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April 2024 by Valerie Thomas
This is Federal Judge Valerie Thomas. Mr Tony is the Manager over this Maaco and the Owner is Awesome; He trains his employees well! Their phenomenal team of professional employees did a wonderful job on my vehicle! I would definitely recommend this Maaco Shop to everyone! They treat you like you are a close family member! I will definitely be taking my SUV's and Cars there to be service! I absolutely love these guys! You will not find a better Maaco to service your vehicles! The Owner of this Maaco is Dynamic and a man of Integrity! Thank you, Maaco! I appreciate all of you! Keep up the excellent work! ?????
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March 2024 by Fredericka Hampton
Customer service was great. Completion of work in a timely manner. ?
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March 2024 by Priscilla Garcia
My car really needed a paint job. I went around getting quotes and I happened to stop by here. The guys were real knowledgeable and I liked the quote. They took about 7 days, which was reasonable. When I saw my car afterwards I was so happy! It was definitely worth it and I would recommend maaco 100%. They know what they are doing!
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January 2024 by R Hall
Edited to add one more star and to say that the store manager reached out to me to make this situation right. I appreciate the effort to correct this problem and my father has indicated that all efforts to right this wrong have been unsuccessful. Thank you for making this right.In regard to store number M1986 (1440 N I35 East, Lancaster, TX 75134) My father went in for service and dropped his truck off on 11/01 to have his truck repaired after a small accident. He was provided an estimate by the assistant manager T.J. Jones. He accepted the estimate for the repair and was told to pick up the truck on 11/03. Upon going to retrieve the truck, it was noted that the repairs had been done except the replacement of the light that was damaged. When my father asked why the light was not replaced, T. J. Jones informed my father that he had inadvertently left the light off of the original estimate and to replace it, he would need to pay an additional $72.07. When my father asked why the light was not included in the estimate as it was part of the damage, he was met with an aggressive tone and again was told that it was "My bad" BUT if he wanted it repaired, he needed to pay more money. My father was extorted the additional $72.07 and told to pick up his vehicle 6 days later. When going to retrieve the vehicle he asked to speak with the store manager (Tony) and was told that he was not available and that he needed to call the corporate office. I myself also called the number listed and was told that Tony was not available and to call back later tomorrow. Not only was the assistant manager rude and disrespectful, but he also took advantage of an elderly individual. The truck was returned unclean (not the way it was brought in) as the floor mats looked like there were dirty boots all over and no protective covering was used. I do NOT recommend this MAACO and will be calling the corporate office to voice my concerns as well. SHAME on this store and I will be sure to notify others of this predatory practice they are using.Service: Painting
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November 2023 by Severo Perez Jr
Took my 1999 Nissan Frontier XE to Maaco in Lancaster to have it painted, while there I mention to TJ that after they finished painting it that I was going to find a place to put on a bed liner, he said we can do it here, so after talking about estimates we agreed on the price. They did an awesome job on the painting and the spray on bed liner.Highly recommended, thanks Maaco for a great job!!!Service: Painting
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October 2023 by D “Y0uncle” Mac
Thankful the repair was done and even completed faster than what I was originally told but was not satisfied with the quality of the overall work. After seeing the final product, the job seemed rushed given all the areas I wanted repainted were not all addressed. Thankful for the quick turnaround on the job but not pleased with the final product
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October 2023 by Nicole Miles
Unless you know about cars and the insurance process DONT COME HERE! They will literally tell you ANYTHING even though they are supposed to be "PROFESSIONALS" -them being "PROFESSIONALS" I trusted their word when they told me my car was totalled and that i needed a new vehicle. They said my insurance would take care of the remaining balance and id no longer have a car note., so I followed their instructions and got a new vehicle just for them to change their mind and tell me my "totalled" vehicle is now repairable and no longer totalled SMH Now I am stuck with TWO cars and TWO car notes .
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October 2023 by Angella Martin
After my son's Kia Forte was broken into, I called Maaco. The attendant, TJ, was helpful with my insurance claim. I would recommend them for all car repairs and painting.Service: Steering & suspension repair
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August 2023 by Kenya Gaskin
A few months ago, I ran over a 18 wheeler tire that damaged my front bumper, the sensor, and the windshield. Andrew and his crew gave me a reasonable quote, and he took the time to answer every question I had about the process. He's had me leaving feeling knowledgeable ?. When I returned another few months later, I was greeted with a smile by Tony. Who inspected the car for any new damage.Needless to say, it took less than a week, and Andrew went beyond and further still to assist me. All I can say is they did an AMAZING job!!! "She," the suv looks just like it did when I drove it off the dealer lot. Andrew's expertise, along with attention to detail between his crew and himself, will definitely not disappoint you!! Ladies, you will feel safe and secure in NOT being taken advantage of. Do overlook the appearance of the lobby, and focus on the great customer service and knowing your vehicle will be in great hands! I have and will continue to recommend Maaco in Lancaster to family, friends, and patients.
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August 2023 by Ahmed Butt
I am a used car dealer and this store always goes above and beyond to satisfy their customers. I bring all my cars here for paint and body work because of how well they treat me and how good of a job they do. I really appreciate Tony and his staff for what they do. Highly recommend this location and will continue doing business with them!
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June 2023 by Kenneth “Ken” Walker
I needed some work done on my Mercedes and I spoke to Andrew. He saw the damaged area we made an appointment and he did just what he and took care of my car. It was a great job that they did. It looks great
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June 2023 by Corey Cherry
It was a wonderful experience..Very friendly & concerned on how the customer feels about his work...I will be back with more buissiness..thx guys..Everyone loves it..Service: Painting
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April 2023 by Victor Stafford
Paul is the go to guy for paint jobs. Excellent and friendly staff. Awesome customer service. Paint job is absolutely beautiful. An old truck looks absolutely brand new.Services: Body & Trim
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April 2023 by Greggory Johnson
I got my truck painted at the Maaco in Lancaster tx and the service was super fantastic.I’ll take every vehicle I have to them from now on!!!!!Service: Painting
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April 2023 by Veronica Newman
I had some work done on my car and all the parts were replaced and paint matched perfectly. With my car being a very new car was concerned about the color match but they did it. They worked very quickly to get my car completed and back to me on time.. The team was GREAT!! Will recommend to anyone that needs body work done!!Services: Painting
