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February 2024 by C Giermanski
Worst bank branch I have ever been too, empty no one can help you. Over 25 minutes waiting for a simple transaction
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January 2024 by Eric Camacho
Horrible customer service.,
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January 2024 by Ale Gzz
Randy salinas manager has the worst attitude and customer service , he said he’s been the branch manager for 3 years and doesn’t know how to treat customer and even the title goes over his head, had an issue to deposit a check and they didn’t accept due a technicality and at the end it was his decision and just didn’t want to help, I showed him previous deposits of identical checks and just didn’t take any acknowledgment or responsibility, he just waisted 1.5 hours of time and , had to go the other branch
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December 2023 by Hedy Carroll
Been calling the bank for 2 days now. No one answers. Is this branch even open?
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October 2023 by Fulana De Tal
The branch had 1 individual working window with all 3 lanes open and 2 cars per lane 1 individual working counter with 2 in front of me and 5 behind me and 1 opening new accounts and 2 individuals walking around. Branch needs to do better for their customers.
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May 2023 by Daniel Olmos
Terrible lackluster service, slow umhelpful tellers. Get better customer service from the atm machines
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April 2023 by Kimberly Galvan
Rude drive thru teller. Takes 30 mins just to do a deposit. Unfortunately they don’t take their customers in order. So you can see all cars pass next to you, and you’ll still be waiting for the teller to at least acknowledge you. Taking business elsewhere.
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March 2023 by chris gaona
No one EVER answers the phone. I can get ahold of the 1-800 number much faster. I’m moving to ibc
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January 2023 by Saul Duenez
I understand that the closing time was 5:00 pm but I was late for 1 min and they didn’t want to let in.
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July 2022 by Aracely Valdez
I have been trying to reach a branch over the phone and nobody seems to answers, that’s very unprofessional, sometimes we need assistance ASP I called different branches here in my area in Laredo Tx and no answer at all
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July 2022 by Rated R
Very helpful by Vanessa B. She very informative as well all around great experience and customer service
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May 2022 by Eva Luna
Rude tellers, they seem bothered that you are there to do business with them. Barely give you a second to say what you need on the drive thru before they shut off their screen. I end up having to call them back and sometimes even then they don’t get it and have to ask them again. They’ve once asked me to drive around and let the person behind me get attended first because my coin deposit was going to take too long.
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March 2021 by Armando parral
30 minutes behind one car in drive through teller. Definitely switching banks.
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July 2020 by Lori Lola
Bankers need better customer service.
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August 2019 by Jair Robledo
One word Inconvenient !!!!!!
