-
November 2023 by Goldie the Gamer
I called to make sure they had the right tire size. When I arrived they ignored me for 30 minutes. Put a tire on my car that had a nail in it (45 minute wait) and it was the wrong size ?. When I told them to give me back my original tire they gave me a hard time because the man said, “mami you want better then go buy new tires, this is used” I was offended by him calling me “Mami” but more so with the audacity to sell me a trash tire when I have children that I transport on the highway. I ended up getting a full refund and he got to keep all his teeth.This place might be a cover for the cartel or some type of money laundering scandal because customer service is not their thing, they sell unsafe tires, seem genuinely perplexed when you call them out on it, and they are extremely bold with the disrespect.They do offer a 15 day warranty on ALL the trash they sell. They also sell tires and balancing separately so a $35 tire is really $45, just one of the many ways they try to “GET YOU”. I hope they make more money out the back of the business because there is no way these people are gonna make it much longer based on how they treat people. Karma is coming for y’all.
-
November 2023 by Lauren Ramirez
Gotta love tire shops like this in and out in 5 mins had a used trailer tire we needed they got it on the rim and we were on our way and open on Sunday!
-
October 2023 by Land Crow
This place is always super busy with slow service, expect an hour minimum. Get ready for someone to try and cut in front of you or argue about who got there first, the people working there won’t know and are too busy to keep track. Apparently management never came up with an actual system for keeping track of who showed up first and after about an hour of waiting there’s a good chance even you won’t be 100% sure.
-
October 2023 by Dshayla Simon
They were rude acted like they didn’t want to serve me! I waited for a few minutes but no one even came over so I get out and I’m asking them if they have a tore my size and they were acting as if they didn’t hear me or even know what they had in stock.
-
October 2023 by RICHARD Brown
Trash customer service unless u mexicsn.I pull up tire flst at 730 they see me sitting go get the mecican people who pulled in behind me and then toke me they closed ,If yal only want to service mecican people put on your bilboard .
-
August 2023 by wynton mcclain
You'll be waiting a LONG!!!! time, but they will take care of you. And extremely competitive prices.
-
July 2023 by David R.
This used to be a place where you could get all of your tire needs served. Nowadays the workers do not care anymore. A few days ago I drove over a sharp bolt and pulled in 30 minutes before advertised closing to see them closing the shop for the day with a lot of angry customers. The shop says they closed at 8PM On Tuesdays yet they closed this Tuesday at 7:30. I was already half way deflated and had to change my tire down the road from the shop.The people here used to be all about helping customers no matter what. If I needed a patch at 7:55 they'd still do it. Nowadays they don't even want to rotate your tires and rebalance them, the tire balancer is "broken". These new employees are very lazy and want to go home at 8. If the shop closes at 8, you close at 8, even if you don't go home until 9, thats your job. I've had a job like this and above all you respect the customer because they pay your bills.If you are looking for a local tire shop other than this terrible one, Don Vale is on the other side of the highway. Or if you don't mind driving far, Hamms Tires off of Carroll Ave and I-30 in East Dallas is open 24 hours and have way better service and prices and have new tires in stock always, no need to order them. This place has really fallen off and will make sure to let people know to not go here anymore.
-
July 2023 by Angel Portillo
Good prices I mean I think everywhere doing $10 for a patch , haven’t asked to see about getting used or new tires . However my rate is low because of the slow service , the first time I got patched here took at least an hour , this next time which is the reason for my review is due to another slow service.But the place has been in business for awhile ever since I was younger always passed by it so I’m sure they do good work but just in my experience they need quicker service .
-
June 2023 by john jackson
Visited on 2 occasions at 736pm on Monday and a Saturday at 520pm and was denied service. They said we closed, lost my black business
-
May 2023 by Fred Gardner
I came to buy a used tire. The quote was $55, but why did they try to put on a tire that had a nail in it. I don’t care if I’m getting new or used what ever I’m buying must be in better condition than what I currently have. Then wanna get mad when told to take it back!
-
May 2023 by Beezy G
Never have enough people to help the customers. You will be waiting forever because they prioritize 18 wheelers tires.
-
April 2023 by Johnathon Frazier
I’ve been supporting this business for 3+ yrs .. service technicians are always pleasant and accommodating , proactive in making recommendations for any maintenance repairs/ issues they may find. Two thumbs up from me !
-
April 2023 by Makayla Jobe
Customer service here is horrible.. they skip over you and when you ask if they are just going to keep skipping you they catch an attitude and tell you that you can go somewhere else even though you’ve waited over an hour… Then try to tell you that you were last in line when we’re 2nd they just kept going to other people and they wouldn’t service you because you asked… I will never come here againAlso they didn’t replace the cap on my tire
-
March 2023 by Mr. Our Purpose Is Your Blessing
Had the pleasure of visiting Lancaster Tire Shop and had a pleasant experience. There were a lot of cars needing a tire replacement and the staff was moving quickly and able to get the clients taken care of quickly. A co-worker needed a tire and it cost $35 for a used tire which was not bad since the tires was very good. Mr. Daniel and Mr. Pedro were outstanding with the service they provided. I would definitely recommend the Lancaster Tire Shop if you need a tire replaced."Our Purpose Is Your Blessing"
-
March 2023 by Ms. Fay
These men are friendly and efficient. I went with my daughter to get a low tire aired up but we went her and he removed the tire and checked it for leeks and he plugged it up and charge $10. I also give them 5 stairs because they were open at 9pm and they were suppose to close and some people were still pulling up and they got help also. I also learned that there are 24hrs tire shops, never knew that.
