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“I showed up to a lobby full of people expecting the worst, but sales associate Irma approached everybody waiting and individually asked what we needed help with. She then helped me with my banking matters and was done in what seemed to be 10 minutes maximum. Excellent service. Will definitely be back to this branch thanks to the excellent service I received.”
“I was approached by Dulce, while I did my shopping. She was very kind, professional and knowledgeable! She answered all my questions with no assistance, she was a doll...could tell she loves her job! Customer service is top tier ?”
“Great customer service! Been banking with them for years and always very professional. Alice Villanueva is the branch manager is very professional. The team is also always very helpful, Val, Bekah, Mabeeli, Fernanda and Janeth are amazing!”
“Ms. Jennifer Martinez was very professional and friendly. She explained the transaction I was doing very thoroughly and offered several alternatives to address my concerns. I am very grateful for the information she provided me.”
9AM - 6PM
9502 Mines Rd, Laredo
Banks
9AM - 5PM
5400 McPherson Rd, Laredo
Banks
“I'm like the typical person that enjoys to swipe a debit or credit card at any ATM machine but today was different. I had to go personally into a Compass branch and I was dreading it because it's a Saturday and before a holiday. I was thinking the worst scenario and imagined the long lines with only 1 teller and 1 loan officer. I'm happy to say that there were 2 tellers available and the line only had 1 person ahead of us. We got to take our time and ask questions on some charges and our teller was very curteous and greeted us with a smile. She patiently answered our questions and printed out some missing statements etc., was very professional and attentive. I did not expect this treatment on a weekend, before a holiday and in Laredo!! I highly recommend this branch if you bank with Compass. It was a pleasant experience!”
“Great customer service, especially from Mr. Avery Jackson who is so kind and patient, very helpful and professional. This same great service from Mrs. Vidaurri and Mrs. Amezcua. Thank you all for your friendly greetings with a smile.Norma”
“Very happy with falcon bank especially with my banker Ms. Linda Flores 110% great service always very attentive in all my banking needs and my family as well she goes way beyond her time just to give us the greatest service!!! Thank you Ms Linda and thank you falcon bank for a great service and team”
“I have been banking with this bank since I was in high school. They always have good customer service. However, I no longer reside in Laredo. It would be convenient if a bank open in Austin, Texas. The closest bank is Buda, Texas which is still far away.”
9 AM - 5 PM
1320 San Dario Ave, Laredo
Banks
“(Translated by Google) Your service is very good, I took my patients I am (provider) and helping them is great(Original)Su servicio es muy bueno, yo llevó a mis pacientes soy (provider) y ayudarlos es buenísimo”
“(Translated by Google) Very good bank! Excellent customer service, always helping with the financial needs of their clients???(Original)Muy buen banco! Excelente servicio al cliente, siempre ayudando con las necesidades financieras de sus clientes???”
“The banker that opened my account gave me a ride to my work at Target since I didn't had much time left to catch the bus to work. Astonish experience and gorgrous customer service.”
9AM - 5PM
1300 Guadalupe St, Laredo
Banks
“Great service I did not get the name of the lady but the manager was so nice she help us out we went to international bank IBC no help at all Than we went to the south IBC bank and no help at all the manager was not there at all so we drove to Guadalupe street that IBC bank the lady did not give me no excuse she was right away let me call the manager and the manager even came and said sorry no one help u she was really nice Thankyou for helping us a lot we need more people like you that has patients ❤️Super professional she was so nice down to earth ?”
8:30AM - 5:30PM
1119 Corpus Christi St, Laredo
Banks
“I have a long-standing relationship with LFCU. In all of 21 years, they have provided my family great service - from financing the car loans to notarizing important documents. I even had a favorite banker there but he’s now retired. The person who facilitated our recent car loan, Sonia Salazar, is a personable lady who made sure the process was as fast and easy.The one downside is the experience of using the debit card. If pin is entered wrongly, you will be rejected and will only be cleared if you call them. Calling them is not problematic; I always get the issue resolved. However, there should be a way for debit card to be used as a credit card just like the other debit cards such as Wells Fargo or Chase.One other thing customers need to know is they don’t offer business checking account. I wonder if they have that info somewhere in their website.Except for those two, I’m satisfied with LFCU’s service, their bankers and their staff.”
“victor hugo barberena i very helpful employee at falcon bank in lp20 branch takes his time to explain everything you need and gives you options.. great job victor hugo barberena..”
“Workers here are very courteous and attentive. Will help you with everything you need with a smile. I’ve come several times and it’s always the same costumer service.”
“Quick and efficient attention. The bank was spacious, clean and safe. The staff was cordial. There were only two other people in line in front of me although customers were constantly coming in to make transactions. I highly recommend it.”
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“Mrs. Hernandez and the Western Finance staff were very kind. He helped me a lot to be able to get a loan and establish my credit in the future. Thank you very much for the best recommended service.”