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February 2025 by No name Given
Formal Complaint
To: IBC Management
Subject: Gross Misconduct and Confidentiality Breach by Manager Aaron Ayala
I am writing to express my outrage and disgust at the appalling behavior of Manager Aaron Ayala at the IBC facility. On [Date], I visited the facility to drop off medicine for my child, as part of a shared custody arrangement with Estefania Rodriguez, an employee at IBC.
Despite obtaining permission from Manager Aaron Ayala to drop off the medicine, he saw fit to betray my trust and share my confidential custody information with other employees. This is a shocking breach of confidentiality and a staggering display of unprofessionalism.
Manager Aaron Ayala's actions demonstrate a blatant disregard for employee and customer privacy, and his conduct is utterly unacceptable. I demand that immediate action is taken to address this incident and ensure that Manager Aaron Ayala is held accountable for his gross misconduct.
I expect a full investigation into this matter, and I request that Manager Aaron Ayala is subjected to disciplinary action, up to and including termination.
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January 2025 by Ellie
I keep trying to change my address & for some reason it keeps reverting back to my old address. AWFUL service by the extremely unknowledgeable Evelyn, but even worst treatment from the employee that changed my address Sarah Valles. Evelyn thought she could change it, asked what she had to do; Sarah told Evelyn she has to do it herself if I'd like to wait (without asking me directly or even acknowledging me) after she's done with her customer (who's waiting in the room by himself while all the staff joined together talking to each other and to some customer for over 15 minutes while the rest of us wait. Talking about this Aunt, his Wife, the most ridiculous and unprofessional thing I've experienced in a bank. She then went back to her customer opening an account. I waited another 20 mins. She changed my address but the damage is done. I'm seriously considering changing banks after this. I can't think of a good reason to stay other than convenience.
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November 2024 by Laura Lopez
I love the help they give us . We'll work with us. When I got a problem they well do all the hard work u can relax..so thanks and May u still be here .
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March 2023 by Rubisky forever
Bad service in the self-service business, they make you wait more than 30 minutes where there is only one car, no more, they should put more staff since most of them just sit inside without doing anything. This is the place on Zapata Hwy
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January 2023 by Mario Gordillo
(Translated by Google) Very well located but always one or two people attending to the demand a lot of time invested(Original)Muy bien ubicado pero siempre una o dos personas atendiendo la demanda mucho tiempo invertido
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October 2022 by TX RIDA
1/2 hour wait everytime. 3 tellers only 1 knows what they are doing.
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October 2022 by Armando Gomez
Always and big line or only two employees working
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September 2022 by Raquel Bautista
(Translated by Google) Well, they have treated me very well. That if sometimes long queue maybe due to lack of staff or I don't know. Customer service I have had very kind and prepared people. Thank you(Original)Pues a mi si me han atendido muy bien. Eso si a veces larga fila tal vez por falta de personal o no sé. Atención al cliente me han tocado personas muy amables y preparadas. Gracias
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September 2022 by Amalia Torres
This IBC in Walmart hwy83 needs more staff!!!Always having big lines and they take forever!
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February 2020 by Jessica Perez
Excellent service!!
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February 2020 by make America great again
This place is a crooked place to put your hared earned moneyBe aware of your money the people working there help themselves to your moneyWARNING TO YOU
