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November 2023 by Manuel H.
i notice that my service air bag light came on and i took it to my local dealership for service. i left my vehicle for 10 days since we were going on vacation on our way back would pick up my vehicle so they could have all the time in the world to find out what the problem was with my airbag light going on. During those two week no one call and finally i went to pick up my vehicle nothing was done and the service advisor told me they would need to order the part and once they receive the part i could take it back for the repair. i waited for two weeks and no one call me from the service dept. i had to go the service dept for my husband's truck for an oil change and i check with the parts dept and found out that those two weeks that i left my vehicle to figure out what was wrong and all along they got the part during those two weeks but no repairs were made. finally i decided to take the vehicle out of town where i had purchased my vehicle and not a week went by that they fix my vehicle. Very dissappointed in the customer service here locally in laredo; just because you don't buy your vehicle here they don't give you the service you deserve.
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November 2023 by Abby Villanueva
Rodrigo went the extra mile to get us the truck we wanted. My husband had called in about a truck we saw online and another employee said it was no longer available and hung up on him. Then my husband called again and Rodrigo said he would do what is possible to get it. Long story short he got it and we are now very happy with our purchase!!!
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September 2023 by Jerry Vela
The salesman was extremely knowledgeable about the vehicles on the lot and took the time to understand my needs and preferences. He was patient and never pressured me into a decision, allowing me to make an informed choice at my own pace. Moreover, he went the extra mile to find the perfect car that matched both my budget and desires. His professionalism, transparency, and friendly demeanor made the car-buying process a breeze. I highly recommend this place for anyone looking for a hassle-free and enjoyable car buying experience. Five stars all the way!
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August 2023 by Miguel Rodriguez
Great experience! Was helped as soon as i arrived, was never rushed, and they made sure to find me the right price range and vehicle i was looking for my family! Customer Service is the best here and my sales associate Carlos was a great help from start to finish. Definitely recommend everyone coming here if they looking for a new car! Thanks everyone!
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August 2023 by Danny Guerrero
I’ve had three separate experiences here, been here three times, none positive. First time, I wasn’t taken seriously, it was like they didn’t wanna assist me until I mentioned my father being a potential co-signer, then all of a sudden “come on in!” Second turn it was like a race to get me into a chair before I was even sure I knew what I wanted, getting a chance to know the customer and what they want is important, and I know you wanna make the sale as quickly as possible for that commission but chances are the customer is doing some looking and needs to do some thinking. And the third time, I went in, I knew what I wanted and we took a look and hey, it was a really nice car, but once you feel unsure about something it feels like a guilt trip to keep you in your seat. I ended up getting a very similar vehicle down the line about a week later, just not from here. Salesmanship is very important, and like I said, I know the pressures on and sales people want to make that commission, but salesmanship is what makes for a good experience with the customer and eventually makes the sale. The dealer I eventually went to is five hours away and my mother went with me, and she’s keeping them in consideration for the future for herself after our experience with my purchase. Last thing is that this was with three different people, don’t want to throw the blame on one person and don’t want to throw the blame on everyone, I just think maybe it would be good to show the sales people there, give ‘em a refresher on how to go about things. We can see when you’re rushing us, we can see the pressure you give us even if you put it lightly. Thing is we know it’s gonna be there, we know you want to sell, what’ll keep us there and willing to buy or perhaps returning to buy is the experience you provide and how we’re treated in person. I noticed you guys seem to respond to reviews and I think that’s great, you ask for further contact and that’s a great thing to do to learn from your customers, but I’ve said everything that’s needed already on my end. I’m no longer a potential customer, as I’ve bought myself a car already, and I’m likely not a potential customer in the future either whether I decide to buy or trade my current car. I hope my thoughts can be considered so that you may provide a better experience for your future customers.
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July 2023 by Danny Salazar Jr
Service is great! The crew there is great. I see the crew working and busy. I do my part as a customer, I remain patient. The crew at Dodge are human, not machines. They facilitate the best service possible. As a customer I know they dont just wave a magic wand and fix everything. So it is my duty as a customer to describe my concern, record a video, take a picture, provide the most information to the advisor & tech so they can fix it right the first time. As a family member of Laredo DCJR, it is important for me to communicate with my advisors & technicians.
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July 2023 by Alejandro Reyes
I had the pleasure of doing business with a Mr. Rodrigo. He is one of the best salesmen I’ve had the privilege to work with, he directed me whenever I had any questions about cars and effortlessly acted on all of my questions or inquiries, he even called a day or two after the transaction to make sure I didn’t have any questions about my car or anything I needed help with in general, overall I would recommend that if you visit Laredo dodge, visit Rodrigo!!! He is amazing!!!
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July 2023 by Ann Resendez
By far the most AMAZING experience with Laredo Dodge Jeep !!!Rodrigo, the entire management and team have mine & my family’s highest recommendation ⭐️⭐️⭐️⭐️⭐️There is no one that compares honestly, we had been at several local dealerships and they all had the worst customer service, we almost gave up, im so glad we didn’t. We ended up getting 3 Vehicles for our college children with top notch customer service and such caring and heartfelt service. Our needs were their priority.We will forever be their customers, thank you soooo much Laredo Dodge Jeep .Ps. I just recommended my best friend’s family and they were extremely satisfied and also purchased their vehicles with them. They are now forever customers too !Don’t wait any longer, go see them at your earliest convenience, Ask for Rodrigo ?⭐️
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July 2023 by Patricia Gallegos
Just purchased my 4th Jeep from Laredo Dodge as well as a vehicle for my son. I absolutely love the customer service there. Our sales consultant Gamaliel Aguilar provided excellent service throughout the entire purchase process. I will definitely continue to do business with them. Laredo Dodge feels like family. Thank you for a great shopping experience.
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July 2023 by Fernando Ruiz
Excellent service from Megan who helped me trade in two vehicles for the best price possible and helping me purchase a Havoc Edition TRX. Megan was very helpful and exceeded my expectations when working out a deal with me.
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July 2023 by Daniel Canales
My sales consultant Rodrigo was very helpful throughout the whole buying process. His communication was great from my initial contact over the internet, to the phone calls and texts messages, to picking me up at the airport (out of state buyer) and recommending a friendly motel to stay the night at as I was arriving in the evening. Rodrigo also took the time to call me after my purchase to see how I was doing and if I had any questions or concerns about my new Ram 1500. He made the buying process very smooth. All the members from this dealership showed the utmost respect and professionalism during my buying process. They ensured I had the best experience at their dealership.
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June 2023 by Carolina E. Rodriguez
Would most definitely recommend working with Mr. Gamaliel Aguilar. He is dedicated to his clients and get them what they want with the best deal possible. I’ve returned multiple times to work with Mr. Aguilar and will continue to do so on new purchase.
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June 2023 by Javier Martinez
I just had the pleasure of working with Megan on buying my new truck . She made the experience go very smoothly and got me exactly what I wanted. Top tier customer service 10/10 would recommend. Huge thank you to Megan and staff who made everything possible
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May 2023 by Hector Cisneros
Great service by Gamaniel Aguilar. Helped me with my trade in. To buy a new Ram truck. Very pleased with Laredo Dodge.
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April 2023 by Odalys Reyna
A HUGE THANK YOU to Mr. G. Aguilar for making our 1st major purchase a success! Not only was he professional but he made a personal connection while still getting us the truck we wanted! Will definitely be returning for any future purchases!
