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February 2024 by Bettina Eckols
I’ve been with Fred Loya for yearsAwesome great prices and service
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February 2024 by David Villarreal
I arrived on a Saturday, with two individuals engaged in work duties. It took approximately 15-20 minutes to locate me, and subsequently, it took about 30-45 minutes to arrange for insurance. The process was straightforward, involving simple liability insurance with a down payment of $75 and monthly payments of $55. Overall, the experience was quite satisfactory.
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July 2023 by Patty Bautista
Staff was helpful, fast service .
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September 2022 by Jose Gonzalez
Came in an was close. THEY HAVE TO UPDATE THE TIME THEY OPEN
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August 2022 by Carlos Salinas
Waited more than a month to post this review. Wanted to give Fred Loya a solid chance at doing the right thing. Didn’t happen.My wife was recently rear ended by one of their clients. Person that hit her vehicle was nice enough, shared insurance info., etc. Trouble came when I reached out to Fred Loya. I submitted claim info. and within 1-2 days I received the bad news. Claim not covered. Turns out their client was late with one payment, which caused their coverage to lapse. My claim (accident) was denied by a difference of five days (from lapse). But fortunately for them, their client is able to still catch up on payments and coverage would be reinstated. For us, not so much. I thought I had heard them all… thanks for nothing Fred Loya. Please don’t respond to this review with a polite “contact us, we care” message. Done that already… you don’t.(Also, I received 4-5 calls after verbal denial of claim letting me know my claim had been denied. Even after I had asked for them to please stop, they called me again.)
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May 2022 by Ignacio Ayala
I was hit by a Fred Loya costumer and they are not helpful at all. They don’t rent you a car or have someone they work with locally so it’s up to you to find a shop and if the shop has your car for like a week but only work on it for three days that is the days they pay you for rental. That’s right you have to pay the other 4 days out of your own pocket. Cheap insurance not helpful at all. So if you get hit by a Fred Loya costumer get a lawyer.
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December 2021 by Hector Pescador
Insurance is more expensive than the last time I bought it.
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August 2021 by Jimmy Gonzalez
I like that they have courtesy calls before your payment is due pedro at the Saunders location in laredo tx.is very nice and helpful great customer service keep up the good work
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July 2021 by Rick Bustamante jr
Very helpful and has the lowest price I've ever had. On top of the customer service being really good. One month I had to pay through phone by Debit card and I had totally forgotten to go for my documents. They ended up sending the documents VIA Mail. Thank you Fred Loya's Insurance "STAFF"
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July 2021 by Adriana Gonzalez
Nadine was very polite I recommend her
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June 2021 by Gabriela Trevino
MS. NADINE IBARRA WAS VERY PROFESSIONAL AND HELPFUL THROUGH THE PHONE.THANK YOU ALEX
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May 2021 by Vic Gonzalez
The best experience I ever had when getting insurance for my vehicle
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April 2021 by Missy Garza
The best service & great affordable insurance!! Friendly workers especially Nadine.
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April 2021 by Elizabeth Flores
Good customer service, practiced covid-19 safety guidelines 6 ft apart and wore their mask. They provided me with the best offer for my vehicles insurance
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April 2021 by Eduardo Ramos
Nadine was very nice and professional
