-
November 2023 by Virna Scharunovych
The pharmacy staff was amazing king and helpful during a super busy time. Thank you Katherine for amazing service
-
November 2023 by Becca Thompson
This pharmacy used to be great but has gone down hill lately. You have to call and ask them to actually fill the prescription the doctor sent over if you want it before 7 days out. And even then, they're probably going to tell you it'll be ready in 20 minutes after you've waited in line for an hour (not exaggerating.) The phone has been giving a busy signal lately for hours.We're gunna switch soon. This is getting to be the new normal and that's not ok.
-
November 2023 by Niki Cazares
They can't be bothered to answer the phone.
-
October 2023 by Chrissy D
Very incompetent. After calling multiple time's and was told my meds would be ready . Only to join a long line and was told it's not. Needs to be more efficient in the distribution of prescription and factual in regards to questions being asked . You cannot gives introductions to pick up medication and when you drive there it's not ready. Time wasted cannot be regain I donate have time for games.
-
October 2023 by rayven
i kid you not this HEB Pharmacy is the WORST EVER. i always have the WORST experience trying to refill and/or pickup RX. can’t get through to anybody on the phone, medication constantly out of stock, pharmacy techs suck lol
-
August 2023 by Jessica M.
I had the worst cashier today, I wanted to buy a pack of cigarettes, but "Owen" the bad cashier told me that can't buy a pack.. I even showed him my I.D. I am 30 years old! So I had to go to customer service! What a prick!! MAKES ME NEVER WANT TO SHOP AT H.E.B AGAIN!
-
February 2023 by Susan D.
I've shopped at this location for a long time and am disgusted with the ground beef i purchased there yesterday. Spent over 19.00 for roughly 4 lbs of 93% lean ground that had fresh red put around the outside of really dark meat on the inside. What a disgusting practice of deceiving the public into buying that garbage!
-
January 2023 by jordy w.
The deli area I spent nearly 45 minutes waiting for my 3 deli items to be processed. Meanwhile there are a total of 5 people hiding behind the corner there were two people tasking and one helping me who was new. The process of handling all customers was not effective or the tasks were made the priority not the customer. Don't go and expect to get out quickly.
-
December 2022 by Jessie Luck
Service was great. The pharmacy techs were really nice. This was actually my first time getting a prescription filled and it was awesome. I definitely will return more often for prescriptions Miss Bailey was super sweet and got me the stuff pretty quickly. Overall very impressed
-
November 2022 by Courtney M.
So disappointed in trying to reach someone at this location. Waited on hold nearly 20 minutes and received zero assistance. I tried calling back and asking to speak with a manager. I left something at the store and attempted asking for details. No manager to speak with, the departments gone for the day...just disappointed that I didn't receive the same energy/spectacular customer service via telephone that I usually get there in person.
-
August 2022 by Jennifer Rao
Ordered a cake for my daughter’s birthday. When I went to pick up the cake they had spelled her name wrong. Mind you it was spelled correct on the order form. The fix was a gold ribbon over the name with the correct spelling. Unfortunately that turned out horrible. When talking to the staff in the bakery I asked why I was being charged full price for a cake they messed up which now looks like crap with the fix. Niles at the bay colony bakery location stated and I quote “it was an honest mistake and it’s just a cake”. Another member of the bakery staff ripped the ticket out of my hand and changed the price. I have never had issues with this location but wow the bakery staff needs to work on their customer service skills!!!!
-
June 2022 by Kolby Thompson
Been using them for a while don't plan on changing
-
June 2022 by Beatriz T.
Super rude employees!!! They have no manners. I went in today had less that 15 items and a cashiers (Callie) said oh!! I only take 15 items, I said I have less than 15 but I'll still move, so she replied I can't see around children. I had my child inside the shopping cart. So Callie!! don't asume I have more that 15 items if you don't know. If your lane is open just help a customer out even if they do have more that 15 items, be a team player.
-
May 2022 by Michelle H.
H‑E‑B is my go-to grocer and 80% of the time it's delivery. So although I've had a couple of mishaps with that, this review has nothing to do with it since that is a 3rd party. As a tip if you want sushi delivered, they make it daily so it will not be available until after 10am. I wanted spicy tuna & didn't see it so I ordered the crawfish roll. It smelled & tasted fishy. Once I removed the crawfish, I really enjoyed it. It's a thumbs up for me but I'll prob not do the crawfish again.
-
April 2022 by Cynthia D.
.Let's begin with I walked in the store was having a beautiful experience just walking the aisles and getting the things that I needed then I noticed as I was coming to the front area to actually go to the produce section and then come back and you know to pay and walked past the gathering if you will one of the store managers and or it could be assistant manager not sure but his name was Dylan red-headed Ginger adult male middle 30s he had a look on his face look like he ate two bad cans of tuna and had the business end of a cattle prod zapping him sour so I walked up to him and I said hey this dip is really good cuz I purchased some in-store dip with a coupon I said it's really delicious not a smile not a nod of acknowledgement like as if I were speaking to air nothing so I just left it alone and walked over to the where you pay at the counter and I met up with two young gentlemen in the early twenties Hispanic males one named Pancho and the other one named reynaldo neither one of them was smiling not at all inviting just sour and I started to feel my own energy just not right they were both what I considered to be rude for customer service as well as the manager himself now I'm immediately thinking maybe this store has a problem with patriarch BS because all the women were smiling and inviting and and just as nice as could be needless to say I'll never shop at this son of a biscuit HEB again I don't go where people are rude and they're one and only job in life while they are working here is good customer service that's it I'm a good person I'm a nice person I'm civil but when they're ugly I'm going to match their energy so there you go my review on HEB and I'm supposing it is Webster League City right off of Gulf freeway. So I rethought the situation. I will continue to walk the store just buy a dollar item and keep engaging them until they break character of rude a** hats. I am retired and got nothing but sweet time on my hands. Challenge accepted!!
