-
October 2023 by Cindy Colchado (Cindy)
The staff that I interacted with is very friendly and provided great customer service. They’re in the process of renovation but I don’t mind due to their attitude of helpfulness.Nearby activities: The mall is right across the street along with some great restaurants. No need to get on the freeway. Olive Garden, Chuck E Cheese, Main Event, corner gas station.Walkability: Nearby bus stop, mall and restaurants in walking distance.
-
September 2023 by Gregory Reyes
This hotel is cockroach infested! I have been staying here since may due to my job and everyday there is a roach in my room. They already came and sprayed my room and caulked holes in the baseboard that aren’t properly sealed. I’ve had enough of staying in this hotel. There are roaches EVERYWHERE in this hotel. I see them in the hallways and in the dining area where people are eating. This hotel needs to be shut down. I have already contacted the state health department for them to come down and do whatever they need to do to correct this situation. If you are looking to stay at a hotel or extended stay this definitely is not the place.They are doing renovations to this hotel and it stinks as well. I don’t know how to describe it but it’s disgusting. Every day I wake up. I’m always wondering what cockroach is. Waiting for me in my restroom. Sure enough one is always waiting.
-
September 2023 by Richard Hanson
Was about to go to bed and stepped on a cockroach. Requested to switch rooms and toilet/bathroom was dirty in new room. Checked out and left.Staff was extremely accommodating, professional and friendly . Hotel is currently undergoing renovations so I can understand some issues to a degree, but overall not up to Hilton Standards.
-
September 2023 by Leah Woods
A large roach crawled from my bedroom into my bathroom. The Wi-Fi was choppy and disconnected my business phone calls. The construction was terribly loud. I advised the front desk that I was on a business trip so you would think she would try to house me in a room not close to the construction. I requested more towels during my 1 week stay at approximately 9 Am and did not receive them until approximately 9 Pm after calling 2 more times. The room was sub-par. I would not recommend this hotel to anyone. I love Hilton and they are not up to "Hilton's" standards.
-
August 2023 by Kinda Oklla
It is hot everywhere except in the room. The elevators are out of service. No hot breakfast, no cold eggs even, no protein at all for breakfast. Evening reception is only on Wednesdays. Ants and big spiders that walk on thr walls, especially in the bathroom. No hot coffee that's if you find any coffee. No hot water even. The kitchen only has a few items, not even a sponge, dish soap paper towels or cutting board. Everything looks very disgusting old and dirty. The rooms are very small. The TV remote does not work. The pool is full with bees and flies. We have to wait for 3 hours for towels. No phones in the rooms. You have to use your cell, even to call the front desk. This hotel should be closed during this renovation or maybe forever. We have never been to a hotel this horrible.
-
August 2023 by Susana Medina
The staff members were fairly friendly and attentive. A major detail missed when making the reservation online was that the hotel is under renovation. It would have been nice to have known that prior. The room was fairly clean but was musty and damp. The kitchenette recycling bin was disgusting. Our main disappointment with this hotel was the failure to communicate the ongoing renovations.Rooms: The rooms are spacious. We would have liked to have the option of a tub for our kids, but we were not asked. Due to renovations, the quality of our room was not the best.Nearby activities: The Mall del Norte is nearby.Safety: Renovations are taking place (July '23), so the hallways have debris. Therefore, I'd you are traveling with children it might not be the safest option.
-
August 2023 by Veronica
Do not recommend this hotel. The stove burner was not working, I had no plastic cups for the coffee the ceiling light was not working called front desk to get maintenance to come work on it but maintenance never showed up to top it off we were without water for at Least 4 hrs on Saturday. I had ants in the restroom.The elevator and hallways were very hot the ac was not working and the swimming pool water was kind of green color Horrible experience never again will I stay there.
-
August 2023 by Tina Schweiger
I see a lot of negative reviews about this property however I think the staff has done a lot to improve. Stayed there one night with family.- room was freshly renovated- AC was plenty cool (over 105 out)- breakfast was acceptable- staff friendly and check in/out was simple and speedyBook it!Rooms: Clean, new carpet, beds, and fixtures. No issues.Nearby activities: Cinemark theater, Mall del Norte, Main EventWalkability: Walk to the mall, see a movie, eat out, all right there. Tucked away well off the highway.
-
July 2023 by Fredd Hernanadez
Although they are going through a remodeling they( management) are accommodating in good terms. Manager Freddy was very responsive and attentive .Rooms: Good ; clean and comfortable
-
July 2023 by Rich Rewerts
Bedbugs! Came home with bites all over face neck and arms. If you stay here check the bed before you touch it. Hotel is renovating and there was no notification that the place was so tore up.
-
July 2023 by Cody Phillips
Room was disgusting, NEEDLES in the cabinet! Also hair in the shower that was not cleaned even after housekeeping came. Didn't receive soap or restocked shampoo. The cleaning staff needs to step it up for sure. Big rooms though.
-
July 2023 by Robert Ross
The hotel was disgusting in the process of renovation they do not tell you that on there site smells like paint remover, turpentine, and mold. No ice machines worked hallways were a mess it looked like it had been abandoned POS HOTEL
-
July 2023 by J & R Fisher
Stayed here for a work event. Seems that all the hotels in the area are being remodeled. Would not recommend this location due to the building temperature being so hot… hallways/Hit, elevator/Hot, one side of our suite, AC not working. Going to room to pick up our things and someone has a horrible accident in the elevator. Very unsanitary!!!! The bathrooms on the main level were closed due to the remodel…. Remodel stuff was all over the place. Very disappointed in the presentation of this Hilton property, as if there are absolutely NO standards here in Laredo. SMH!!!
-
June 2023 by R B
I'm going to be nice here and give them a four, a very generous four. They are going through remodeling at this time. The room was okay however, I did experience the little sugar ants in the bathroom area. Not a whole lot but still I'd bet if I left a piece of food out, by the next morning there would have been hundreds. I did like the larger than usual refrigerator freezer and the walk-in shower. That was a nice improvement. One of the biggies that I was not happy with was the breakfast. None of it was hot enough. If I ever do stay here again I will probably go out for breakfast. They do have a real nice courtyard and are dog friendly, which is a major plus in my book. The gas grill, assuming it worked, was a good idea. I'm not sure if the swimming pool water is supposed to be greenish in color?? I'm used to swimming in pools that are bluish in color. Just saying...
-
June 2023 by E. H.
Property is rundown, they never take out the trash and half the door swipe things don't work. It isn't super well stocked like no ice trays, or ice buckets, but that doesn't matter because none of the ice machines work. Bed was hard and they give shampoo and conditioner but no soap. Carpet is old and I think there was only one or two cleaning ladies. Other than that it is a good hotel, quiet, and nice dark curtains. Staff was nice.However extremely mad at Hilton Honors program because I stayed there for 6 days and no points at all!!! I wish I could complain on the company but I can't.