Toyota of Laredo provides sales and service for Toyota vehicles. The sales process is noted for having knowledgeable and helpful staff who take time to answer questions and facilitate test drives. The service department receives praise for having good, trustworthy technicians and helpful staff, with specific mentions of professional and courteous service advisors who keep customers informed. A convenient vehicle pick-up and delivery service is also appreciated. Some critical feedback notes occasional issues with service appointments made through the app not being honored as scheduled, leading to inconvenience. There are also isolated mentions of repeated repair attempts on a vehicle and a small charge for a wash and vacuum service that was not completed. Overall, many customers report a great experience and express satisfaction with the service department's customer service and communication.
