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April 2024 by Roni Clark
Waited an hour and a half for my order. When it was delivered it was cold and missing bacon cheddar breadsticks. Called them someone answered after 5 mins then put me on hold for another 10. Hung up and called back waited on hold for another 10 mins when they answered I told them and they hung up on me! Very dissatisfied!! $80 order including tip witch on the receipt says didn't go to the driver! Lots of money waisted!!
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April 2024 by Courtney hamilton
They know the location is horrible 2.9 star but I guess we are the fools we keep coming back. Took 2 hours to receive our food. We asked for delivery. Called to receive ETA after 30 minutes of being on hold we just drove up to the location. Poor, terrible, horrible location. Please refund us our tip and delivery fee.
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April 2024 by Eddie Talamantes
Always bad service I do not recommend
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March 2024 by Pamela Walker
Waited forever for pizza. It showed pizza was ready when I walked in. Waited another over 10 minutes. When I got home pizza was burned.
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March 2024 by Natalie Renee
This is the worst pizza hut location I’ve ever been to. A couple nights ago, I orderedThe big dinner box with boneless wings. No disrespect intended at all, but the delivery driver could not speak English and it took them more than an hour over the delivery time to get us our order which was cold, only for them to still forget our wings that we ordered. We called this location to inform them of what happened, I spoke with a young man who said he would credit my account $30. I wish I would have gotten his name.I called and tried to redeem that credit today only to be told that the credit was not applied. Shameful. Unprofessional and incompetent. Based on the previous reviews, I see I’m not the only one fed up with this place. This location needs better management and customer service skills. I will be contacting corporate.
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February 2024 by Jo Jordan-Johnson
Took 3 hrs order was cold and incorrect. Restaurant kept hanging up when I
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February 2024 by Carla Branch
Pizza is good and customer service. I really like the convenience of the drive thru.
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February 2024 by Brianna S
they put no effort into cutting this pizza and they do this all the
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February 2024 by Richard Moo
Number one. I was never asked for my name when I made my order. Anyone could have simply come in and stated counter-order and would have walked out with my food had I not sat there and waited on it.Number two. Counter help, red beanie hat with gray hood, too much time sitting in a chair playing on her phone. You got time to sit down in the chair and play on your phone, you got time to clean find something to do to earn your paycheck.Number 3, money was pulled from the drawer by the same exact worker and disappeared into her pocket this is after she took the liberty of hiding in a corner, wiping her nose with her finger and never washing her hands. She simply sits back down and plays with her phone again.Just that alone, you just lost yourself a customer.
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January 2024 by M M
Food is always fresh when I order here. Customer service is alright.
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December 2023 by Simple Tax & Loans
Never again. Workers on their phones while they stare at you waiting. Then my order is wrong. It's been 2 years since I last ordered here. Thought it would be better but nope. It's worse than ever before.
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November 2023 by jalen woods
Definitely the worse service I've ever had out of any pizza hut location. I literally ordered my food 30 minutes in advance, the app said my order was ready so I went to go pick it up in what do you know, they haven't even got started yet, saying it will be another 30 to 40 minutes to make the order. No thank you! This isn't the first time I've had this happen here either. Get some peeps in there that care about customer service!!!
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November 2023 by Stace Scott
Ordered online for 2 orders of 48 piece wings. Only half the order came and I couldn't get in contact with anyone in the store. I called for over an hour I even called the Pizza Hut call center and they couldn't get in contact with the store. I made a corporate complaint and I will see what the next moves are.
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November 2023 by Edinbyrd Enterprises
Food flavor is not the same. They don't season pizza like they use to.
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October 2023 by Nicole V.
I'm currently in San Diego, CA, and have just been notified that I have a Pizza Hut order ready for me...in Lancaster TX. This location. Obviously someone hacked into my account and used my points to buy themselves pizza. I contact this store immediately and explain the situation, only to be put on hold for 5 minutes. I call back, and explained that my account was hacked and need this order to be canceled, once again put on hold for 5 minutes. I wait a bit and call back again, and again, trying to explain that this isn't me that ordered the pizza, only to be put on hold again and again. The last time I called, I asked how busy they were, and immediately they hung up on me. I didn't even have a chance to say anything because I kept being put on hold or hung up on. I have since called their corporate office and am going to figure out what exactly happened here tonight. Never have I left a bad review (check my history) let alone a bad review in a place I've never been to. This order was fraudulently placed, and no one listened to me, helped me, did anything but leave me on hold and hang up on me. The order is for Kam and they have a grey Nissan Sentra. They ordered a medium pepperoni, a medium thin crust pepperoni, and Cinnabons. Considering this is a franchise, this location is responsible for this fraudulent order.
