-
January 2024 by E C
There was a mix up with the mail going to the wrong address. Have called 5 times and let the phone ring 20 times each call, before hanging up.(100 rings) nobody will answer there. Eventually drove over there and still no real help. Was given a change of address form and that's part of the problem. Supervisor didn'tb come out to even talk with me. Just useless!
-
October 2023 by Sherry Reed
Whenever I go to the Lancaster post office, Felicia is always very helpful. She makes my experience much easier. She’s always smiling and very pleasant and nice to deal with Lancaster Post office needs more people like her. I’ve dealt with other workers there they were very rude. She’s the only person there that is pleasant, thank you Felicia for the great customer service
-
August 2023 by Nancy Silva
Don't trust them with your important packages! the insurance does not comply, I lost 250 dollars because they left my package at an address that does "not exist" and they did not want to respond.
-
May 2023 by Mona G
I am always greeted and provided with great service. I am a stamp buff and they always advise me when new and interesting stamps are in stock. I appreciate the information shared regarding the most economical way to ship or mail parcels and letters. My carrier is the best. He's always cordial and he'll take mail directly from you if he's already left the community mailbox. I've had minor issues over the past 13 years but every issue was resolved and I spoke directly with a supervisor who acknowledged and validated my concerns.
-
May 2023 by Heather Airaudi
I've always had a great experience with the people when I come in to retrieve mail. The issue is with the delivery driver who never actually delivers my mail. Every time I get a package there is some kind of issue: damaged parcel, "customer requested post office hold", "Vacant" - which are all incorrect. It's always something and it's not like I don't work during the times the post office is open. Getting anything from here means I have to take time off work. I'm about to move and I'm so glad I won't have to deal with this issue anymore.
-
March 2023 by never knows Best
Apparently Workers don't like to help people. Always gotta have an attitude lol
-
February 2023 by Nurse Star
I know this review won't even matter, but it's the only thing I can do right now
-
January 2023 by Melinda Hernandez
4 weeks ago, I was told they would rekey the mailbox and call me for the key. Nothing yet. Somehow, magically no one seems to know anything about this now. I keep calling multiple times a day with no answer. I've also gone up there and get told someone will call. Terrible service.
-
December 2022 by D Wilson
Closed for lunch sign with no return time at 2pm, at 3:15 remained closed for lunch sign.
-
July 2022 by Sharon O
Very rude! Doesn't deliver mail half the time.
-
May 2022 by Gabsi E
The Neighbors on Donlee Rd have constantly anybody elses mail in their mailboxes except their own. Every day a different Mail man.
-
March 2022 by Christy Luv
Rude, incorrect mail, unhelpful and uninformative. When we moved in they made us fill out a piece of paper saying who would be living there, then completely ignored it. They told us they wouldn't deliver to us if we didn't use the mailbox that was there, that doesn't have a cover. Also, they stole the cover because I kept putting it on to stop the rain and I guess they were too lazy to put it back on. They said it was against the homeowner's association to put up a new mailbox, but I'm not a part of a homeowner's association and I told them that. Then again, government agency. Why bother doing a decent job if you're not at risk of losing it.
-
February 2022 by Ida Cooper
Lancaster posted office will not put mail in my box I haven't got mail in 2 week I need my bills please my name ida Cooper Riverbend apartment
-
February 2022 by Macy Only
Bad service there credit card machine is down and they only taking cash …. I don’t carry carry in the city of Lancaster since I’ve been robbed before … will be going to red oak location
-
January 2022 by Brittney Reynolds
Mail is NEVER delivered to the correct house. After repeatedly bringing back misdelivered mail, they STILL deliver incorrect mail. I've spoken to Steve, who is extra rude and should not be working with the direct public. Ive lived here for 2 years and have had only 2 positive interactions at this post office. Y'all gotta do better
