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August 2025 by Rajanbir Singh
Waiting for shower from last 2 hours. They have 20 showers and still 7 guest ahead from last 2 hours. Value the time of other person if you running a business.
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August 2025 by Nacho Sancho
Some of y’all act like you ain’t never been to a truck stop before!! They’re open 24/7/365 and are usually understaffed and under paid. I appreciated the clean shower and parking availability. The smiles of the staff and the clean bathroom. Keep up the good work!
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August 2025 by Fayez Hasan
He thinks he can talk to customers however he wants he got mad because I told him to switch mi cigarettes and start custom in Spanish. They need to get rid of him or this location lose a lot of customers. Every day he argues with customs. 👎👎👎👎👎👎👎👎
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July 2025 by Janeth Orta
I purchased a cooler earlier this morning at this Pilot location. My husband also bought a cooler, resulting in us accidentally ending up with two coolers. I returned to the store to return the cooler I bought, which was unused and purchased only three hours prior. However, the manager, Juan, who was quite rude, informed me that coolers can only be exchanged, contrary to the return policy. He claimed that his manager, Steven, had made this decision. I contacted customer service, and the issue will be escalated to the regional manager. Fortunately, I was able to obtain a refund elsewhere, as the policy states that returns are allowed within seven days. According to the policy, only Bluetooth items, straps, and inverters are non-refundable and must be exchanged, and a cooler does not fall under these categories. I am disappointed with the level of customer service and the lack of knowledge displayed by the staff.
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June 2025 by Preet
They hire all mexican people, they have not sence , they take care our people ,, i am waiting for shower and no guest ahead me . Still I had to wait for half an hour. I told the staff that you have so many showers and I have to wait for a lot of time. But nobody paid any attention to what I said and the ladies kept chatting amongst themselves. I don't think their manager was paying any attention to them as those two-three ladies kept doing it for 45 minutes goshap
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June 2025 by montel coleman
Definitely one of the best pilots I've been to especially being my first time in Texas
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April 2025 by T C
Got gas and my card had all kind of charges. Don't pump outside.
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February 2025 by Zach Earthling
There is no laundry, I started to hate Pilots, this is third Pilot in 4 days that has broken washers.
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January 2025 by Jagveer Singh
staff did not work properly.you are next,then wait for a shower 1 hour
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January 2025 by Dilshod Ok
They don't clean.
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January 2025 by Adrian Chavarria
I don't know why pilot telling drivers to move from reserve parking at 11 in the morning from space all we want is to go inside to get scale tickets and food they get pay for parking at night and he want us to pay for parking right now that's ridiculous they rather us stay at the pump and block other drivers
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January 2025 by Chris Lewis
Oh my goodness it's so much better than it was back in the day.I haven't been to Laredo in quite some time.I don't regret taking my break here and killing most of a Saturday here.I will be back in the future.
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December 2024 by Emilio Rodriguez
Very nice helped me get a shower and something to eat i will definitely come back
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November 2024 by Cltn Rlnd
Haw👀 sup peeps hey drivers this pilot is 📢📢
Ok inside is ok clean ,showers 👍..
The trains and the red lights are like no other , really needs to work on them lights and the intersection
💯🇺🇲🇺🇲Be safe out there
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November 2024 by Dena Williams
This is 1 of the biggest showers from a truck stop that I’ve ever been to ( for those who have visited Sapp Brothers stop, showers are THAT big). Shower heads ARE adjustable, water pressure is amazing, & hot water temp is ACTUALLY HOT!!!!
PLZ excuse my shoes & shower bag as this was JUST a demo of WHAT the showers actually LOOK like)
