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July 2025 by Oliver B
Most rooms are probably good but this one had a hole in the ceiling above shower. Don't book here
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July 2025 by stewart burke
The room above mine had a hole in the ceiling above the shower. I later found out that hole was from a leak from the shower above when it began pouring water out on me while I was taking a shower. It turned out that the waste water from someone else's shower was pouring onto me while I bathed and any human filth that came with it. I complained to the front desk about the situation. When I returned that evening nothing had been done to fix the leak and they were unable to give me a new room due to the hotel being sold out. They should have given me a new room upon entry of my complaint, but they knew that since I was an American Soldier with my room on government contract, I would have little recourse.
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May 2025 by Zachary Leonard
I hope I am spelling his name right megail that works in room maintenance is awesome at his job. He took care of us when the AC went out and did a great job fixing the issue. He is also polite and respectful to every he talks to. Also Cheryl is great at what she does and I will gladly come back to this hotel if I ever need to stay in Laredo 5 out 5 for sure
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April 2025 by Sarah “Fitness Realtor” EVANS
I recently stayed at the Residence Inn by Marriott in Laredo, TX, and overall, it was a good experience with a few notable highs and lows.
First and foremost, I have to commend the housekeeping staff, particularly Nidia, who consistently went above and beyond. She always made sure my dishes were washed, and my bathroom was impeccably clean and smelled fresh every day. Her attention to detail and care really made my stay more comfortable.
The hotel itself is in a great location — quiet, convenient, and easily accessible to many of Laredo’s main attractions. It was easy to relax and get work done without any noise disturbances.
However, the one major drawback was the pest issue. I encountered several bugs during my stay, including a roach in the bathroom one morning, a small bug on my nightstand, and another on the kitchen counter. Unfortunately, the presence of bugs was frequent enough to be concerning and detracted from the otherwise positive experience.
If management addresses the pest control issue, this Residence Inn would easily be one of the best places to stay in Laredo. Until then, it remains a property with great service, excellent housekeeping, and a prime location, but in need of some improvements.
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April 2025 by Heather Kristine
A Truly Comfortable and Welcoming Stay!
I've been a longtime Residence Inn member and have stayed at many locations, but this one quickly became one of my top favorites. My stay was incredibly pleasant and comfortable—it truly felt like a home away from home.
From the moment I checked in, the front desk staff were friendly and accommodating. I ended up needing to extend my stay by a night, and they made the process seamless. The entire facility was spotless and consistently smelled fresh. My room was immaculate—not a single speck out of place—and came stocked with plenty of towels and complimentary toiletries like shampoo, conditioner, body wash, and toilet paper.
The in-room kitchen had everything I needed, including a microwave, stovetop, and coffee maker, which made it easy to settle in. I looked forward to the breakfast each morning (served from 6:30 AM to 9:00 AM)—it was absolutely delicious with plenty of options. It was great to see other guests enjoying it too.
The property also features a pool, outdoor grills, and a well-equipped gym. A sweet touch I loved? Fresh cookies at the front desk every day—such a warm welcome to return to.
The entire premises were clean, well-lit, and felt very safe. The location is also perfect—close to great retail stores and an H-E-B for groceries.
I highly recommend this Residence Inn for anyone visiting Laredo. I’ve found my go-to place here and I can’t wait to come back!
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April 2025 by Walter Pickering
Rooms clean.... thermostat on the wall doesn't work.... kind of a bummer... water pressure is pretty good.... location is close to the air port and a lot of restaurants...
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March 2025 by Jeremy North
VERY friendly and personable staff. Not once did I ever feel like I was treated like just another number. This location was near my job site, a future restaurant at the mall. There is a Walmart across the interstate, where I bought food that I can cook/heat in my room. The kitchen has utensils, pans, plates, and bowls. Microwave and fridge work perfectly. Electric stove top included. Hot water was never a problem. My first day, I ate at Golden Corral around the corner (which had great ratings) since I hadn't got a chance to shop for food yet. I think it was $15. They also had live music.
Hotels were a bit pricey in this town due to a weekend concert, but this one fell within my company's budget while also having good reviews. No regrets!
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March 2025 by Y L
Highly recommend stying here customer service are awesome specially Juanita at front desk and Memo maintenance guy really nice people really profesional thank you so very much for making me feel very welcome I really appreciate yall and rooms are nice and clean.
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May 2024 by Yvette Martinez
This place is great, good breakfast and Thursday's get together is a great time to know your neighbors. The staff is very friendly. Good place.
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May 2024 by david wilson
Rooms were very clean in an area where we'll um... The breakfast was above average as u dare say the eggs were no reconstituted. Strong coffee. No complaints here.
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February 2024 by Ellen Lamar
If there was a way to give a higher review I definitely would! Everyone was absolutely amazing! Very clean, very accommodating, comfortable, felt like home!Itzy was so friendly, such a beautiful smile, so sweet too!Let's take a moment to recognize Mrs. Cheryl, what a great woman she is! She has the best smile first thing in the morning! Breakfast was made with love, just like home! She definitely puts her heart and soul into what she does and it shows!!!Thank you for such a great stay! I can't wait to come back!Rooms: Very clean, comfortable bed, smelled great, love the shampoo, conditioner, and body wash in the shower!Safety: Felt very safe!Food & drinks: Made with love!!!
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February 2024 by Timothy Butenuth Sr
Walkability: Plenty of restaurants & places to drink in walking distance.
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October 2023 by Ricardo GSoto
My experience was horrible, the room had an infestation of insects on the carpet and walls.I think that they charge a lot of money and why, they don't even inspect the facilities.Maintenance should fumigate the rooms and pay more attention.I had a very bad experience, I wouldn't recommend it.Rooms: My experience was horrible, the room had an infestation of insects on the carpet and walls.I think that they charge a lot of money and why, they don't even inspect the facilities.Maintenance should fumigate the rooms and pay more attention.I had a very bad experience, I would not recommend it.
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September 2023 by Steve S
Pros: nice/kind staff, rooms were clean, good water pressure in the shower, breakfast was ok. There is a buffalo wild wings in walking distance (the restaurants in Laredo are terrible)Cons: this hotel is supposedly smoke-free but my room reeked of cigarette smoke. Rooms feel cave like/not particularly nice
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August 2023 by Shuckels FPH
Amazing staff!Great breakfast!Super friendly and helpful people running this hotel.I was honestly taken back with how kind and ready to help the staff is!
