Sames Mazda in Laredo, TX is dedicated to providing excellent service and meeting the needs of each customer. The staff is knowledgeable and friendly, offering assistance with browsing inventory, scheduling test drives, and exploring financing options. Customers appreciate the professional and thorough service, especially during vehicle maintenance and updates. The service team ensures all systems are checked and working properly, with staff members showing care and attention to detail. While the dealership generally offers great customer care, some mention that vehicle washes are no longer provided after service, which was previously a valued feature. Customers also praise the dealership’s management and sales team for their helpfulness and professionalism, especially when purchasing new vehicles. Overall, Sames Mazda is recognized for its commitment to customer satisfaction, friendly staff, and quality service, making it a trusted choice for car buyers and owners alike.
Great Customer Service, Esmeralda excels expectations!
February 2026
Showed up for my appointment and was greeted promptly. My vehicle went in for a recall and diagnostics. It was ready by end of day. Great service, would definitely recommend.
February 2026
Vehicle was not doing software update over the air. Dealer was able to install updates and checked all systems to make sure all was working .
