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December 2025 by Frank D
Purchased a white diesel 2015 ram 1500 on 8/26/25 reached out many times and still havent received the title for the vehicle. Beyond disappointing
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September 2024 by Juan Garza (Big John)
Went in for oil change got my tires rotated and vehicle inspected. Technician reminded me it was time to change both air filters and recommended a complete fuel system cleaning. Had it all done in a short time and left my vehicle running smooth and great. I actually got better mileage after fuel system cleaning and filter change. Great job by all the staff at Sames Ford Quicklane.
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September 2024 by Veronica
Worst customer service department ever they had my vehicle for 1 whole month and didn’t even try to work on it. Lazy is not even a proper word to describe them
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August 2024 by R L
No one ever answers their phone calls. Everytime I have brought my truck in it has been misdiagnosed. Don't honor my warranty with my truck falling apart. I bring it in and they say they need to order parts and I get missed appointment notifications after not hearing anything back from them.
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August 2024 by Armando Garza
This review is for the service department at Sames; very disappointed! The delivered my vehicle with parts loose in the bed of my truck, the parts (engine cover and bottom engine protector) were simply not installed after being serviced. I went back and spoke with the service manager who offered to get the parts installed. Definitely not what you expect from a dealer and definitely not what $175 dollars per hour labor rates should deliver.
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August 2024 by A Q
Workers look like they did not want to work or sale a car
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August 2024 by Trevor Rogers
Went to Sames Ford in Laredo to trade in our 2022 Hyundai Tuscan SEL and meet with the best sales person Jose Solis ( who previously had sold us the Tuscan at other dealership). The service Ford and Mr. Solis provided was amazing, we felt the team working hard to get us the best offer. Mr.Solis knew our preference in vehicle type and only showed us things we wanted. We are now the proud owners of a 2023 Ford F150 STX and a 2024 Ford Edge Titanium. The whole car buying experience was made even better when the Sames team helped build our credit with good lenders and great interest rates. They offered great plans and warranty on both vehicles. Me and my wife have had so many bad experiences at car dealerships and sales people in the past. Our experience with Mr.Solis and Sames Ford has restored our faith that there are still good salespeople and good dealerships that go out of their way to help customers. Thank you again for a great car buying experience. God bless you all.
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August 2024 by Ruth Jacobson Albert (R J Albert)
Laredo Sames Ford always comes thru with excellent service. But this week they went above and beyond with mobile service. My car did not have to leave my driveway to get serviced and I was able to go about my day uninterrupted.
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August 2024 by Juliana Velez
Don’t even bother making an appointment for any service, they completely overlook the appointment and put your car whenever they feel like it. Terrible service, after i waited for my truck for 2 hrs I was called to give recommendations on services, i took the opportunity to ask how long should this oil change take having an appointment and she said about 1 hr (i had already waited 2hrs) and my car was going to be another hr. False advertisement, they don’t take into account apportionments and obviously don’t care about customer service or people’s time.
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August 2024 by Sergio Flores
Well, what I can tell you is that the vehicle reception staff are very attentive and very active in receiving the vehicles, following up on them and assigning them to the staff responsible for the service for your vehicle. In general, everything is fine, the facilities are very comfortable.
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August 2024 by gilberto macias
Fast and excellent customer service
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July 2024 by Juan R
I paid for the complete work, oil change, tire rotation and checking the fluids, they did everything but the rotation of the tires, by chance I realized that they did not do that job.
They must have windows so that customers see that they are really doing their job. In this time do not work good.
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July 2024 by Jessica Hinojosa
My salesman was amazing and the fast and friendly service made my time worthwhile. Thank you Sames Ford of Laredo!
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July 2024 by Guillermo Abboud
This recall was easy because Ford Dealer send technician to my home to do it and I kept my car at all time, no need to drop and pick up car at dealership. Soon repairs will be easier with computer.
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June 2024 by GERARDO GAITAN
Service maintenance was good but no receipt or record of what was performed given or emailed.
