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April 2025 by Cesar Gonzalez
Didn't have the tool i was looking for had t go to harbor freight.. long wait, sometimes it gets busy.
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February 2025 by Karen Bernal
WORST!! store in Laredo they are rude, dismissive, insensitive, and as Crazy as it sounds they are RACIST!! It is an all MEN STAFF and they are so rude to women. The guy with White hair always screams and never cares you took ur business to his location. They high any young unexperienced BOY. NO MANNERS NONE AT ALL. the worst part is they think they are right. Corporate should look closer at their vedio surveillance so they can see how the staff treats WOMAN DO NOT RECOMMEND THIS STORE!!! (- 7 ⭐️).
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November 2024 by Claudia Mata
Very helpful
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September 2024 by Narciso Guerrero jr
Good customer service
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September 2024 by Jack Taz
Found what I was looking for.
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August 2024 by Ana Castillo
They did not have what I was looking for but the cashier found it at another O'Reilly's auto parts
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June 2024 by Miguel Marchan
Excellent service
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February 2024 by Dutchess Royal
The answer the phone with attitude I'm tired of these jobs that are very good and have great opportunities and good people can work there cuz people like that
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February 2024 by Eddie Calleja
Took a battery to get recharged. They said battery was no good. Told them battery just needs charge because door was left open for 2 weeks car was left parked bought battery 2 months ago. They said no good I need to buy a new battery. Took it to auto zone they recharged the battery and working fine. Some people working there just being lazy they don't want to work..
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December 2023 by Pilar Orozco
Really bad service lack of knowledgeable employees and not adequately trained on customer service. Was sold a headlight bulb and did not fit and when trying to return they did not allow refunds or exchanges when it was there fault in selling wrong item. Lost a customer.
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November 2023 by Cell F1re gaming
Went to o'reilly today just to do a simple Light bulb change on my taillight. And I had just seen the individuals land out tools. when I asked. They told me that they don't lend out tools and they can only sell tools.Which, by the way, the individuals were being very discriminatory towards me as well. Never had such Poor customer service. They made me feel like I wasn't welcome. And even worse, they did not even want to help. I don't know how Joe the general manager can even stay. In his decision with people like this.
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November 2023 by Eduardo Sáenz
They do not accept returns if the product they sell does not work
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October 2023 by Adriana Lara Jacobo
I went in to get a code read but the attendants told me they don't do it until 9am, I've never encountered this at any O'Reilly, I went to the one Clark road and they did the code read right away. Maybe that is their policy or it could be because it was raining, who knows.
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October 2023 by Minerva Casarez
The young man that put the battery on my key bop was very helpful
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August 2023 by John Albert M.
Great service employee was very helpful. Accompanied me to my vehicle and explained what parts I would need to do the job right.
