-
September 2023 by Teodoro Silva III
Great experience with Firestone yesterday! (Background : trying to get my car inspection done but currently many places are not doing it bc the TX system is down). So I called around and then called here and spoke to George who said they can do the Inspection, just that there's a small wait. So I took the chance and went to Firestone and they got my car Inspection in and out like in 30 min ( I know others are done in 5 or 10) but to me it was a great experience bc they were professional and did the job. IDC about waiting bc my bigger issue was Also needed to get my car registration & plates & the Tax office was 3 block away which saved me time of having to drive there
-
September 2023 by Roland Stark
Horrible experience. Left my vehicle at 8 am.. For alignment, rotation, inspection, and oil change. Guy was like should be done by noonish. I called for update 2 pm and they said it was almost ready. Get there at 4:30. Nothing had been done to the my vehicle. I was like... How do we go from almost done to nothing being done? Then they blame for the vehicle getting there 30 mins ago... I'm like no my vehicle has been here since 8 am. I was willing to give them a 2nd chance, but it came back to bit me in the behind.
-
August 2023 by Gabriela Gonzalez
I do not recommend doing your inspection there. They tell you they can install or fix whatever you are missing, but they price-gouge you. I saw it be done to several people there, and they did it to me when they said I needed lights for my license plate's lamp. Then they checked off my inspection, and when I checked the lights, they didn't even work.Then they tried to do it to a relative of mine when they tried to sell her $65 wiper blades, even though hers were perfectly fine, but they wouldn't pass her inspection unless she changed it. Ended up just needing one replaced for $13 at Autozone down the street.
-
August 2023 by jorge Gonzalez
Last yr I went to the one in McPherson worst mistake I made. I purchased two tires with insurance 9 months after I took it in for a flat and was told it could not be patch. They wanted 200 drs for another tire .So I went to Florida for vacation and stop at a Firestone for a quick repair so I ask them about the tire n I was told they should have patch it not to try to sell another for 200 drs and that’s with Ins.
-
July 2023 by ramiro pena
I had a tire going low very fast . I got here at 6:45 am to open at 7:00 am. I was the second customer of the day. I was attended earl. Customer service was great, but it took 1 hour and 40 minutes to repair one flat tire. So just be ready to have some patience because it doesn’t seem like they are motivated. On the other hand the job was completed.
-
May 2023 by jose garcia
Great and fast service
-
April 2023 by Emmanuel Santos
Initially took my truck to Firestone located in McPherson for brake repair. They left a mess, brakes started to squeak and would get vibration when I applied brakes. Took it to Firestone San Bernardo and they were able to correct issues including alignment and balance. Customer service was great as well.Services: Wheel alignment
-
January 2023 by Margarita Valdez
Professional and nice service.
-
November 2022 by Olga Hernandez
Bad bad service they take hours to do one simple service, and they don't even acknowledge it, why am I still here?Service: Auto engine diagnostic
-
June 2022 by STEPHEN ARRIOLA
The staff is professional and courteous.
-
May 2022 by Eric Navarro
Excellent customer service by Ivan and team to repair my vehicle.
-
February 2022 by Abut66
Great customer service, truthful diagnosis of vehicle issues and excellent mechanic work.
-
December 2021 by Kim Murphy
They were as fast as they could be. The manager was very helpful.
-
November 2021 by Ruben
Been to Firestone several times and dealt with different employees this place is outstanding great customer service and they know their job pretty well! I will definitely return if needed.
-
November 2021 by VICKY MP
Bad experience this morning when I went to do the the state inspection for my vehicle, the man told me it will take a few minutes but took so long and it was only me no more people waiting. I ask him if he was almost done cause I was late for work so he told me if I didn’t like it I could go somewhere else or go some other day, go earlier or if I prefer come back later. He was rude and disrespectful cause you don’t tell that to your customers. I was just asking why the man was taking so long. I’ve done the inspection every year and never take that long. Really bad customer service.
