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June 2024 by Esther Cuveilje
My brake light was off didn't help poor customers service
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June 2024 by JOSE OCHOA
This is the worst service I have ever encountered, I came in at 10 am for a brake job and an oil change and they took all day now 6:40 pm and they tell me 30 minutes before closing that brake job cannot be done because they are going to close that it will take 3 more hours to do the job. Truck spent all day at this place more than 8 hours for a oil change.
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May 2024 by Mitch Mitch
Mr centeno and staff always helpful whether it's selling me tires or changing my oil or a wheel alignment the staff at Firestone always professional
And as a repeat customer
That I am for years they are always showing me and explain to me in detail what is wrong and what needs to be replaced like tires or oil changes batteries and etc.
I can always count on Firestone and the staff like Albert to be there for me in my time of need
The next best thing to a dealership is Firestone
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March 2024 by Pedro Gonzalez
I've work there before
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March 2024 by Maria Bedarte
Great customer service and quality work provided at this location. I have been a customer for +20 years. Mr. Jorge Centeno is an awesome manager.
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March 2024 by Tariq Tashtoush
Great and honest store manager, very friendly, and with great service and repair. Better service and cheaper than the dealership/dealership
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February 2024 by Ismael Lerma
Great customer service and work
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February 2024 by Ruby Garcia
Seriously the worst! Customer service is terrible! Waited over 3 hours and they only had 2 cars in front of me! Employees have no knowledge and rude! Never again! Employees nowhere to be found and customers walked in
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January 2024 by Dale Ball
They had me in & out really fast. I barely had time to eat my lunch LOL
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November 2023 by mario reyes
Great customer service
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November 2023 by Jean Carlo Mora
Quick personalized attention and check several points of the vehicle, totally recommended
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September 2023 by Teodoro Silva III
Great experience with Firestone yesterday! (Background : trying to get my car inspection done but currently many places are not doing it bc the TX system is down). So I called around and then called here and spoke to George who said they can do the Inspection, just that there's a small wait. So I took the chance and went to Firestone and they got my car Inspection in and out like in 30 min ( I know others are done in 5 or 10) but to me it was a great experience bc they were professional and did the job. IDC about waiting bc my bigger issue was Also needed to get my car registration & plates & the Tax office was 3 block away which saved me time of having to drive there
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September 2023 by Roland Stark
Horrible experience. Left my vehicle at 8 am.. For alignment, rotation, inspection, and oil change. Guy was like should be done by noonish. I called for update 2 pm and they said it was almost ready. Get there at 4:30. Nothing had been done to the my vehicle. I was like... How do we go from almost done to nothing being done? Then they blame for the vehicle getting there 30 mins ago... I'm like no my vehicle has been here since 8 am. I was willing to give them a 2nd chance, but it came back to bit me in the behind.
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August 2023 by Gabriela Gonzalez
I do not recommend doing your inspection there. They tell you they can install or fix whatever you are missing, but they price-gouge you. I saw it be done to several people there, and they did it to me when they said I needed lights for my license plate's lamp. Then they checked off my inspection, and when I checked the lights, they didn't even work.Then they tried to do it to a relative of mine when they tried to sell her $65 wiper blades, even though hers were perfectly fine, but they wouldn't pass her inspection unless she changed it. Ended up just needing one replaced for $13 at Autozone down the street.
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August 2023 by jorge Gonzalez
Last yr I went to the one in McPherson worst mistake I made. I purchased two tires with insurance 9 months after I took it in for a flat and was told it could not be patch. They wanted 200 drs for another tire .So I went to Florida for vacation and stop at a Firestone for a quick repair so I ask them about the tire n I was told they should have patch it not to try to sell another for 200 drs and that’s with Ins.
