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February 2024 by martha trevino
The staff is friendly and approachable. They always greet you and try to make small talk and they make you feel comfortable. I will not go to any other lab other than LabQuest.
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January 2024 by ileana gutierrez
The worst experience we had during the blood test visit last January Friday 19, 2024The elevator at the Cigarroa building on Calton Road in Laredo, Tx, stopped working and this is not the first time the elevator has failed, this is constant.My husband was in a wheelchair and we had to take him down with the help of other people who went to take the exam... other adults were having problems going up the stairs.If they ask you for a urine test, you must also wait if there is another patient ahead since Quest only has one bathroom.Since it is possible that Quest does nothing about it, it is not possible for this type of situation to happen and continue to happen.
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January 2024 by Victor Olguin
Can’t make an appointment, Pre Employment Drug Screening seems impossible to get from this place. All tue way thumbs down.
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December 2023 by Roberto Ramirez Martin
Online appointment and good service and website
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November 2023 by Rachelle Gonzalez
It's difficult to make an appointment over the phone or online. The "nearest appointment date" is two weeks away. Even being the first walk in, requires that you wait hours for your turn. I went two days in a row, as a walk in, and they couldn't assist me because their system closed at 11am. I had been there hours before 11am. Would not go there again and would not recommend.
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September 2023 by cha “A Google User” lrd
Self serve except the blood draw. Can't even provide you with a receipt. Have to waste 45 minutes out of your day to go back and get one because I can provide you want the first time. Switching to LabCorp.
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July 2023 by Nora Flores
Today I had Quest call my physician because of orders needed. I also had the staff notify me intermittently as the progress of obtaining orders. Mr. Roberto Flores was excellent and left no bruising. He was gentle and I am very difficult to find my veins. He used appropriate needles that caused no pain and adapted to my needs. Kudos to the Quest Staff. Thank you for fulfilling my needs. You all deserve a 5 star. My wait was very reasonable. Thank you Quest in Laredo, Texas on Calton Road.
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May 2023 by Mary Soto
Sign in tablet did not take my mom's 78 year old infirmation but did say it was complete and to take a seat. An hour later when I say that walkins were being called i went back to kiosk and tried to find help.A lab tech came out. She informed me the kiosk did work and also said it was best not to answer the questions correctly. I clarified what she just told me. I ASKED TO SPEEK TO THE SUPERVISOR BUT their is no one at the location. Her name is just Rosa from the southwest region.
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April 2023 by Omar Gonzalez
I have used quest for years now. Today I went in for lab work at the local Quest lab in Laredo, TX. I know they have appts and I understand they give them priority that's ok with me but they have always taken me without an appointment. I just have to wait until they have time. Today the set me up with an appt until 11am when I was there at 7:30am. With my diabetes I can't wait that long. I feel sorry for the elderly that are not computer savy. If you can, look for a different lab. Don't bother to show up if you don't have an appt.
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April 2023 by Sequoia Brown
I was a Walk-In for drug test ? Got done within the hour⏰️?Appointments are Priority Before Walk-ins, and you can Schedule inside.?️ Very nice people, They explain everything. The poor reviews are just from inpatient people. ?????
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April 2023 by Alex
Very bad experience. No help from Staff. No help from the automated voice mail. Once I finally got ahold an actual person they just hung up the phone and ended the call.
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April 2023 by Sequoia (TinyWeezles)
I was a Walk-In for drug test ? Got done within the hour⏰️?Appointments are Priority Before Walk-ins, and you can Schedule inside.?️ Very nice people, They explain everything. The poor reviews are just from inpatient people. ?????
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April 2023 by Sequoia
I was a Walk-In for drug test ? Got done within the hour⏰️?Appointments are Priority Before Walk-ins, and you can Schedule inside.?️ Very nice people, They explain everything. The poor reviews are just from inpatient people. ?????
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March 2023 by juliet garcia
Got some lab work done and I have always had so much anxiety when doing so, but Araceli made me feel so comfortable and made my experience so great. This place will certainly be the only place I get lab work done from now on.
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March 2023 by Juan P.
This is the first diagnostic place that I've been to that closes for lunch ... Good for the employees .... Very bad for the patients/customers ...
