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April 2022 by Esmeralda Zuniga
(Translated by Google) The worst experience!! I have had problems with Wells Fargo for 10 years, and I never thought this would happen to me. On 3-24-22 I went to the bank on Matamoros Street and I had my 5-year-old daughter with me, when I asked to speak to a banker and told him I said that I needed to make some changes to my account but before I started my daughter needed to go to the bathroom and I asked where the bathroom was and the banker replied, we don't have bathrooms, it's only for employees and I replied they don't have bathrooms for customers and he came back to me to say no, so I left there to find a bathroom but since I was in the downtown area I had to drive to Saunders Jack in the Box,The problem here is how can such a big business not have restrooms for its customers? I mean, I go to a restaurant and I'm spending my money on their business but I can't use their bathrooms...Not to mention that in all these years they have never been able to give me a loan, ..The worst bank to grow both personally and professionally.(Original)La peor experiencia!! Yo tengo mis cuestas con Wells Fargo desde 10 años, y nunca creí que llegaría a pasarme esto, el día 3-24-22 fui al banco de la calle Matamoros y llevaba mi hija de 5 años, cuando pedí hablar con un banquero y le dije que necesitaba hacer unas modificaciones en mi cuenta pero antes de empezar mi hija necesitaba ir al baño y pregunte donde se estaba el baño y el banquero contestó, no tenemos baños, solo es para los empleados y respondí no tienen baños para clientes y me volvió a decir que no, entonces salí de ahí para buscar un baño pero como estaba en área del centro tuve que manejar hasta el Jack in the Box de Saunders,El problema aquí es cómo un negocio tan grande no puede tener baños para sus clientes? Es decir yo boy a un restaurante y estoy gastando mi dinero en su negocio pero no puedo usar sus baños…Sin mencionar que en todos estos años nunca me an podido dar un préstamo, ..El peor banco para para crecer tanto personal como laboral..
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March 2022 by Ike I.
Very busy and crowded, the wait was definitely long and overwhelming but the great employees made up for it with their excellent customer service, parking is not easy in the area as well.
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March 2022 by Yvonne arredondo
The representive was awesome but their was a 50 min await best thing is to make appt online. The building is historic glad to have business open downtown.
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March 2022 by Santiago Flores
Fast service. Friendly tellers.
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March 2022 by Juan Bautista Rueda
Good place for banking
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August 2019 by Ariela Martinez
Horrible customer service
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February 2019 by Jorge Núñez Chávez
(Translated by Google) Branch with very professional and attentive staff.
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December 2018 by Norma Nieto
Excelent bank
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March 2017 by Sylvia Medrano
Easy and convenient but the attention hours could be better
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December 2016 by Adriana Rodriguez
Staff shortage complaint ... the huge problem is their local robotic phone system - no one ever answers the calls!! The Worst Customer service structure I have ever seen. Zero grade in phone services.
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July 2015 by Cesar Gomez
Great service
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January 2015 by Rauly 302
The banker that opened my account gave me a ride to my work at Target since I didn't had much time left to catch the bus to work. Astonish experience and gorgrous customer service.
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December 2011 by A Google User
Seriously......answer your phone! We should just switch to another bank.
