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January 2024 by Amanda Hughes
Great service, great care. All the service staff is tremendously helpful and sincere.
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January 2024 by Cecilia
This is the second time I have had my car serviced by Mario. He was very welcoming and understanding each time as I drove from far away in Katy and he completed the service as quickly as possible each time. He is also very friendly and plays with my almost two-year-old son. I like it here, they are all friendly.
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January 2024 by eric paul diaz
Matthew, Mario, and the rest of the Team at AutoNation Acura are awesome! They've serviced my car, over promised and got my car back in less than the time I was told and without an appoinment at that. YOU guys Rock!!!
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January 2024 by Rosie Olsen
Excellent customer care! Easy making appointment. Did not have to wait too long for service to be completed. Service Advisor kept me informed as to the status.
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January 2024 by kikgas85
Auto Nation Acura was competent, professional, and pleasant to deal with. Matthew Danner was extremely helpful and very professional. Matthew is an asset to Auto Nation Acura. Top notch service experience.
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January 2024 by Dave Menne
The Acura team is always great. They always give me great advice and get me in and out quickly. Thanks Mario.
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December 2023 by Tyler T.
Very great experience with Charles C. Bought a vehicle back in June of 2023. Very simple process and got the vehicle that we're interested in. Overall, if your in the market for a new or used car called them and ask for your sales consultant Charles C.
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October 2023 by Nicole B.
Matthew Purvis & Ryan Bernard are awesome. Smooth process and I love my MDX. They even drove to Dallas for paperwork and hand delivered my car to my home. I knew what I wanted, I selected the vehicle, requested it be held and made an appointment for the following day. I met Matt went for a test drive and Ioved the truck instantly. Thanks Matt & Ryan!
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October 2023 by P B.
I actually "liked" Acura until they did not honor the recall on my vehicle.My 2014 was recalled for "Paint Chipping" and according to a Rep @ the 1-800 # she said that the repair recall was was suppose to be honored up to 8 years after initial recall and when I reported this to the dealership, I was at 6 years.Dec 16, 2020 - Brought this to Acura's attention & was asked to stop by to take pictures, which I did.Jan 20, 2021 - Called Acura for an update and they still don't have a response for approval.Mar 26, 2021 - Left a message to Service Dept @ Acura dealership.Apr 1, 2021 - Received a call from Acura to confirm that my vehicle was APPROVED to repair paint. BUT they are backed up with other repairs, no loaner cars and I am on their list for repairs.I CALLED A COUPLE OF TIMES THE REST OF THAT YEAR AND ASKED THEM NOT TO FORGET ABOUT ME AND THEIR ANSWER WAS, YOU'RE NEXT BUT WE DON'T HAVE A LOANER CAR.Apr 7, 2022 - Called, and told Marcus the Service Manager at the time the story and he said he would call me back. NEVER RECEIVED A CAL BACK.Jul 6, 2022 - Lady answering phone pulled up my Acct and said that there was nothing in the system about repairs. Transferred me to Service and I left 2 different messages. DID NOT GET A CALL BACKJul 7, 2022 - Mario answered the phone and tracked down Matthew "who was handling my Acct". Matthew reassured me that I was next to get my car repaired and because it will take 2 weeks to repair they are still waiting for a loaner car however I needed to keep in mind that vehicles that come with internal or motor issues were placed before bodywork. I told him I understood & again not to forget about me because I know they stay busy.AGAIN CALLED A COUPLE TIMES DURING THE REMAINDER OF THAT YEAR WITH THE RESPONSE, "You're next".July 17, 2023 - Took my car in for a Transmission Software Update and briefly spoke to a technician and again I WAS NEXT ON THE LIST.July 26, 2023 - Had some work done to my car and Matthew was my contact, he says "Since it's been a long time that they received the approval to repair the paint on my car, they now are waiting to confirm that that approval is still valid". "But that it shouldn't be a problem, they are just waiting for the validation". I told him at this point that I do not need a loaner car, I have my husband's vehicle as he drives his Co car to and from work. Matthew said, "well that changes things, let me look into that". I asked if he would call me and he said yes.Oct 7, 2023 - Called Acura as I never received a call so I asked who could I talk to to get things done there, she gave me their Service Manager's name Rose Corbette and forward my call to her office. I left a message.Oct 9, 2023 - Called and asked for Rose, Ronnie answered and could not find her so he left a note to Rose to call me back.Oct 10, 2023 - Rose called me and as I am telling her my problem, she asked if she could call me back because she is having computer problems. NEVER RECEIVED A CALL BACK.Oct 11, 2023 - Rose called my husband's # that is on the Acct (even though she had my number) and left a message to call her back.Oct 12, 2023 - I called the dealership and asked to speak to Rose. She immediately says " you're not going to like the answer", I was like, I'm sorry...what? She proceeds to tell me that her DPSM said " if this was a couple of months they would be able to repair my car, but it's been years so "No" they were not going to repair the recall.I told Rose, "IT'S BEEN YEARS BECAUSE YOUR SERVICE EMPLOYEES HELD ME OFF FOR YEARS AND I WAS MERELY DOING WHAT I WAS TOLD TO DO, YOU DROPPED THE BALL NOT ME".I asked Rose if I could speak to the DPSM or this person that said "No" so that he can I can explain in great detail my timeline and the responses I received from their Service Dept. She said she couldn't transfer me and gave me the 1-800#.I am livid! I trusted you with what you were te
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July 2023 by Veronica B.
Once you close your deal the service is mediocre. I've been trying to reach finance for over 2 weeks I'm still waiting on a call back!!!
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May 2023 by Rainbow B.
Very disappointed. Up until a few weeks ago I would have def referred people to this place. This was the first time buying a car and unfortunately they took full advantage. Didn't realize till recently that all the "great incentives" that were included were ACTUALLY paid add ons that were completely useless. The car I got had a tire that wouldn't hold air even though it was new and had a couple chips in the windshield.....no big deal.... I was first being financed through Capital One and after I signed all the paperwork very last minute they said I got a better offer with a monthly payment of $100 less and the package also included a new windshield and a new set of tires. COOL! So as I am signing the contract he's telling me which each page is about and I'm believing what he's saying and I'm just signing away my life not knowing that I'm getting scammed. Biggest concern was having a low monthly payment on my car I was putting close to $5,000 down I asked why my payment was still so high he said just after taxes and other fees that that's just what it equaled out to I believe them I didn't know any better. Anyways come to find out when I'm trying to collect on that free set of tires that he made sound so good that it was actually a paid warranty for only damage is done by road hazards. Mind you my car comes with run flats I don't need any road hazard coverage for my tires.... So I also looked into the windshield replacement and that also was a paid warranty for road hazard accident situations also. The warranty that he told me was included with the vehicle was also a paid add-on but I was not informed I was paying for was only 2 years instead of 5 years and only covered 24,000 miles, well living in Houston is almost impossible to stay under 12,000 miles for a year so I'm well over my limit and that warranty is void. Another add-on that they included was gap insurance I was never told about that the funny thing is I wouldn't have needed gap insurance had they not added on close to $6,000 in their add-ons for b******* warranties I didn't f****** need. On the day I signed my contract I was able to take my car home however I was not given my contract because I hadn't paid my down payment yet and was told I would receive my contract once it was paid. Two days later I go back to pay my down payment receive my contract and loan officer I dealt with Jorge Martinez was not in I was told they would mail me my contract didn't receive it called every couple weeks for a few months finally received my contract when I went to pick up my license plates like 3 months later which by that time all of the warranties were past the date where I could pull out of them I feel like they did this on purpose. Anyways just not happy with my experience was taking advantage of pretty badly ended up paying $6,000 extra on warranties I didn't need and was not aware of that I was paying for cuz I never would have paid that extra I would have just hoped for the best. You live and learn I guess
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January 2023 by Dennis G.
I bought a 2007 corvette convertible 8 month ago. The sales process was excellent and finance process seems to be great, at the time. Back story, I secured financing from my own bank for the purchase (hold on to this thought) - NFCUFast forward to 4 months later, I still have not received my vehicle tag nor have my bank received any notification that they are the first lean holder. Fast forward to December 2022, I received my plates but bank is still waiting to be listed as lien holder and by now my interest rate has tripled because the loan is now listed as personal loan per the contract va auto loan. I went back to the dealer and ultimately signed a new document listing nfcu as the lien holder. however, DMV was not able to honor it because they are showing my vehicle being financed by another financial agency (what, are you serious (yes, I'm serious))! Here I am again, at the dealer trying to get it right, again!Is this even legal?Note: This rating could have easily been a 4.8 stars. But my time is valuable and I am loosing money playing these games. NO, as of right now, I would NOT recommend this dealer. Dennis
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September 2022 by Google user
I would like to thank Husain in Sales and Jorge in finance for making my last purchase smooth. I was able to surprise my wife for her birthday and she is in love with her new (pre-owned) car. Thank you again guys! Oh yea I went in for a service on our 2012 RDX and found this great deal. FYI Service is excellent!
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September 2022 by Rob Brown
Very disappointed! I took my ‘22 RDX in for its first scheduled maintenance on August 20th. While the services were completed, the attention detail was very lacking. The tire pressure in each tire was different and wasn’t anywhere close to the 36 PSI. The worst part was that I noticed a rattle in the hood area on my drive home. I popped the hood when I got home, and I noticed that one of the fasteners that keeps the air filter cowling in place was missing. I know that it happened at the dealership because the Service Advisor told me that both filters (cabin / engine) were inspected. I reached out to the Service Advisor to explain the issue, and he was responsive and told me he was going to mail me the fasteners so that I could install them myself. It’s been two weeks, and I’m still waiting for the fasteners to arrive. I feel I am justified in holding Acura to a higher standard given that Acura is held out as a luxury brand. Unfortunately, the level of service and attention to detail I received was not consistent with Acura’s standard of excellence.
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September 2022 by Ricky Brown
Took my 2020 GMC Sierra in to sell. AutoNation said they could beat Carmax's appraisal. They missed by $4,000. That's 3 hours wasted I won't get back. Don't use this business or Car Bingo they will both lowball their appraisals.
