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October 2023 by Bryan Harris
Nice hotel for this area . Conveniently located close to local shops and restaurants.
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September 2023 by Cory Joseph
The rooms are on par, the free breakfast is a plus. A gentleman by the name of Hannah is the reason for my review. I am not sure of his position/title. As far as hospitality and customer service are concerned, he has gone above and beyond my expectations. From the first evening of our stay(3 weeks all together) to today. He has a friendly demeanor and cheerful attitude and speaks with me or my wife every time he sees us. My wife had nothing but good things to say as well. He is always ready to accommodate us in any way professionally possible. Thanks again Hannah, you need a raise!Rooms: Can't speak for other rooms, but the room I am in is a handicap room so it is spacious and comfortable.Nearby activities: Restaurants in every direction in close proximity. There is also a pool on the property that my family and I have used and enjoyed.Food & drinks: Free hot breakfast in the morning, an oatmeal bar, juice and coffee. Happy hour on weekdays, not sure which but free snacks and beverages, alcoholic and non.
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August 2023 by Patrick R.
Simple but nice hotel convenient located near a large grocery store and many restaurants. Rooms are comfortable and clean, I was upgraded to a suite, which was great! The gym is small but enables you to get your daily workout done, and there is an outside pool.Breakfast in the morning is included. I had a nice stay this week.
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July 2023 by J J Trevino
I had the pleasure of staying here with the intention of staying for 2 nights when my company notified me and my plans changed to just 1 night. Now most hotels have policies in place and if your plans change will still charge you for an additional night. Not in this case Claudia (Manager) was very understanding and charged me only for the 1 night. Her professionalism and discretion for the guest's needs are way above my expectations and will be the reason to choose this hotel as my ONLY place to stay. Not to mention Andrea (Front Desk Agent) was very friendly and wished me a safe trip back to San Antonio. Greatly appreciated!Rooms: Very clean and very spacious.
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July 2023 by carlos colon
Compare the the rest of LaRedO hotels I’d either stay here or at the Residence. Fairfield at least has consistent air conditioner that shouldn’t wake you up at night if you turn fan to “on”, the bathroom is sufficient, and the beds are also sufficient comfort. Staff is friendly of course. Gym is super basic but better than nothing; dumbells to 50 pounds and about 4 machines (treadmill and bike)
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June 2023 by Lamar Yazji
Beautiful and clean, they renovated the hotel recently and became very comfortable and beautiful. The staff there were amazing and helpful. The pool was under maintenance, but when I asked them if we could use it, the management responded to my request immediately and made it ready for us. I want to thank the staff and the management for their quick response to my request and for the great service ?. they have happy hours on Tuesday, Wednesday, and Thursday as they offer free drinks and snacks for the guests staying in the hotel for two hours.Rooms: Clean and comfortableFood & drinks: The breakfast was excellent, they have several kind of food and drinks. Also, they have happy hours on Tuesday, Wednesday, and Thursday as they offer free drinks and snacks for the guests staying in the hotel for two hours.
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June 2023 by Pat Ornelas
We were traveling with grandkids, both minors, I reserved almost a week prior and requested adjoining rooms to have kids close. I also called the day of our arrival (2 hours before we arrived). and it was confirmed the adjoining rooms I had reserved were held but one room wasn’t ready, so far all was totally understandable.My family and I get to hotel at 2:30 and adjoining rooms were not available, AT ALL! One of the adjoining rooms had been booked!They booked my family and in into two rooms down the hall from one another. This is totally unacceptable. Does the hotel actually expect minors to stay in a room by them themselves? My husband and I split up and we each stayed with a child. We have stayed at this hotel many times and even had adjoining rooms for kids. It’s never been a problem before this time.I just can’t believe they did this to my family. We in town celebrating my granddaughters birthday and this experience started off our weekend quite poorly. The manager didn’t even have the courtesy of calling me herself to explain what happened.Complete lack of compassion, courtesy and professionalism!
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March 2023 by Ursula Horan
I would like to say that this hotel was clean and the employees were exceptional, especially Willie Hannah. He went out of his way to get what we needed and personally helped us find our way around. Thank you, Mr. Hannah for making our stay more comfortable.
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March 2023 by Lindsey Stark
I’ll leave a 1 star review EVERY TIME this happens. Housekeeping ignored the do not disturb tag and bothers us at 9am. Working in the logistics industry we need all the rest we can and housekeeping doing this infuriates me.
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December 2022 by Downgrade Records
Cons - The walls are so thin you can hear literally everything in the room next to yours. The breakfast is terrible. The waffle maker has been broken since I got here and they aren't fixing it. The daily menu is eggs which have the consistency of cheese curds and sausage that doesn't seem cooked in the middle. The pool has been drained as well as the hot tub. The cleaning schedule is inconsistent. Every time I've had my room cleaned it's been due to a request, not simply something that's done. The weight room is missing several sets of free weights and it's very tiny. More than one person at a time is a crowd. The showers run out of hot water in about 5 minutes. The faucet on the bath tub was so encrusted with sediment that it took a pair of plyers to open it to the shower setting.Pros - The suite rooms are spacious and the internet speed is adequate.When you stay at a Marriott you expect a level of quality that is really lacking here. I'd avoid this one especially if you're requiring an extended stay.
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December 2022 by scott marino
Standard hotel rooms, friendly staff. Used the workout room, pool, and laundry. Everything was comfortable, walls are a little thin for noise but as long as your neighbor isn't a loud talker it's manageable.
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December 2021 by Dylan Weddell
The staff here are amazing. Out of many and many hotels I have stayed at, they LOVE their jobs, I have NEVER seen them unhappy, and they will work with you to solve any problem they can. I am absolutely AMAZED at the staff here. Management or even corporate if you are listening - GET THESE PEOPLE A RAISE or for them to manage another location since most of the hotel staff I meet are grumpy lumps. For a review - Hotel is nice, it is what you expect from a renovated Fairfield Inn. Nice pool, Happy Hour is great (Mondays through Thursdays), rooms are clean with two TVs and a selection of premium TV channels. No complaints against the hotel itself (Can you manage the traffic outside though?). Great teams of staff make hotels better than what they could ever strive to be. The staff here is the best. Check them out! (I would try to translate to Spanish, but would fail and make a fool of myself).
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December 2021 by Brenda Gonzalez
The staff was really friendly and helpful. The young lady in the check in was a life saver and helpful we drove in looking for rooms for over an hour . Ok The bathrooms and rooms were so clean. The breakfast was your regular continental. But overall the stay was great.
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November 2021 by Phillip T.
I would like to say, that when we're in Laredo which is 2-3 times a year, we stay at this hotel, if it be a 2-5 day stay this hotel always has some great customer service, clean rooms and close to all the major shops. But the best part of our stay is the customer service we receive from Alejandro the driver. He takes us to Texas Roadhouse and picks us up on a timely manner, has the best personality we've ever encountered while in Laredo, he provides 10 star customer service and is definitely an asset to this establishment. Thank you Alejandro for making my family and I feel like valuable guest. We appreciate all that you do when we're in town and stay at this hotel.
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June 2021 by Spicy P.
Super friendly and helpful front office staff.The washing machine for guest use was broken and the toilets ran slow.But otherwise had a nice, lengthy stay.You can walk to the mall, Fuddruckers, and soon a brand new stand alone Chick Fil A. So that is very nice.I would stay again.
