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March 2023 by Fredrick D.
As a Journeyman Plumber in the State of Texas. I came into Home Depot looking for help in putting together an ice maker water line connecting to the existing cold water side. Your associate Mr. James went above and beyond the call of duty. He not only located the parts and explained in such detail very quickly on how this could be put together. This communication and action made my experience at Home Depot the most pleasant in my seven years as a plumber. Thank you Mr. James I hope somehow this gets to you. More power more doing Home Depot
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November 2022 by donna garza
Was in Home Depot waiting at the paint station for over an hour first one in line last one took care of bad bad service
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June 2022 by Ronnie R.
If I could give this store a NEGATIVE ZERO I would!!! The customer service is HORRIBLE! I cant even explain it no better! Horrible! Horrible! Horrible Service! Been on the phone w/them for HOURS! & still no delivery today as scheduled!!! Requested a Supervisor TWICE & STILL on hold for one now as we speak! I just went ahead & cancelled the entire order! Do NOT order from Home Depot! I repeat, Do Not! Just go elsewhere! Anywhere else is better than what we had to deal with!
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February 2022 by Daniel Noble
In store for 30 min could not find a single employee to help me so i left. Not even any emoyees at the registers. All self checkout. Almost as if the emoyees open the store and then raced to the back before any customers saw them. I was in the garden, main store and lumber area. Not a single employee to be spotted.
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January 2022 by Carol B.
I was trying to find certain electrical items & actually called the store requesting help on specific aisle. I called 4 times & no one showed up to aisle to assist. I finally went to the return desk for number 5 request for help. The one saving grace that gave one star to rank was a young lady who took time to look item on computer to get the location. She actually walked with me & found the item. I really appreciated this extra action which should have occurred after my second phone call & shorten my time of searching from an hour to 30 minutes or less. Customer service is major. Management is reflective of the quality.
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October 2021 by Brett Atteberry
Made an order at the pro desk at 4 pm Friday to be picked up Saturday morning. At 11 am Saturday items out of 20 were pulled. There excuse was they didn't pull them last night and they ran out of product this morning. I've lost 1/2 a day of work at the jobsite.
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September 2021 by Mary Thompson
There were 4 rep behind the desk, and no one acknowledged me. I had to get their attention. Its hot, the masks are uncomfortable and for me I wanted to get in and it. No apologies or anything. Not good customer service.
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September 2021 by santos donaciano
Extremely rude cashier lady, "watchu want" was her way of responding to us, everyone there needs to be fired. Terrible customer service, waited about 45 minutes for no one to show up and help us.
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September 2021 by Change Ready
Customer service was great!
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August 2021 by 214 DTX
Horrible service I've ever experienced in my life, kept being misguided and just couldn't give 100% customer service just god awful
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June 2021 by Britt Washington
Everytime I come to this Home Depot can't ever find anyone to ever assist, lines are long ,never have anything . __ l start going back to the Waxahachie one.
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June 2021 by Rodney Brown
Terrible, lady at the checkout expected me to know what size and price of an item, it didnt have any ticket on item, told her I dont work here, how am I suppose to know what it is!!
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June 2021 by Lisa Gibson
they can't cut wood straight to save their lives. I'm so pissed. I had an order to do and but I can't use one piece of the wood that they cut.
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June 2021 by Clarence Wilson
Very helpful and efficient getting in and out
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May 2021 by STEVEN WORKS
The Home Depot on Wheatland Road in Dallas Texas is always out of stuff I recommend going to the Home Depot in Lancaster Texas I swear there you'll be in and out
