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April 2024 by Aura Cuprian
If I could leave 0 stars I would. I rented a truck from another location and dropped of here.This guy Ron is a crook! “Quiet ride” that’s what is says outside. There was a noise coming from the driver’s side door. Gave me a blasting headache driving with that screaming noise for 4 hours. Truck was absolutely disgusting and stinky.Charged my card for a truck that I rented and was dirty, charged me for mileage which I had unlimited and charged me for gas and penalty for not filling up. Which I did. Budged verified that the truck had unlimited mileage and will reimburse. Also it’s been verified that it was filthy when I picked up. Now, all I have to do is get corked Ron to stop his crooked act and stop lying he spend $35 to fill up.I got receipts and little video with time stamp that I filled up. Slowly working with budget to refund the rest. I would not use this place if it was the last place on earth! Stay away from this shop.
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April 2021 by Justin Lynn
Called ahead to confirm my rental. Truck and trailer were waiting for me when I arrived. Friendly staff. Couldn’t ask for more. Used the second number on the budget website to connect my calls. Will use again if in the area.
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February 2021 by Sally McGahee
Absolutely unprofessional. Made an appointment to rent moving truck and arrived to find location completely locked and dark in the middle of business hours. Customer service was zero help, the only solution they gave was to drive 30+ miles away to another location. Save your time, go to Uhaul
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July 2020 by Annie Moreno877
It was a great price but from WV to TX we had to change 3 tires on the truck within 300 to 400 miles of each other because of dry rotting and the tires peeling cupping etc it was so scary the whole ride ?
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July 2020 by Chris Slovacek
I made a reservation with Budget on 6/22 for a truck that I needed to pick up on 6/30. I spoke with a customer service person on 6/23 that confirmed my payment details.When I showed up on 6/30, the store owner said, "I don't have any trucks!"This is not a Budget Truck Rental place. It's a car repair place that occasionally has Budget trucks on their lot.
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April 2020 by Cassie Schreurs
Everything went smoothly until drop off. On my reservation it states drop off at 8 am Monday. My husband gets there at 7:45 to be there right when it opens...8:15 no one at the location... give Budget a call and they say to wait there a little longer to see if someone comes and if not call back... 8:30 no one at the location... give them a call back and they state someone should be there just wait.... 8:45 no one at the location.... give them a call back again and get told they don’t open until 9 so just wait a little longer. VERY inconvenient when you are moving across the country and the drop off says Monday 8:00:00 am 4/20/2020. Then the customer service rep says it is my responsibility to look up the location hours and not rely on the reservation confirmation. Disappointed is an under statement.
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November 2019 by Ian Bennett
Not this location but budget in general they are thieves. Triple charged for a toll I’ve already payed for and when I call customer service they give me numbers whom I call and tell me to call who I just called. Use other rentals cause after they’ve stolen from you you end up paying completions price anyway having to contact BBB to get handled
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September 2019 by Arthur Tailleur
The agent was very helpful. Budget did not have my truck, booked a month ago. Clerk says ""they do this all the time" Makes him mad. Do not cancel if they don't have your truck! They will charge you $50 even tho' they didn't have a truck for you.
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August 2019 by Cris
Horrible experience with this please, truck was old and dirty, they never answered the phone when I tried to get in contact with them and the guy that handled my reservation when I picked up truck was rude and condescending. Simply horrible.
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July 2019 by David Carlisle
It's a "budget" truck. It was dirty on the outside, smelled like stale cigarettes on the inside. The center seat was broken in a forward leaning position, and it didn't have cruise control. It was a 16 foot automatic transmission box truck running on regular gas (10.8 mpg over 270 miles no faster than 65). It gets 4 stars. 1 star for being a truck, a star for having air conditioning, a star for having a radio, and star number four because it was $68 cheaper than U-Haul.
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January 2019 by Nicole P.
Unbelievable horrible experience. Truck broke down we called roadside assistance they sent someone out at 11:30 pm. He could not fix the truck. It was explained to us that they would send us a new truck first thing in the morning. After 9 am no call had been received and when I called they explained a different vendor had been dispatched. At 12pm new vendor arrived coming to same conclusion that the truck needed new gas pump. **** after looking over truck there was evidence through their documentation in truck that mandatory maintenance had not been done and they released this vehicle to us regardless***** After vendor contacted road side assistance they have instructions to tow the truck without offering any solutions for us and all of our belongings that are inside. When you call Budget they are completely unhelpful explaining that it is all up to road side assistance that they are unable to help us any further. Everyone was extremely apologetic for giving us a non working truck and attempting to leave a family on the side of the road without any solution to our issues. Also they offered to cancel reservation where my money would not show back in account until 5-10 business days leaving my family and I stranded. Totally unacceptable!!!
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September 2018 by Katherine Olson
I ordered a truck online for Saturday. I show up Saturday morning to find the building is randomly closed, although their hours say theyre open Saturdays. I start the painful process of calling budget to try to reschedule. I reschedule for Monday. I get there Monday and no one is there. I can't figure out the online bill Budget has sent me, they didn't list the coupon code had been taken off. The truck was not fueled up. The DEF tank was almost empty. It was parked in a difficult location. The mirrors were not set up. Trash was in the cab and the trailer.
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September 2018 by Franckie J Rodriguez
Very good
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March 2018 by Heather Alene
I didn't even get a chance to experience their customer service. I had a truck reserved, complete with confirmation, only to arrive at my pickup time and find the location unexpectedly closed. I understand closing for holidays to allow employees time off to spend with family (Saturday of Easter weekend), however please do not allow reservations if your location is not going to be open to honor the reservation. At the very least, we should have received a call to inform us they wouldn't be able to fulfill our request. Instead, we made a wasted trip for a truck we expected to rent.
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October 2017 by John Ayo
STRONGLY recomend you take your business elsewhere. Unreliable, unable to be contacted, and alltogether crap.
