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July 2023 by Erika San
wish I had read the reviews before letting the owner do alterations to two of my gowns. NOT PROFESSIONAL WORK!!
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November 2022 by Felicia Tellez
I ordered my daughters quinceanera dress in the beginning of September informing them of the horrible previous experience I had with another store. They got my daughters quinceanera dress in about 3 weeks. The alterations made was an easy process. I enjoyed all the ladies that assisted. They made our experience so great. I will be coming back for any future dresses needed. ?
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September 2022 by Rosa Peguero
Bought my daughter's sweet 16 dress here, it took them three fittings to get the dress right. On the day of her party the straps they fixed became undone. We had to use safty pins to keep them together. Called the store and no one has returned my calls. Payed over $1,000.00 for something so cheaply made ?
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August 2022 by Sarai Herrerra
I love the treatment at la sposa they literally the nicest, they make you feel like a princess and let’s get into the quality of the dresses TOP TIER!✨
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August 2022 by dinorah villarreal
This place is beyond amazing! It is filled with gorgeous dresses and the sweetest people. I had the amazing pleasure of having Ariel Gomez as my consultant. He was kind, patient and listened to everything I wanted. His attention to every detail and overall knowledge was incredible! Forever grateful to him! Thank you so much!!Definitely recommend LA SPOSA!
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August 2022 by Chko Ortega
Bad customer service, they say "all sales are final" on the ticket but they don't tell you until you pay. Find new customers, you lost 3
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July 2022 by Danissa
Highly recommend! Mr. Gomez, and his staff are wonderful! They are all very lovely people. They made me and my family feel right at home. I had the best experience shopping for and buying my wedding dress. I came in with about two months left until my wedding and they helped me find a dress right away and quickly made alterations just in time! The dress is now even more beautiful! I cannot express how great this place is.
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April 2022 by sylvia renteria
Ariel the owner /management of the place is the worst. He is the rudest and Worst customer service. I bought and paid for a dress for my daughter that was going to be a dama for a sweet 15 and Ariel the owner refused to give me the dress because I asked him for a receipt for the alteration that I was being charged for and he rudely answered that if my daughter lost it that was not his problem and all I wanted was to see the charges for a really bad work that was done to the dress twice well he couldn’t provide me with one so he refused to give me the dress after it was paid for and accused me of stealing from him because I asked him why he sold a size 6 dress to my daughter when she was a size 2 and then wanted to charge a ridiculous amount to fix it to 4 sizes smaller so he refused the dress. So I asked him to call the mother of the sweet 15 to tell her that they were going to be out a Dama because he refused the dress after it was paid for and rudely again (his typical style) said that was not his problem. Obviously he doesn’t care about his customers. There was a lady before me with the same issue she paid and said would never go back she was being ripped off too. Well he even said he was going to call the police on me because I took a picture of him. and I took it because the mother of the sweet 15 said she had never dealt with a man and didn’t even know who that was well he didn’t want to give me my money until I deleted the picture and kept threatening me on calling the police so I asked him to call and he wouldn’t call I was waiting for him to call to make a complaint on him as well for accusing me of stealing for a dress that was paid for. Ariel is the worst person I have ever dealt with and would never ever step foot in that place again. I feel for all the employees to have a work with someone like him.WORST PLACE I HAVE EVER STEP FOOT IN AND HAD TO DEAL WITH. ARIEL owner and management. Beware of the place Not recommended at all.
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April 2022 by Erika Cardenas
My experience at La Esposa was nothing less than astounding! The knowledge and customized service provided to me by @itsmariesbrides truly made me feel that I was selecting the perfect dress for my wedding day! Their seamstress is a sweetheart and her skills are impeccable. I wholeheartedly recommend La Esposa as your wedding dress shopping destination.
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November 2021 by andrea hinojosa
If I can leave -0 stars I would.My friend had all her bridesmaids buy a dress here for her big day. I had only tried it on once before wearing yesterday tell me why. 4 out of 8 bridesmaids dresses had an issue and we were all shapes and sizes. Then I call and they are saying that they suggested a bigger size when that never happened? They don’t want to refund me because they have to see it first. I literally didn’t get to wear my dress after the church because yes it happened right before the church not even the first hour in. Do not go to this place I promise you they won’t help. A lot of the girls were also complaining that they didn’t do anything to the dresses. And one of them even heard one of the employees speaking badly about her… so save yourself the headache.
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October 2021 by Cristina Rodriguez
VERY BAD, NEGATIVE ENERGY IN THIS PLACE. I paid so much money for my dress and the alterations were disgusting! I went 5-6 times to the fitting because it was never ready and at the end they still left a very bad job?The owner's/management feel entitled and want to charge for everything but, never want to resolve customer's needs!! Another thing is that the owner's/management never want to face the problem so they send the employees to figure out the problem instead of them. They're very rude to their employees! I have also caught them making fun of other customers for not buying expensive dresses??!! God forgive them. Everybody in there seem miserable and they all need an attitude adjustment. The seamstress has a horrible, NEGATIVE attitude we can't even have a conversation in front of her because she'll start making faces or noises, very childish and unprofessional behavior. All I know is this place is the worst bridal salon and has the worst customer service!! The only good thing about this place is the 2 young lady's in the front were very polite, and professional. I highly DO NOT RECOMMEND THIS PLACE TO ANY DRESS SHOPPING.
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October 2021 by Amy Brulloths
Ariel and his staff were nothing but amazing. We built a relationship with them since we were originally supposed to be married in June 2020 then covid hit and everything changed. No matter Ariel was always attentive listening to everything I wanted and needed from them. My dress is absolutely beautiful and I can't say how much I appreciate everyone at La Sposa for being so great. My best day ever was made extra special because of my beautiful dress. Never once did I stress about the details of my dress Ariel and his staff inspired calm and confidence every time I went to go try on and especially during alterations. Thank you all!
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July 2021 by Amy Angulo
Ariel and his staff were nothing but amazing. We built a relationship with them since we were originally supposed to be married in June 2020 then covid hit and everything changed. No matter Ariel was always attentive listening to everything I wanted and needed from them. My dress is absolutely beautiful and I can't say how much I appreciate everyone at La Sposa for being so great. My best day ever was made extra special because of my beautiful dress. Never once did I stress about the details of my dress Ariel and his staff inspired calm and confidence every time I went to go try on and especially during alterations. Thank you all!
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July 2021 by Jessica Arredondo
Really bad experience , we are preparing for a wedding & the associates at this place are so rude. They made my mother cry due to the way they spoke to her and humiliated Her. We were told the dresses were fixed by length and any other alterations needed to be made. they were not worked on, we paid all this money to have great dresses and all for nothing. Definitely not going back, & will never recommend this place. I do not want to hear an apology, y’all need to hire friendlier associates or close this place down if the owners think it is great for business to treat customers this way, and if y’all hold people of high class on a pedestal than to treat every customer equally, then y’all obviously do not know how to run a business nor have customer service experience. I myself work in retail and it is safe to say that I would never treat customers the way we were treated here at la sposa. I am only rating a 1 star because i can not submit a review without a star, this place doesn’t even deserve a star. DO NOT SHOP HERE.
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July 2021 by Lord Ariel
Unpleasant service. They didn’t offer assistance or acknowledge my mother.