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March 2024 by Alan Scheel
The bagels were good. The sandwiches on the other hand were gross and cold. The meat was under cooked and slimy, the eggs seemed fake and frothy and the bread was soggy. I even turned it back and had them remake it. It came out warmer but still slimy and undercooked. You’d be better off getting Jimmy Dean frozen sandwiches. Bagel bites were doughy and underdone. We will not come here again and spend $30 for the cheapest and most terribly made/put together ingredients
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February 2024 by Jennifer DePriest
This new Dunkin’ Donuts location by Grand Heritage subdivision is amazing!! The staff is extremely pleasant and the manager Carlos is one of the nicest people I have met in the food industry. I am so pleased with the food and service!!
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February 2024 by Sean C (Sean C)
I visited Dunkin Donuts in Lavon, TX and it was a disaster from start to finish. When we arrived, we were the only customers there. They couldn't even get our donut order right. When we asked for the missing donuts, they acted annoyed and inconvenienced. Then, they managed to mess up one of our drinks and were yet again annoyed when we brought it to their attention. And to top it off, they couldn't even provide us with straws when we asked, and when they finally did, they gave us the wrong ones and sighed loudly when we asked for the correct ones. What a joke of a company. The employees here are completely worthless and the service is abysmal. Save yourself the trouble and go elsewhere.
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February 2024 by Sean C.
I visited Dunkin Donuts in Lavon, TX and it was a disaster from start to finish. When we arrived, we were the only customers there. They couldn't even get our donut order right. When we asked for the missing donuts, they acted annoyed and inconvenienced. Then, they managed to mess up one of our drinks and were yet again annoyed when we brought it to their attention. And to top it off, they couldn't even provide us with straws when we asked, and when they finally did, they gave us the wrong ones and sighed loudly when we asked for the correct ones. What a joke of a company. The employees here are completely worthless and the service is abysmal. Save yourself the trouble and go elsewhere.
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February 2024 by logan depriest
Game me two free donuts just for
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February 2024 by Val Ann
Went through drive thru, made my order incorrect. When I went back and went inside to explain the young girl just grabbed my drinks and went to make them again. She never asked what was wrong or what she could do to make it better.She made them again, wrong again. So I went back through the drive through and asked for my money back. 2 frozen coffees with whip cream and Carmel shouldn’t have been a hard order.The man who asked for my card for the refund, I’m guessing was the manager. Never apologized and never tried to make it better. Never even spoke other than to ask for my card. Horrible customer service.
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January 2024 by The Mezzy
Always a smile and good energy. Even throws me a extra donut every now
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December 2023 by Alex Snyder
Every time I come here is Just OK.Today I came 20mins before closing and they had nothing on the shelf and the oven was turned off so they weren't able to prepare anything. I get that it's a holiday, but if the store is open then shouldn't they operate at full capacity until closed?
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December 2023 by santiago castillo
The food is amazing.service might be even better. I can tell the food was fresh and the workers weren’t miserable like at some other places. The place was very clean too.
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December 2023 by Janalyn Wilder
They take care of you pretty quick here. The coffee is great.
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December 2023 by Lorrie Khan
This is my first time eating here and i will say that the 3 girls, 1 curly hair and a blonde and a lil heavy dark hair on Friday Nov 24th. They are the most junior high acting ppl. They laughed at my husband and made the eyes and faces like we are idiots. If it was up to me they would not be there. I will never come back. Oh by the way they screwed up our order, go figure right.. If i could give a rating it would be - 100..
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December 2023 by Brian Voss
I'M TRYING TO SUPPORT LOCAL BUSINESSES FOLKS. ?. How do you allow me to look at the menu for at least 30 seconds, I place my order and THEN you tell me you don't have any donuts and it's twenty minutes till closing. By this time, l'd take ANY donut and just forget about the ones i had decided on. OMG and I'm breaking my neck to making it in before 8pm. Lol ?. I'll give you one more chance.
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December 2023 by Camille Covington
Stay away! This Dunkin disappoints every single time. They always leave something out of my order. The drinks taste watered down and never look like the advertisement.
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November 2023 by Ella R
Don’t waste your time or money! If you’re local just go to the one in Murphy. Every time I come here the drink is made sloppy. The drink is never like the picture. Order cookie butter no cookies on the top. Order caramel craze no caramel on top.Order sugar in your drink never mixed. The customer service needs to be better too. I feel like I’m always being rushed off and nobody smiles or greets.
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October 2023 by A “PDXGúapo503” C
First time having dunkin in years since my state or city doesn’t have one and it was worth the wait. The employee was friendly and polite and made our coffee so delicious my girlfriend said that she had the best macchiato ever!
