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July 2023 by Gerardo Torrijos
I recently made a purchase at this location the sales person which name is Beatriz really did a fantastic customer experience. She did everything she possible could to follow what I needed. I truly appreciate her time and effort to put customers first and to actually engage connect and create a satisfactory experience. Her manager was right next to her to ensure everything was going welll. Thanks Beatriz for your great customer service and for your time.
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May 2023 by Fernando Lopez
Monico Garza is the man to help you out5 star service?
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April 2023 by Rosa Castillo
Marylou was very attentive, and I am always impressed at the customer service provided at this store on McPherson and Calton Road.
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March 2023 by Mary Garcia
Very good service. They had the charging cord I needed.
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January 2023 by Jorge Lozano
The customer organization was excellent! each customer was met with a quality specialist within moments of entering the clean establishment. I had the pleasure of working with Judith who I thought was the manager with her knowledgable expertise, but upon a few moments I realized everyone working there was equally knowledgeable and friendly. It was such a huge difference from my previous provider. Judith took careful initiative to get the product that fit me best and the assurance that my new service and products were reliable. I never thought I would find an internet and phone provider that made me feel like a welcomed guest, but here I am writing a review. Definitely recommended!
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January 2023 by Amy Vickers
I went in to buy the new iPhone two years ago and again this year. They sold me the wrong color iPhone twice but said sorry there's nothing they could do. The workers will mishear you and accidentally try to sell you the more expensive phones or try to mislead you and make you believe the phone is cheaper than it actually. I also wasn't allowed to unbox my own phone which is disappointing considering I'm paying over $1,000 for it. I would give it 4 stars if the workers knew how to listen and didn't try to constantly screw the costumer out of their money. 2 stars because the cell service is reliable and fast.
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August 2022 by Elva Leyendecker
I went to 5110 McPherson Rd Unit 7 In Laredo TX and dealt with Roxy. She was a pleasure to work with and was so helpful in getting our phones unlocked from AT&T and switching them over to T-mobile. Her professionalism and knowledge is commendable. I will recommend T-mobile to all my friends and family because of the care Roxy gave us. She is truly an asset to T-mobile!
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August 2022 by Christopher Leyendecker
I can’t say enough good things about the experience I had with Roxy. We had a very difficult time switching from our AT&T account. Roxy stayed an extra three hours to wait for us to get there with our “PIN code.”She is truly a competitive advantage, thanks again for helping us and making us feel welcomed to the t-mobile family!
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August 2021 by Norberto Bonilla
Be very careful when purchasing from this location. They added additional, unauthorized, Hotspot on my bill and failed to remove the insurance from my trade-in. The insurance could have been an easy mistake. But the unauthorized addition to my account is unforgivable and borderline fraud. Luckily, the customer service rep I talked to by dialing 611 was able to catch it and fix it for me. Not the way you treat a 10+ year customer. My recommendation to everyone, CHECK YOUR BILL!!!
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August 2021 by Dennisse Peña
The store is great, but the sales reps aren't helpful. I personally feel like they don't try more than what they have too. The responses you get are short and not useful at all. I am very dissatisfied with the service I got at this particular store which happens to be the main location. I've been a loyal customer for over 5 years. I recommend taking your business to another TMobile store.
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April 2019 by Terry Pearson
Ale was great! I love this Store! Music and friendly service.
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December 2018 by nasah alor
So.. I called this location originally to see if they were a corporate store because I heard the tmobile dealer stores dont.always have the new.equipment on hand and so when I called a lovely young lady named Victoria answered the phone and I told her my concern about her having the tablet since she was not.a.corprate store and she verified that she did not.have one but then asked me to hold and within 2min she came back and said I can have one here in the next 30min and so I told.her I would.be there within an hour and so I proceeded to go to her location and as I walked in the door I was greeted.by 4 different reps all standing behind the counter and all looking like they are prepared for a show.down with sprint and att..lol anyway I walked up and noticed that the lady I spoke.with on the phone was holding the tablet I requested and also the Samsung note 9 which I also asked.about over the phone and sure enough she had kept.her word.and had both of them.waiting on me which I thought was amazing because usually when one calls In for such things is usually ignored till they appear in the store physically but it would have seemed that even as a over the phone customer Victoria gave me the benefit of the doubt and prepared.for my arrival anyway, sooo amazing! And as she begins to.help me I wonder why their store was completely empty of.other customers so.it made me.wonder how good is.this deal that they offering me really, anyway while Victoria was assisting me another rep named Karla proceeded to listen in on my situation and started to help Victoria accomplish her mission of helping me out so as were trying to work all the kinks out my situation I noticed customers coming in for help and like within 30 seconds every customer that came was helped to.complete satisfaction and customers would leave with their issues resolved which was crazy in itself because there's usually always a customer that is never satisfied but at this location these tmobile reps don't believe in "can't" and made sure everyone was happy before they left including me for sure;) as.my issues began to pile up both reps Victoria and Karla started trouble shooting every possible scenario, while Victoria was working out one issue here comes karla throwing ideas out out ok completely thinking outside the box and it was like watching a movie, one complemented the other.until the entire.solution was resolved and let me say it was like watching a symphony work, amazing customer service and they really made me.feel.so.welcome.to.the tmobile family and I would go as far to say that Victoria and karla's team work effort was flawless and they put the "T" in tmobile! I have to say that after.that visit i will definitely be sending anyone I know to tmobile, I just hope.they get that kind of service when they go in to their store, amazing ladies!! They should be in charge of training every tmobile rep;) hoss da boss from atl bebe;)
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July 2018 by Roel Trevino
Friendly customer service. Helpful with troubleshooting. Little waiting time
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April 2018 by Jose Benavides
Wait is usually long, but the staff is friendly and knowledgeable.
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March 2018 by Gracie Perez
Good service, very friendly