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April 2023 by Anairad Zaval
(Translated by Google) I give it one star because I can't give them less.Since the bank changed its name, the service has been fatalEvery month I have to come to make a payment and I have no alternative and the queue is exaggeratedly slow, I have lasted there with only one car in front for up to half an hourDefinitely finished payments I don't want to stop at one of these branches againThe staff is very slow, both in the Clark branch and the Guadalupe branch(Original)Le doy una estrella porque no puedo darles menosDesde que cambió de nombre el banco ha sido fatal el servicioCada mes me toca venir a dar un pago y no tengo alternativa y la fila es exageradamente lenta , he durado ahí con un solo carro adelante hasta media horaDefinitivamente terminado los pagos no quiero volver a pararme en uno de estas sucursalesEl personal es lentísimo , tanto en la de Clark como la sucursal de Guadalupe
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August 2022 by JAZMÍN AGUILAR
I love this bank
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May 2022 by Elizabeth Guerrero
(Translated by Google) Terrible service my husband exchanged a 2500 dollar check for the drive to and only received the envelope and did not open it until he got to a store to buy something he opened the envelope and only had 400 dollars he returned quickly to the bank and they only apologized .. you can not make a mistake if you are cashing a check, please count your money when cashing a check..(Original)Terrible servicio mi esposo cambio un cheche de 2500 dolar por el drive to y solo resibio el sobre y no lo abrio asta que llego a una tienda para comprar algo abrio el sobre y solo abia 400 dolar se regreso rapido para el banco y solo se disculparon.. no se puden equibocar si estan cambiando un cheque,,, por favor cuenten su dinero cuando canbien algun cheque..
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April 2022 by Subplanter I
Close your accounts! Think about it, you did not choose this bank; it took over your accounts. Service is not in the employees vocabulary. I called their corporate office but no call back!
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September 2021 by Luis Delacruz
PNC has some work to. Really slow drive thru service.
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June 2020 by Rosa Isela Ortiz
OMG! This bank is terrible. I went through the drive-thru the Commercial Lane to get only $30.00 of quarters. People know that the Commercial Lane takes very long. Anyway the teller had already finished with the customer because I saw when she received her receipt and the box door stayed open. I lowered my window. OMG, I could hear them chatting away. I understand the teller has to be nice but not that way. The line kepted on getting long. Finally the lady in the car in front of me left. When it was my turn. I told the teller that he has customers and he is chatting and laughing. He told me that some customers are that way and want to be chatting . Ok but You as a PROFESSIONAL you set the line. Be nice and find a way to cut it short. The teller tried to blame the customer. No, its the Tellers fault. You are in control. The reason I am so upset is because the day before I went to the same bank and I waited almost 45 minutes and the truck that was in the Commercial Lane never moved and there was still another car in front of me. So I decided to go the next day which is today and for what. To be in line waiting and waiting and waiting because the TELLER was chit-chat. Makes me wonder why the truck from the day before never moved. What a terrible bank.
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March 2020 by Adan Gonzales
The tellers take a lifetime to tend to the customers. There’s a line of 7 people and there’s two in the back tending to one vehicle.
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March 2020 by Adan Gonzales (Gonzo)
The tellers take a lifetime to tend to the customers. There’s a line of 7 people and there’s two in the back tending to one vehicle.
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September 2019 by Adan I Gonzalez Jr
The tellers take a lifetime to tend to the customers. There's a line of 7 people and there's two in the back tending to one vehicle.
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March 2019 by Gaby Sanchez
I went to go open an account and I waited in line and once I got to the teller they told me to sign a piece of paper and one of the people who open the accounts would be with me. I signed and waited and waited. The 2 ladies that saw me sign the paper completely ignored me and kept talking to what looked like to be some friends of theirs and didnt even bother to acknowledge me. I got up and scratched my name out and left. I will not be banking with a bank that thinks so little of their clients, I will take my business elsewhere.
