debt. Each time Jessie Marbar has gone above and beyond to help me. It was the most personalized experience I have ever had dealing with any financial institution. I have now transferred all my banking to ACU knowing I will be taken care of no matter what.
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April 2023 by Adam Williford
I have been working with Jessie Marbar for many years and due to her customer service I will always use her. Jessie has always been the sweetest, kindest and most helpful loan officer. I feel like we have built the best friendship over the phone through the years and she has always taken care of me. Jessie always looks out for my best interest and I can tell it’s not just the employee she is but the person she is. Jessie is the reason I continue to use Americas Credit Union. Jessie is an employee that every business wish’s they had.
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November 2022 by Amy Escamilla
I’m not to happy with this credit union and their new system of how they conduct there busy policies after there merge with a Federal Bank there busy has ever been very off key in all the ways possible. If I had to do it over again I would not pick this bank to do my busy at all .
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January 2022 by Don G
This credit union the worst. These people are beyond clueless.
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October 2021 by La Shun Virden
This has nothing at all to do with the Credit Union Representative inside the building on Rolling Hills and Pleasant Run..I had a huge problem with Card Services.I had a charge on my account that I was trying to dispute. I spoke to a Representative name Kathy. Instead of listening to my problem she became rude toward me. Yelling and screaming...I politely said please calm down she kept yelling. I said ok I will call back later.. I did just that at 6:05pm today. I asked to speak to a Manager that said she will help me but never got on the phone. She let it go straight to voicemail..
